URBANA SATHORN, BANGKOK Luxe

I am a returned customer. I was looking forward to my trip & sent an email in advance to request for a twin bed on second room apartment. I also informed my late arrival. When i arrived at 11.30 pm I then again reminded them on my request - however I got rejected straight away coz she told me I booked a cheaper type. OK Fine! But you should not reject me like that coz you are customer service! Upon going in the apartment - I noticed the TV rack has a cockroach. I told myself its OK 1 or 2 I can still bare with it. It was a long day for me. But as I open the wardrobe I see them too, toilets HELLO LITTLE ROACH! Then as I left the quilt on the Bed I was terrified !!! COCKROACH EVERYWHERE !! It was infested!! I then called the reception to request to change of room - I was then upgraded to 2 Bed Room Premier. We waited for quite some time standing at the door way to wait for the bellboy to pass the keys! We were patient or maybe coz we were TIRED!! This time with the PREMIER, we hope it is better. It was bigger with nicer view - but still we noticed COCKROACH !! but at the kitchen area. I went down explaining the situation to the receptionist acted dumb & pretended didn't know english. But when i requested the twin bed earlier on .. her english was fine! I may have gotten a good price for the room but please dont let me sleep with ROACHES!!

The room was noisy with street traffic and also a ball court next door made the stay not restful. Air conditioner noise was relentless all day and all night. The present management has allowed the hotel to become run down compared to when it was a Fraser Hotel. We will never stay there again!

Honestly, I didn’t stay overnight but I just visited my friends during their honeymoon. Apparently, the room is huge and a bit modern but what we couldn’t stand to stay here longer is The COCKROACHE !!!!! They are everywhere in the room !!! This is so serious! Your management should fix it before your hotel will be shut down by Ministry of Public Health !! Sorry to say that but it’s true

This large apartment is centrally located in Sathorn area, 10 mins walk from W-Bangkok or Chong Nonsi BTS Station. We booked a two bedroom and had a great time staying there, as compared to some micro apartment in Sukhumvit earlier from our trip before to Bangkok. Just some flaws: 1. Tiny Cockroaches 2. Unfriendly night guest reservation assistant. If you have no fuss with a cold guest assistant should be no problem, just he is not up to usual Thai warm hospitality 3. Daily housekeeping level of standards - We have to repeatedly asked for change of towels and daily housekeeping cleaning. The cleaner seem to have issue with re-stocking toiletries too. If you put aside all these flaws, it is definitely a good place to stay. For myself, I wouldn't mind to book here again when the price offered is Value-For-Money!

Our room was high floor and was quite nice, relatives stayed in lower floor and it was cockroach infested, breakfast not too bad but limited selection. Didn't appreciate call from reception that I owed money for agoda messing up dates and I think they got confused when I hung up on them.