W LONDON LEICESTER SQUARE

Stayed at the W Hotel on 20.05.2017 for my wife's birthday in brief its was ok but i have become to expect more from this chain as i have stayed in most of their hotels around the world. Good points. Lady at check in [Patricia] was really nice very personal even gave us a free upgrade.Room was clean and had all the normal things. Bad Points. Had to wait 10 min at the check in desk before someone came to serve us, had to ask a member of staff to go out the back and get someone. In the room the tv in the bathroom was not working and the Air con was only blowing out hot air.. Booked a table in the lounge bar and in the night club, the area in the lounge was not great the leather seats had big holes in it [see photo] and was very sticky. I ordered a Magnum of Champagne the waiter opened the bottle and spilt around two glasses worth on the floor!! Champagne selection was not great. Night club is very very small!! i've had bigger parties in my kitchen when having to spend a minimum £500 it should be on the website how small the club is. These may sound like small little things and in most places they probably are, however for the price you get charged to stayed at the W and the drink prices ect i expect everything to be top draw. Overall thoughts nice hotel but long way behind the Barcelona or LA W hotels witch is a shame as London in my opinion in one of the best cities in the world 6/10

The hotel itself is very nice, and a great location, but for my wife who was staying there with a group of girls this was where the weekend enjoyment ended. During her stay and being a resident of the hotel she was asked rudely to leave the bar area due to her having inappropriate foot ware, she tried to explain to the staff that she only had open foot ware on as she recently had 4 broken bones in her foot, but they would not listen and she was removed from the bar. One of her friends reported this incident to the duty managers who promptly apologised to her about her treatment but by this time she was in her room whilst the rest of her group were left in the bar wondering about her disappearance. She was made to feel like a third rate human being by the security staff, so if you do not conform to the stereotypical perfect human being you may be asked to leave. We have since tried to complain about this matter to the management of the hotel but that has been as painful as the events of the night, almost a couldn't care less attitude. So be warned if your stay is okay you will be fine but if there is a need to complain or you have a problem then the attitude you are more likely to receive is one of tough luck. We would not return to this hotel there are plenty of other much better hotels in London, who actually listen and look after their guests.

Very contemporary hotel with one-of-a-kind rooms, great location with very touristy feel and easy access to a wide array of restaurants and all parts of London. Exceptional service from the "whatever/whenever" team and of course, the hotel amenities are one of the most memorable...

This hotel has a great location if you are a tourist and keen to see some of the key sights of London. There are underground locations nearby, as are the West End theatres. Lots of things to do within walking distance. The rooms are sharp, but they do have a rather odd layout, particularly for the shower and toilet. The toilet had no light switch, but if you took longer than the timer expected you to you ended up sitting there in the dark. In the shower there is nowhere to put a towel or robe without getting it wet, and there is no hook or rail to hang them on within arms reach outside either. It was all a little awkward. I was there on a weekend, so the bar and club downstairs were pumping noise. Not really a great place to stay if you are looking for somewhere quiet, but if you are into that scene, probably a fantastic location for you. All of the staff I interacted with were helpful and friendly.

Great location, very modern and up to date, rooms are "different" from most other hotels in London. Layout is unique. The all LED lighting with mood settings is very neat and fun. Nice large shower with rainfall heads. Very quiet AC/Heat system. My room had great view over Leicester Square and down towards Chinatown. Fun scene at Bar and decent food service. Great free Wi-Fi throughout. Will return soon.