URBAN HOTEL MADRID

Didn't have the opportunity to stay at this hotel but we visited the rooftop bar one day. The hotel looked lovely from the inside and you take the glass elevator to the top. Service was ok, drinks were good. Upon ordering the bill, we found that we had been overcharged by one drink and upon questioning the waiter, who was adamant that the bill wasn't wrong. He then realised that it was his mistake in the end and apologised. But perhaps a thought for future matters from the good old saying "the customer is always right"...

Stayed two nights on business. Free champagne voucher on arrival was anixe touch and a colleague and I enjoyed an hour on the popular rooftop terrace bar. The breakfast was varied and a good standard. I was in room 142, fair sized comfortable room with blackout curtains, I slept extremely well and had no noise from other guests. Good bathroom with powerful shower and bath if you wanted it. Lots of White Company products. Had a conference in the basement which was a good facility and air conditioned, a welcome relief from 35 degree heat outside! Highly recommended.

The hotel was very clean and my room was amazing. The food was great and I really like the team with all information provided, even the hotel is well located but they help you for any indication or information you need. I really recommend this amazing hotel

Nice rooms (ours had a loft). Restaurant offered affordable breakfast buffet with tasty fixings. The service was excellent. My wife needed to fill a prescription and the front desk staff walked us to a nearby medical facility and even provided translation assistance. Highly Recommended!

Beautiful hotel in a great location. Excellent, pleasant and very accommodating staff. The rooftop bar provides great views of the city, a bar and pool. All that glitters is not gold. Make certain that your air conditioning/heat is working properly and without noise. If you need any issues attended to, stay at the hotel until they have been successfully dealt with. I wouldn't bother upgrading to a loft room, it is actually a less efficient use of space. Smaller beds and bathrooms. Larger closet. The loft area is really superfluous. And if you are near the rooftop bar you will hear noise all night till well after close. There are only coffee machines in the upgraded suites and they do not provide mobile hotspot phones. I feel like we had a bit of bad luck havong 2 sleepless nights due to the broken air conditioner but the hotel is still quite lovely. Just manage your expectations because compared to the Claris Barcelona. This hotel is the poor little sister. Which is definitely not reflected in the pricing. Once again this is no reflection on the staff. They couldn't have been kinder or more helpful. The staff, location and hotel ambience is why we felt it was worth 4 out of 5.