W BANGKOK

The hotel is in a great location and you have some wonderful staff who are constantly trying to satisfied their guests needs and wants. The whatever whenever concierge was helpful when asking for tips and the staff accommodating taxis for you are also very friendly and tell the drivers where to bring you. However three things I would like to point out are 1. The spa music and noise. The music was not always relaxing and almost reminded one of a bar atmosphere and when people passed in front of the massage rooms one can hear everything. 2. The restaurant for lunch offers good dishes however no fresh coconut was available for 4 days in a row and when ordering a pizza margeritha we received a margerita drink.... 3. The pool needs to be fixed, one of the filters was making some noise which was very unpleasant when wanting to relax and unfortunately there was gum stuck to the floor next to the sun beds I really enjoy this hotel and would return anytime however some small things need to be improved.

As a W rookie I had an idea what to expect but until you get there you just don't know. During my 10 days in Bangkok I stayed at 3 SPG properties (Sheraton Grande, W & St Regis) along with the Marriott Queen's Park). The W is trendy, aggressive, in your face and pretty much wants to be. The room was fun and comfortable with a tablet which controlled everything, including the lights which was a bit annoying when you had to get up in the middle of the night! Breakfast was decent, the room wasn't set up great so the flow of people didn't quite work. Food was decent though and the lobby bar had some good drinks and lots of evening action. Location is OK. Just a couple of blocks to restaurants and nightlife. Probably one and done for me at the W as there are many other great places in Bangkok that are a bit more relaxing.

Three years in a row at W Bangkok, and we really enjoyed it. I was a regular at Peninsula BKK for quite a few years, then Four Seasons BKK until it closed down and now W BKK. I guess it shows W BKK must be good enough. W hotel bangkok has become our second home in Bangkok. We checked in late due to the late flight. It was 1am when we got to the hotel. In room check in was arranged and a special decoration with balloons and card for our anniversary was there waiting for us. My wife was very impressed. Thank you W and Chai for checking us in with such a nice surprise. Breakfast was good, staff were nice at the restaurant. Eating lunch at The Kitchen Table is a must for us every year, just this year the curry crab was too spicy and not as good as it used to be. Nite at The Kitchen Table was very attentive and the Russian lady there was helpful to my kids too. The concierge team was great, they tried hard to help us out. Keep it up, Miss KJ. The team is still green, but they have hearts. I believe it will be one of the best concierge team in BKK. The great service of the W extended all the way to the airport departure gate. A lady staff greeted us at the hotel car and looked after us all the way until we walked into the gate. Thank you W BKK for having us again. We will be back for sure.

True 5* hotel. Excellent service from start to finish, assistance always at hand. I had left some shirts at a previous hotel in Thailand and due to language barrier and lack of response, the W assisted with this and were super helpful. The most challenging part of deciding on a hotel in Bangkok, was which location. But the W has good transport links through the Skytrain and taxis are very cheap. 400 BAHT to the airport, 100-300 BAHT to wherever you want to go in Bangkok. We had a Spectacular room, on the 24th floor. Lovely views and a lovely room. The 24 hour room service and pool is pretty cool too.

Stayed 2 nights for my birthday celebrations, paid a premium, hence, expected much higher. Overall, only average for starwood branding. F&B service a let down over the breakfast period, breakfast selection not WOW. Service staff command for English was average, I expected a higher standard service for 5 starts rated hotel. 2 cents worth of thoughts from a hotelier.