W SOUTH BEACH

I spent the day at the beach and was really impressed by the service provided by Adriano, and the rest of the beach staff. They were attentive and delivered quick service food and drinks and had an overall polite demeanor!! We were in contact with Airam before our stay and she connected us with all the right people at the hotel.

The hotel is situated ideally for anyone wanting to be in South Beach and have access to the beach and pool. The hotel gym is very good for a hotel gym. Hotel price politics for anything other than basic things are a true turn-off for example: Sun chairs are free of charge at the beach, however, if you don't want to lie in the sun you have no other options than paying 25 USD for an umbrella. When ordering a glass of fresh orange juice you will be charged 21 USD. Breakfast had a very limited choice of foods and beverages. Pancakes and many other foods are not included in the standard breakfast. Room service prices are fantasy prices. 40 USD for a chicken breast with a side'.. Overall great experience, beautiful hotel and rooms

We love coming to the W South Beach. Raquel and the entire team made my birthday weekend so special. The service here is impeccable from the concierge to management, to the staff at the pool! We will continue to come back for years to come!

Amazing hotel!! I liked the room very much with an amazing view over the beach of south beach. The pool was also great...I also really enjoyed the beach, the beach-chairs are very comfortable. The Hotel is located about 1km from Lincoln Road...(nice shopping street on south beach)

No doubt about it really is definitely is the best hotel in South Beach. Always a great stay at the W and such great people that make you welcome and looked after at all times whether inside or outside the main hotel. Long stay this time for 23 night since the two weeks in June. Why the same hotel and location, when you like something and you know what to expect then why change, you wont be disappointed. Actually stayed as a guest this time around and enjoyed the benefits of being a real guest through the hotel side. Checking in as a guest was easy at the main desk, no queues fortunately as it can get busy at times. Met my Lead Insider Diego Dantas who I owe a huge amount of thank you's and gratitude, as he made my extended long stay a real pleasure and completely looked after me for the entire stay, exceptional customer server and care, thanks Diego it was much appreciated and made three weeks pass by like being a home!. If your not in the hotel then obviously by the pool or on the beach. Huge amount of admiration, appreciation and thanks for the work they do and customer service/care goes out to Adrian and his BB team (Hector, Jason, Adriano, Leo, Oscar, the girls.. Raquel the best hostess on South Beach, Maria the beach hostess, Miss Czech, Miss Slovak, and Bailey the minor!). Sorry if i missed anyone, likely the boys on the beach, you do a stunning job all day long! its not easy to please everyone but you manage it! Everything at the hotel is just top class and its a real pleasure staying there as a guest. Lastly a big thank you to the security guys, great job you do that largely probably goes unrecognized, thanks for keeping us all safe and sound! Looking forward already to the next visit, hoping and wishing everyone is well and safe after the recent weather! One small whinge would be rooms being cleaned etc, too many times it wasn't done by 5pm which was a bit frustrating but a call and 20 mins later it was all done, thanks for that.