The Westbury is situated in the heart of Mayfair, on the corner of Bond Street, and is a stone’s throw from London's cultural treasures and the city's best shopping. At only two blocks is the Oxford Circus Underground station, providing easy access to all points of of the city. The West End theatre district and Piccadilly Circus are at two and three blocks, respectively.
My first choice London Hotel, really well run.Comment of L. Michael , Jersey the 2017-02-01
I stayed here In November on a business trip, being the PA I actually booked this hotel, on recommendation from the M.D. The staff were very friendly and the bell boy Darius was a lovely man. The bathroom smelt of drains and the room needs refurbishment as some of the furniture was a little shabby. The beds were very comfy and we had a well stocked mini bar but unfortunately I wouldn’t book this hotel again.
"Staff Excellent but !!"
I booked this one night stay even after reading how negative some of the comments were from SPG members which I am also, the staff at reception were very polite and helpful on checkin. I was given a room on the top floor (7th) and like a previous comment logged on this site I was soon hearing a low humming noise that stopped and started, even with the air conditioning off, after 30 minutes I went back down to reception and asked if I could moved again the staff were really helpful and said that they would allocate me a room on the 1st floor. Its worth noting that if you are SPG there is very very little chance of getting an upgrade, also they have a set of standard rooms that they allocate to SPG, my guess is that they are not the finest. On returning from a night out we returned to our room, only to realize that even on the 1st floor we could here the underground trains running beneath the hotel, whilst not a loud noise you certainly knew it. So a) I'm glad I did not pay for the room and b) I was only there 1 night. That said the staff, breakfast and location were exceptional
Credit where credit is due. Wonderful location, courteous staff, great breakfast, and good room service. That’s the upside, now the downside. My status on SPG allows for a better room. I can only assume there wasn’t one available, because 329 was tiny, with nowhere to put clothes except a small wardrobe. The room was like a sauna, despite turning the gauge to cold - it still pumped out hot air. Reception informed us the next morning that the system was set to winter settings, so no cold air. It was switched back to air con. I don’t know when it was last tested but if you turned on the fan to push out the cool air, the noise was enough to keep you awake all night. Turn it off, and the room reverted to sauna status. Open the window, and the West End noise and traffic keeps you awake. Oh, did I mention the fire alarm going off at 11.30pm on the first night, dragging us out of bed, to be informed when we got downstairs that it was a false alarm. I’ll be glad to get home for a decent night’s sleep!
The Westbury Mayfair Hotel is an excellent property. The interior of the hotel is beautiful and the staff is very courteous and friendly. The rooms are beautifully furnished and spacious. Truly a delightful and enjoyable stay here.
"this was once a great hotel"
I have stayed at the Westbury many times , great position , happy staff and nice feel about the place We booked for three nights 27/12/17 to the 30/12/17 , after an awful drive we were very grateful to be at the Hotel The cars was parked for us , Doorman as polite as ever ...but more to come on this later Are room was on the top floor next to the best suite in the Hotel ...polite porter showed how things worked , when he left we heard a humming coming through the wall ...though no more ....and went for a meal We came back , after a couple of cocktails in the bar , off to the room .... The Humming was now louder , then died down ...then up again ....we reported it to reception ....no staff available to take a look ....so we tried to live with it Air con would only blow Hot , even if off , and noise kept coming At 1.30 am we gave up and insisted on moving rooms , we were moved to floor 3 , while in bed clothes ....back in the morning As a way of compensation , said the Manager I will send up some Iced water ...and upgrade you in the morning Yes we moved room , no upgrade , nothing apart from iced water ....well ....thanks for that No this Hotel is not cheap , it is 5 star , top hotel , not even an apology ....the service charges are high ....no problem if it goes to the staff ....i doubt it does As for parking the car.. great service from a good group of Doormen, but the management changed the rules ....you now pay the Hotel ...at an increased price of course This once great Hotel with a great team , now feels if you are being overcharged and taken whenever they can .... neither myself or my company will be staying here for a while , shame as the staff are very good ....shame about the management
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM