"So disappointed that we had to change the hotel 5 min after check in"
The location is great. That's about it. The hotel was recommended by someone who had stayed there 15 years ago. It seems that the hotel hasn't been properly kept and barely cleaned since then! We booked the best room possible, Ocean Suite, for 5 nights, but we got so disappointed with the bad condition of the room and its (lack of) cleanliness, that we decided to leave just 5 min after our check in. We did check another room, but it was in a similar bad state. Very poor cost/benefit. Stay away!
"Brazil's African Heritage"
Salvador is a small City and pleasant enough with a lot of typical Spanish architecture. We were on a cruise and we're told there was a lot of crime here so be very careful with your things. Especially iPads which can get snatched if you hold them up to take photos. But it all seemed safe enough to us. There were plenty of police around. There were a couple of lovely churches. Various squares and plenty restaurants and cafes. And an interesting Art Deco elevator that takes you from the lower level at the quayside up to the old city which is up the hill. Many of The people who live here are the descendants of the slaves who were brought here to work in the sugar plantations which gives the place an interesting African vibe.
"Not on beach...only rocks."
Poor service. Ice for the room is not free, must pay R$15.00 ($4.70 USD) to have ice delivered to your room....slow to arrive also. During 3 day stay, room was not cleaned/serviced at all day 2. Had to complain to ensure room was cleaned day 3.
We stayed here for five nights with a group of family and friends. Salvador is very busy over New Year so my advice is to book well in advance otherwise your options are very limited like ours were. As other reviewers have stated this is a hotel with outdated decor, poor customer service( check in took over an hour) and the rooms are not particularly clean. It is a pity that management doesn't seem inclined to do anything about these problems but at least with TripAdvisor we can say we have been warned.
"Improving but not enough "
The hotel is in a great location and the infrastructure and facilities are ok. Some rooms are been upgraded but still lagging behind. Rooms furniture is 10+ years old, some rooms with balcony at the first floor are under utilized, drinks and food at the pool are almost impossible during the holidays. Mini bar is water only. Breakfast area and variety improved from last year and the staff is very friendly (Salvador style).
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM
Non smoking property.