"Barbara A was awesome!! "
I would like to thank Barbara and the whole staff for an amazing job. They made sure we had everything we needed and asked for, very informative and Barbra helped us get around the city and knew the best bars and restaurants. Thank you again for such an outstanding service. See you soon :)
"Big Gratitude to Barbara!"
Big gratitude to Barbara A and her team for making my birthday an exceptional experience at the W! From check-in to check-out, she was there to assist us with all our needs and requests. Thanks again and look forward to a future stay.
"Amazing service from Brody & Barbara"
Incredible service from Brody behind the bar, and Barbara in client service. Our group of 9 friends were treated so well by these two -- we'd definitely recommend the hotel and this team. Brody poured a mean cocktail and Barbara was helpful with fun suggestions for a night out. They made us feel right at home! Highly recommend!
"Great views, but..."
The front desk staff indeed was arrogant bordering on rude upon check in. The room was very dark and poorly maintained with lots of scuffs and patched up things. The shower smelled like mold. The conference rooms were dated as well and food was unremarkable. When a problem was brought up to the attention of staff they couldn’t care less. The views of the lake are indeed breathtaking, but I wouldn’t stay here again.
"Great Service and towels!"
First of all the staff is great . Checking in was extremely easy and Vicky was so helpful. Absolute gems were Lois and Quincy ,the concierges, who helped us enjoy Chicago every step of the way! Even sending up a great amenity. The beds were very comfortable and every towel felt brand new, so soft! The bathroom had a great shower head and the view was fantastic. This hotel is within walking distance to many great spots including the magnificent mile for shopping!
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM