WESTBURY MAYFAIR Luxe

London hotels are famous for being overpriced, this one is no exception. I would actually give it a 1 star ranking if you stay in any of the non signature rooms (the ones that have not been refurbished). In the signature rooms, the queen signature is so small you can hardly move around the bed. The king size is more acceptable but still very small, has no closer space at all to a point I basically leave shirts in my suitcase. The bathroom is the smallest I have seen in a 5 star and even 4 star hotel. Add to that a real stinginess, no free bottle of water, no free wifi and food and room service is 5 star prices when nothing is 5 star quality... so why stay here you ask' Well the location is very good but desperately looking for alternatives in the area.

They are renovating and the loud noise and drilling started every weekday at 9am. The staff were great But I am a Gold Starwood preferred guest, and I'm supposed to get an upgrade. They took me to my upgraded room and it was small and smelled of paint and plaster dust. I was shocked. By the end of my four night stay I had a slight bronchial wheeze. I hope theater was floating in air was plaster and not asbestos. I complain and all I got was insincere apologies. I told them I will never stay at this hotel again and that I am in London on average 4 times a year. More insincere Apologies and a we hope you will come back again. This hotel is in a great location but their renovation is all surface. They are putting lipstick on a pig. I shudder to think what my original room was like if the narrow upgrade is a step up When in London I usually stay at Sheraton park tower in Knightsbridge (one of the few hotels in London w great views. It's in a 70's/80's tower affectionately called the pineapple. The Sheraton Park Lane which is charming The Stafford also oozes charm Any of the Firmdale hotels are beautifully decorated and worth staying in (The Charlotte street, Ham Yards, Soho Hotel, Haymarket etc)

We have stayed at The Westbury several times mainly for the location and the comfortable rooms. In the past we have felt that the staff weren't particularly interested in us and have bemoaned the lack of free wi fi and tea making facilities in the room. Our most recent stay was a very pleasant experience. For the first time we were asked if we had stayed before and the result was a super upgrade to a junior suite. Excellent customer service. There was a change to the breakfast arrangement. Previously housed in an adjoining building, breakfast is now served in the Alyn Williams restaurant, a straightforward full English or a la carte, no grazing, less waste. The Polo Bar continues to have a buzz about it, good staff, great drinks menu. The wi fi is still expensive and £17.00 for room service tea and biscuits for two is hard to justify but all in all we thoroughly enjoyed our stay.

We stayed here for a friend's wedding nearby at Claridges. The location is excellent. Right on Bond Street and a stroll from Oxford St, Soho and Mayfair. The staff were also friendly and and helpful. My only glitches were the small room which looked a bit tired, the slow internet and the cold breakfast we received in our room. Usually we wouldn't have an issue with these small gripes but for a 5 star hotel costing over £300 (including breakfast) for a standard room I would expect a little more. However, we would recommend and would stay again, the overall quality was good.

We visited London for a friends special birthday and booked to stay here overnight. Our first impression was 'WOW'! Greeted by a very friendly and helpful concierge who took our bags and guided us to reception. Reception staff were polite, well presented and very helpful. Rooms were spacious, clean and comfy with a nice selection of drinks and snacks in the minibar. Our room was on the 3rd floor with a front facing view to the city. The Polo Bar on the ground floor was modern with a good selection of beverages. Staff were very friendly and offered table service. Overall, I'd recommend this hotel based on my experience and would most definitely return again.