VIP GRAND LISBOA & SPA

Needed a hotel for a two day stay in Lisbon. Supposed to be 5 star, but 4 at best. Beware they charge €5 for room service delivery, even at the pool. So a €5 beer costs €10. Cleverly the mini bar in your room is empty so you are forced to go downstairs to the bar and carry your drinks to your room.

The first people you meet when you walk into a hotel are the reception staff. They were curt and not at all helpful in any way. I did see one male staff smiling and showing another guest some places on a map but for the remainder of our four night stay I came across only one other civil reception staff member. However the cleaning staff were so helpful , so friendly and so good at their jobs that it almost made up for the lack of welcome. Our room was spotless and I cannot complain about it but a 5 Star Hotel should have an ironing board. There was nowhere comfortable in the lobby to pass the time. I found the seating uncomfortable and the atea was clinical and not conducive to encouraging people to stay and have a sandwich or a drink. I don't even know if they serve sandwiches or a light lunch. I was very disappointed in this hotel and will not return.

Despite of the space, this hotel is clean, modern minimalis architecture which i like. Close to mini market and in the city. The bed is might be too small for big guy, so you better choose double bed instead. But ... i don't like the bath tub, if that's bath tub, why is it on the floor''' Well, not sure about that but the there is tap close the floor, that make me think it might also used as bathtub.

We stayed for 4 nights at the Grand Vip Lisboa. Awful first night as air co kept dripping all night long. Pressure at the tap very unstable, no curtain at the bathtub, and also impossible to fill the bathtub. As shower was the only option left, we decided to open the mini bar...no mini bar... ok. fine no worries...swimming pool extra cold, outside and small. We were so happy to change room and thanks to an amazing member of staff we got a new room, but again air co dripping and bad water pressure, it luckily got fixed on our second night. room service is good. But the 5* claimed by the hotel are definitely not reached. Much room for improvement though

It is horrible. Hotel does not provide iron board. Lifts do not work and above all not bell boys provided in case lifts are unserviceable. Breakfast replenishments are very poor and service slow. Avoid this hotel if possible.Wifi rarely works in room