The Westbury is situated in the heart of Mayfair, on the corner of Bond Street, and is a stone’s throw from London's cultural treasures and the city's best shopping. At only two blocks is the Oxford Circus Underground station, providing easy access to all points of of the city. The West End theatre district and Piccadilly Circus are at two and three blocks, respectively.
My first choice London Hotel, really well run.Comment of L. Michael , Jersey the 2017-02-01
My wife and I spent 11 days on holiday in London from 6-17th October. Being SPG platinum we were upgraded to a very comfortable junior suite. My special thanks to Fabio the fantastico, duty manager from Italy, who ensured that all our issues were taken care of. Overall the staff and quality of service were excellent. A special mention needs to be made for Sarah at the concierge and Matteo, Marco and Alexa/Alexis in room service. Hoping to stay again soon
"One of, if not the worst, "luxury" hotel I have ever stayed in."
Fortunately, it was only for one night. I had paid for an upgraded room, junior suite, and it turns out that all junior suites are at the back of the hotel, and mine overlooked the air conditioning system. For the price I paid it was a complete waste. The staff were condescending. If you are going because it is close to bond street, then you can probably afford a little more so you might as well stay at the Ritz or just a little off is Le Meridian, both of which are steps above this hotel. If you are a member of Starwood Preferred Guest, then avoid this place like the plague. They seem to like them even less.
"Understated quality "
Just off Bond Street the Westbury is ideally situated for west end shopping. Maybe not one of the highest profile hotels it has however and understated quality and has everything to offer the more obviously well known hotels have. A well stocked mini bar although complimentary water in the rooms would not go a miss. This would be especially useful after a night out on the town!! A little harsh therefore we have only rated as four stars but it's the little details at this level especially for the price point that gives a hotel a 5 star rating. Book your breakfast with your room as the stand alone price is rather high, even for Mayfair. Would definitely come back at some point.
"Well meaning but working on it ..."
I stayed as a Starwood Platinum Elite member for about a week and while I typically stay at the Le Meridian or Park Lane but figured this was worth a whirl. I was initially disappointed in the microscopic wash room in my first room offering but a discussion with management got me a begrudging upgrade to at least not hitting the loo door on the commode and the room was very nice-sized. The WiFi was my biggest beef. It literally took a staff member hours each day trying to troubleshoot and of course the business center was under construction so I was literally without business communication - an unrealistic expectation in a fine hotel. I had to walk a mile away to use a business center (and pay) so was really not pleased at all with how this was handled. The staff were really great at trying to call in the WiFi issues but results would have been nice as well but we never really got a good response. The breakfast was nice and I got into a groove with the wait staff and the food was great. All in all, the location made up for much of my ills but the growing pains were prominent. Pleased to see better reviews since.
"Excellent start to finish!"
The hotel maintains a good overall standard; and leads in some respects. Admirably located. Room service is good/fair. Amazing and friendly staff. Rooms a bit small. In room dinning was great. Looking forward to coming back
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM