of TripAdvisor Travelers recommend this hotel
"Always love the W"
We have stayed at the W a few times and always love it. Haile, one of the bellmen, warmly received us and remembered us from our last visit! The location is ideal and we enjoy staying here. The staff are exceptional and the concierge was helpful.
"Perfect location - Elegant hotel"
I thoroughly enjoyed my stay at the W in May this past year. Location could not have been better. The beautiful rooftop lounge lets you enjoy the classic view of the park, monuments and white house in open air breeze. The room was clean and comfortable. Loved my experience here!
Flew into DC for a quick business trip. W Hotel provided great service with caring and helpful associates. Needed documents for a meeting and Whatever Whenever department jumped in to help out and had everything done when I returned from dinner. Thank you!
"Best location, with great service, and POV rooftop lounge"
Nice hotel in the best location in DC. Great service, and POV rooftop lounge is one of my favorite spots in DC to enjoy a drink along with amazing views of the city. The only minor annoyance is the odd all-glass bathrooms that seem to have become the standard across W hotels... I just find them unappealing. All in all, this is a hard hotel to beat.
"Overall a negative experience. Will not be staying at the W hotel in DC in the future."
A couple of issues have come up concerning my stay at the W that have left a very bad taste in my mouth. I stayed at the W for four nights right after Christmas. My room was terribly cold and after calling down to complain, the maintenance guy told me that the filter was filthy and that's why the room wasn't getting proper heat. Gross. When I'm paying for a 4 star hotel, that's the last thing I want to hear. I always ask for an itemized receipt after a hotel stay. When I got one, half of the items were written in Spanish... The hotel employee who emailed me said he would send me a correct one in English and never did. So I had to call the hotel and pester them to send me one. I finally get one and I am shocked to see that two people dined at their restaurant, Pinea, under my name. I never ate at their restaurant, I only did room service. I am very annoyed to say the least. Why is a hotel like the W allowing random people to eat other under peoples names'' Someone obviously saw the room I was in and gave them my room number and scammed their way into a free breakfast. This is a HUGE oversight and the W needs to step their game up. You need to verify in some way that people are who they say they are when dining at your property. I'm glad I asked for an itemized receipt otherwise I would have never even noticed this happened. Never staying at this location again, not worth the headache. I will say room service was prompt and the front desk agents were pleasant and helpful. That's where my compliments end.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM