VINCCI LYS

Great hotel in ideal location for a city trip to Valencia. All the staff are friendly and really helpful. Our room is a very generous size and suits our needs perfectly. I will certainly recommend it to friends visiting the city

a good value for money for a hotel in Valencia city center, very good breakfast, nice view, very friendly staff, large room, over all (room; breakfast etc) family friendly, very close to shopping areas.

It was a pleasant experience: located in downtown Valencia it is close to the main tourist attraction. City market as well as The City of Arts and Sciences designed by Santiago Calatrava. Rooms are spacious and pleasant. Plenty of restaurants nearby.

The whole experience here was very good, from really helpful and friendly staff to the quality of hotel and rooms along with the superb location - perfect for accessing attractions and travel options fir getting around. The choice of food at breakfast was really good, plenty to eat and never ran out of anything even at the end of service. If we were to be really critical it's reasonable to expect 'free' bottles of water each day in the room. A recommendation to the hotel would be not to rest on their laurels - the quality of furnishings were really good along with the decor but don't do what many hotels do and let things get tired or shabby in any way. We had a thoroughly enjoyable stay and would happily recommend this hotel

Plus point - the hotel has an underground car park directly underneath which is convenient. On entering the hotel, I was somewhat disappointed with the reception/lounge area and was surprised that someone had suggested it a great place to chill out. They spray after shave in the air - really strong and heavy with chemicals - really quite revolting - the kind of smell one might expect to find in a knocking shop. I couldn't get out of reception fast enough. The young man at reception was very polite though and they did promptly deliver 2 more pillows when I asked as the limp attempt of a pillow on the bed was not at all useful (i do not sleep with a high pillow, so those who do might need 3 or 4). The room was like an airport hotel room - nothing to write home about. I asked for a quiet room, and it was although that meant having a wall to look at just a metre or 2 away. In a city, i guess that's what one might expect however. The breakfast room was like a canteen, or a motorway cafe. Hard surfaces and piped music did not give even the lightest degree of class. I have a very restricted diet due to an illness which i had advised the hotel about, although not in depth. The lady who appeared to be in charge of the breakfast room kindly told me that they had made some gluten free cakes and bread for me. I had to decline both of these as sugar and grains at the moment are a no no. I had bought my own breakfast of coconut yoghurt, avocado and blueberries. The very sweet lady asked if i would like to see if they could provide the blueberries and avocado, and said the avocado would not be a problem but she was unsure about the blueberries. She was very sweet indeed. However, she came back after having spoken to her manager and said that they were unable to provide either of the items unless i would pay for them - i declined gracefully but was rather appalled. The blueberries i understood, the coconut yoghurt also, but the avocado - what, perhaps 1 euro each' Bearing in mind that i was unable to eat anything on the breakfast buffet at all and i had paid for breakfast.........I felt this was disgraceful. I genuinely wish i had filled my bag with the cakes and pastries on offer and given it to one of the beggars i passed on the street but no doubt i woudl have been scolded by the hotel for that. Put it in your own mouth or leave well alone i imagine. To be fair the lady did manage to get me Gazachio so she tried hard to accomodate, but I nevertheless had to purchase my own breakfast elsewhere. The corridors were grubby and grim. The room had a rag in the sink on our arrival that the housekeeper had failed to remove. No liners in the bin - that didnt affect me but as i made myself fresh coffee each morning the poor maid would have had a rather grim and wet bin each morning. So other than a nice gent at the front desk and the helpful lady in the canteen the rest was pretty rubbish really. Oh - location. Although it is in the inside of the old city limit/walls, it's not actually by the old area with old buildings of interest as such. Not a huge distance to walk, but personally would have preferred a different part of the old town. Plenty of cafes and bars around. Almost too many to choose from - a bit hit and miss as to whether the food will be any good though. Internet - just keep stopping almost as though it was timed. We had to get a new password as it simply stopped and would not work again with the password given initially.