Hotel muy recomendable delante de la playa, a pocos pasos de Ocean Drive y Lincon.Comment of B. GUSTAVO , Spain the 2016-04-06
Excellent location and brilliant service BUT why do they have to charge for wifi in rooms in the 21st century when wifi should be free??Comment of B. Wahida , United Kingdom the 2014-05-22
The W South Beach is a cool and sexy hotel centrally located. The beach, gym, pool and amenities throughout make the hotel superb. This was our fourth stay and the staff always welcomes us back like family. We stayed in a Mega suite this past stay and found the space to be perfect for our needs. The views of the beach are incredible from most of the rooms due to the angle of the hotel. One of our favorite things about the hotel is the food. There are multiple options even for the pickiest eaters. The pool side service is always efficient and friendly. We look forward to returning for our 5th stay! Big shout out to Sonia and the rest of the VIP crew for all their assistance making our stays so memorable.
"Very poor service level"
This is my second stay here and this place is way overrated. My first stay I was in a poolside bungalow and spent upwards of 30k for the 6 nights over NYE. This time I'm staying 4 nights and it's not in a peak busy time. Amenities here are good however the staff are very arrogant and downright rude. The service level does not compare to other high-end hotels, maybe it's due to the service fee being inclusive or maybe it's just a bad culture and poor management. In the future, I will be choosing elsewhere to stay because I don't think they deserve my money.
"Absolutely perfect "
We spent 4 nights at the W in November and it was absolute perfection. We were upgraded to a suite with two beautiful terraces overlooking the ocean - bedroom, living room, media room, full kitchen, washer/dryer, fabulous bathroom and a powder room. Wow! The gym was great and the pool was amazing. We had nice weather. Breakfast in the Dutch every morning was a delight! We invited family to join us one day. They loved it! Thank you for being so nice to the little ones. What makes the W so great is the staff. The young woman who checked us in was terrific and always remembered our names. Restaurant, room service, concierge, doormen, housekeeping always smiling, polite, knowledgeable. That’s what always makes it such a joy to stay at the W South Beach. We will go back again!
"Heaven on Earth"
There is no better place to stay in Miami than the W. As someone who's stayed all over South Beach, this is easily the best. The hospitality staff, Karina in particular, constantly checked up on me and my friends to make sure we were comfortable and had everything we needed, from towels to drinks to restaurant and bar recommendations . She and her team went out of their way and above and beyond their job titles to ensure we were completely spoiled. The level of personalized service that Karina and her fellow teammates provided at the pool, Wall, and Chow will ensure that my friends and I will return to Miami and stay nowhere else! An experience and a level of pampering unparalleled to anywhere in South Beach.
The staff, management, and overall experience at this hotel is in a class of its own. If you are looking for a quality experience for some much needed downtime, this place is the place to be. From walking in the door to every amenity, the W is the ONLY hotel I want to deal with in the future.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 11:00 AM