VINCCI SOHO

3 day work trip. Friendly and helpful staff. Wonderfully quiet interior room, no view but great silence bearing in mind the central location. Good private taxi to airport (30€). Great location for shopping, eating, tourism. Very comfortable beds and very clean room and bathroom.

The hotel is very conveniently located walking distance away from the main sights of Madrid. The staff was helpful although politeness definitely has room for improvement. The rooms are beautiful and extremely comfortable, and I was pleasantly pleased with the bathroom amenities. The shower pressure is good and you cannot hear street sounds from the rooms. They overlook a pedestrian street but windows are double glazed which is perfect for light sleepers. I also loved the artsy feel of the hotel! Breakfast offers a great selection, and the staff was happy to recommend places for us to go visit and bars and restaurants. 5mn walk from the hotel is the main shopping street as well as a lovely square with tons of tapas restaurants, flamenco bars and clubs. It was perfect for me as I only had 2 days in town and wanted to make the most of it. Easy access to the metro and trains no more than 7mn walking from the hotel. I highly recommend staying here on a short stay!

Stayed there for 5 nights for a business travel. Had a great time. Room was comfortable, stuff was very friendly. Food was wonderful, location in the center of Madrid. Warm welcoming and had all the treatment I could ask. I highly recommend this hotel to everyone that wants to enjoy a high quality hotel.

By far the WORST hotel experience of the year. Where shall I start....first the room is located up two elevators and next to the street which they process the garbage bins all night. After taking a 14 hour flight from China all I wanted was to sleep and I would have slept better in the airport floor !! For 3+ hours till 2:30AM all I heard was men moving garbage bins outside my 2 floor room, breaking glass and crushing boxes, cursing, talking as if it was noon in an industrial estate. When I called front desk they offered no solution and seem just annoyed to have to take my call. As a frequent traveler and Vincci customer for many years. This is NOT a service which I have come to expect from Vincci hotels, as normally it's a high level. However at the very least they could have offer a room in one of the 20 other hotels they operate in Madrid!! A note to Vincci- fix up this place and your services as it will now make me and other travelers think twice before booking at ANY of your hotels. Service is all that matters and your staff seem to have forgot they are in a service industry.

The hotel is in a very central location, walking distance to many restaurants, museums, theater, shops, and train stations (Sol and Atocha). We stayed in the Soho suite which was spacious, well equipped, comfortable for 4 people, and provided privacy for all of us. The bathrooms were not well lit though. Some areas of the hotel seem to be worn and dated but it was a clean place. It was hot during our stay in Madrid and we found that the air conditioners in the bedrooms did not work as well as we would have liked. The bar area is nice at night. Drinks were probably a little more expensive than at restaurants and bars, but the ambiance was good. The staff in the reception area were all very nice and helpful.