The Westbury is situated in the heart of Mayfair, on the corner of Bond Street, and is a stone’s throw from London's cultural treasures and the city's best shopping. At only two blocks is the Oxford Circus Underground station, providing easy access to all points of of the city. The West End theatre district and Piccadilly Circus are at two and three blocks, respectively.
My first choice London Hotel, really well run.Comment of L. Michael , Jersey the 2017-02-01
"Great Location, Rooms Lacking"
We booked this hotel despite some scathing reviews about the rooms. The location is great, within an easy walk of many attractions and top end shopping. The service throughout the hotel is impeccable and the SPG Platinum gift of breakfast is a great deal. The Pool Bar serves one the best martinis we have had. However, the rooms assigned to an SPG Platinum guest is shocking. Our first room had literally no drawer space and was so small we could not move about the room at the same time. When I spoke with the duty manager, because we had booked for a week, he offered to provide a room with more storage space the next day. The second room assigned was much more spacious and comfortable. Unfortunately the room looked directly at the air conditioning unit immediately outside the window. We were so happy with the space in the new room that we just left the drapes closed. While this is a luxury hotel, the prices were beyond what I expected.
I just love this property. Staff of the hotel and location just make it all worth every cent. Location is unbeatable if you are shopper. Hotel rooms are renovated and classy. I was in Deluxe Room and very nicely appointed. Polo Lounge is a place to relax and it is buzzing all day long. PLATINUM men,bars are not as recognized at any point and that should be improved. I was quite disappointed on that front. Otherwise place to return to. I will give it another chance.
Impeccable. That’s the best description. Comfy, quiet rooms, a michelin star restaurant with a 70£ dinner menu, concierge and reception available 24/7, a sushi bar and a cocktail bar inside for rainy cold days... what else do you need' It’s a pity on business trips you don’t have time to enjoy the hotel!
"Very nice hotel and great location"
I stayed here for three nights and it is a very good hotel. I liked that it was not too big like some of the other luxury chain hotels, so it felt more personal. The staff are very professional, courteous and helpful. The doormen would always open the doors, my shopping bags would be brought to my room etc. For a 5-star hotel though, I would think that bottled water should be included. Plus, there was no alarm clock or a digital clock in the room so I had to use my cell phone to always look at the time. There were also no hand towels in the bathroom, and other amenities like cotton swabs, q tips etc. I really liked that they have smart phones for the guests to use as it came in very handy for me to make international phonecalls and google maps. My room was not ready at least until 15:00 the day I arrived which made it difficult because I did not have a chance to rest after arriving from Heathrow airport - I just went straight into the city and came back later that evening.
"Great Location for some Luxury Retail Therapy, BUT....."
As a loyal Starwood Preferred Guest member, my daughter and I stayed in this hotel in September and were given a great room, the service however was very disappointing. The reception and concierge desks are excellent, the restaurant and housekeeping staff need serious work. Dust under the beds, lack of face towels, at some point the house keeping staff was a bit aggressive when I asked to access the room to get something I had forgotten while she was busy which I think was a bit unnecessary. The hostess in the restaurant was quite rude as well.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM