of TripAdvisor Travelers recommend this hotel
"Location and amazing service"
The W is Right beside ChinaTown and Leicester Square. So you are in the heart of London. The walk to the tube on the bakerloo line is very close. The service from the staff is amazing. Rooms are a very decent size for Europe and comfortable. Will definitely be back very soon for pleasure and not business.
"Absolutely Spectacular! Celebrating our 70th! Can't say enough"
I'm a 25 year Hilton Diamond member who has traveled for business his entire life. My wife and I stayed here for 6 nights as part of our 70th birthday (would expect we're not the core demographic, here) celebration, and then moved to a Hilton property for 7 more. I read with trepidation some of the negative reviews, prior to our arrival. That being said, my experience was: 1. People- My sense is that great hotels are not about physical structure, but about the attitude of the employees. Over 6 days we numerous employee interactions. To a person, they were engaging, helpful, professional, courteous and very genuine. No one seemed to be "going through the motions". Special kudos to the bell staff at the front door! They were always welcoming and helpful and as the evening wore on the security was very strong at the door. You felt safe. 2. Rooms- Clean and well thought out. They're not huge, but this is London!...they use every square inch for a purpose. We NEVER had to ask to have the room cleaned and it was spotless. The beds were fabulous, the A/C worked incredibly well and the bathroom was well thought out, especially the rainfall shower head. Always enough hot water. NOISE- We were the 2nd floor...right above the bar (which is loud)...we didn't hear anything, including the bass. STREET NOISE- Only if you opened the window. 3.Bar/Restaurant- Restaurant is being renovated. Library is the gathering place. Relatively quiet during the day, loud at night. Staff was attentive, cocktails were good . Perfect place to start and end your evening. 4. Location- In the "middle of everything". Couldn't ask for more Bottom line: Would come back to this property in a heartbeat!! Has "all the parts": Great Staff, Property that is being well managed and Location that is 2nd to none! I would also add, while the Hilton property we stayed at after this was fine, we enjoyed ourselves much more at the "W".
"Celebrating our 30th"
Stay here because we want to stay in this part of London. It is very well situated in walking distance to Buckingham palace as well as other places. We wanted to walk to most places to we can see and experience the surrounding areas. Chinatown is right next door. Amazing to see. We stayed here for 2 nights before we headed to the other side of town Also around the corner is the Odeon Theater which was hosting a red carpet event that we got to experience If you want to be close to piccadilly Circle then this is the place to stay
"Nothing W..ow about W"
This is a late post, Stayed at this hotel purely for an experience back in late Aug17, there were lots of mixed reviews on TripAdvisor So here is my personal feedback to this hotel. Beside the room nice and funky, sizable enough for London standard There are nothing else that "W....ow" about this hotel. 1. If want to have a room clean u need to advise the reception daily, this hotel don't even have a tag or sign to hang outside the door for "make Up room" my room didn't get clean on first day when asked they said u need to notify reception daily. 2. The corridor on my floor come with a distinctive smell... not a good one. 3. Music in lifts are quite loud (if they can turn it down a bit would be much better as the lift quite small not that big) 4. The bed not comfy especially the pillows even thou the hotel claimed they using a goose down pillows etc.. 5. The W lounge is under renovation so there's nothing much happening. 6. Holding deposit still in dispute (still haven't got my holding deposit back, its been 3weeks now and took me 4 different fone calls to reached to W finance dept, this is another issue which I'm currently in dispute with W finance) Overall the level of service and the hotel facilities is pretty standard, front desk and ground desk staffs are just doing their bare minimal and found some of them with an attitude, The service is definitely not 5 star Especially when u have to contact reception daily to get someone to clean and make up room for you and front desks didnt even mention that to u when first check in, the only good thing about this hotel is the location. I was so excited when first booked this hotel but so disappointed after my stay, so unless u like to get charge 5 star rate and 3 star service, theres not thing Wow about this hotel.
From the moment we arrived till we left the service was great,friendly and informative staff. The room was what you would expect from a W. We loved it. The hotel is within walking distance to all amenities. Highly recommend.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM