of TripAdvisor Travelers recommend this hotel
In May 2017 we stayed 4 days, and in June 2017 we stayed another 6 days in the Waldorf Shanghai. We were pampered, and treated like VIPs. Last year we also stayed in this hotel for a week, and then it was already perfect. But this time it was heavenly !!! Concierge Jessica Wang did much more than her job description. Chef William of the Grand Brasserie took excellent care of me since I have a severe food allergy. Maitre Hoover and his staff always pampered us like VIPs. This is the very best Waldorf we ever stayed at. We surely will go back again !!!
"Old world charm with utmost privacy"
Finally I had the opportunity to bring my better half to this hotel which I had always raved about, having stayed here a couple of times before. From booking till check out everything was simply near perfect for us (always room for improvement as we all say!). The concierge was happy to arrange for restaurant bookings in advance and also help me plan for a special occasion, without complaint. Despite the to-ing and fro-ing there was not a single sense of impatience that I felt. When we checked in we were given a room that was facing the Bund and a friend had their room literally a few doors away - and yet we never "bumped" into each other along the hallway by accident! Talk about privacy indeed, and we hardly ever saw anyone in the elevator or the corridor. Just the way we like it. While I did not eat in the restaurants, we had a celebration in the Long Bar - which was very comfortable and offered quality wines, albeit at a price. The breakfast we had was also really good, while the buffet selection was not as extensive as other hotels, the a la carte menu was a differentiator for us and we gladly ordered from it. Diamond members get complimentary breakfast too! Unfortunately we were in the hotel during a typhoon so all we could do was to look at the rain washout the Bund. Not a bad thing to do, considering the amenities and comfort of the hotel, it would have been a waste to step out for long indeed. This is a place to stay in if you know you want to spend a lot of time in the hotel with a really comfortable bed. We look forward to being back soon! And if I'm not mistaken the Waldorf does honor guests coming back for special occasions e.g. anniversaries so we look forward to being back sometime in the future and paying the same price we did :)
"Great view and outstanding personal concierge service"
Personal concierge was quite helpful, thank you Jania, really appreciate for all your help. Booked room through Amex FHR. Because I always using the Apple-pay, so didn't have the physical card with me, somehow Apple-pay didn't work at this hotel(you have to pay with Amex card when you book on FHR) and they refused to charge with only card information. Therefore I called Amex concierge to see if they could work something out with the hotel, but it turns out hotel didn't accept the solution that Amex provided. So I had to spend hour on phone with Amex to discuss how could we deal with this problem. I know I should blame myself first for didn't carry the card, but I really hope that when this kinda thing happened, you could just try to work with Amex and save your client‘s time xD
"A Truly Memorable Stay in Shanghai"
When I arrived in Waldorf Astoria Shanghai on The Bund, I know I have made the right decision. This is truly an exquisite hotel in the city, with historical feel that made you travel through time to the glorious past. The room are extraordinary beautiful with all the best in class amenities. I also tried the famous Shanghai Hairy Crab in this hotel, and it was indeed the best delicacy you cannot miss to complete your Shanghai experience. Staffs are very friendly and helpful. Would definitely go back here if I go visit Shanghai again sometimes.
The hotel was first class, rooms are large and comfortable and service is excellent. Breakfast brunch complete and delicious. The concierage was very helpful and well informed. The shopping was very reasonable and very lovely. The city is clean and well taken care of. Beautiful gardens and well manicured. Restaurants plentiful and very delicious. I would highly recommend this city right to visit.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM