of TripAdvisor Travelers recommend this hotel
"Another questionable 5 star rating"
This is the second Westin I have stayed in while traveling Italy with a 5 star rating and great trip advisor reviews that has me scratching my head. My room was not upgraded this time which is fine because the room we have is quite and spacious but that's the last positive thing I will have to say about the accommodations. The ac works here but the ceiling has black mold around it, excellent for your mold allergies! The moment you check in you will notice the reception counter is completely worn and in need of a renovation which is reflective of the room. The furnishings, wallpaper, carpet, stone in the bathroom... there are 16th century castles that are in better condition than my room! Bottled water is provided which is good, as are slippers (needed when carpet is this old design soiled). I am completely disappointed by our Westin experiences in Italy, I will never select a Westin outside the US (excellent for business travel) again.
"Beautiful Hotel but fading a bit"
The Excelsior Hotel is beautiful and grand. The service was outstanding from the front desk to the concierge to the housekeeping. The problem is that this huge property is about 5-10 years overdue for remodeling. The carpets are stained and the traditional decor of the rooms just seems dated whereas 25-30 years ago would have seemed elegant. The rooms are HUGE compared to most large city hotels. For example my room in the nearby Marriott for a recent stay was barely half the size. Roomy bathroom with a walk-in closet. The bathroom is entirely done in beautiful marble but the plumbing fixtures are badly dated. The lobby area is beautiful. The pool and workout area are nice but not particularly exceptional. My one trip to the restaurant was average-nothing special at breakfast. Overall I highly recommend this hotel for American business or family travelers. My only complaint about the need to remodel did not cause me to shift from a 5 star to a 4.
"Comfortable and Elegant"
I stayed in Room 206. Wonderful bed, nice bathroom. I did not interact with the staff much. Great location. I would love to come back. I used points to pay for the room, so I don't know about the cost versus value.
"Lovely staff beware of small 'deluxe' rooms"
Stayed here for 4 nights. Charming staff, great bar. Our room was 'deluxe' which, here, means bottom-of-the-line. Still very expensive. Breakfast in room was only okay... too much meat, not enough coffee and poached eggs overcooked. A few hiccups with service and the one-button 'call for service' system always made us wait. Phone answering machine system was on the blink (literally - our phone wouldn't stop blinking). Watch out for balconies on the 6th floor (rooms around 630) they face out over a rooftop restaurant at the grand hotel. In summer it will be loud and very, very not-private. Elegant setting and good (if placid) location.
"Primo location and mostly helpful staff"
If you are looking for a safe, upscale hotel with many of Rome's finest attractions at your finger tips, then you will want to stay at the Westin Excelsior Rome. You may have to dig deep in your pockets depending on the time of year because the prices can be steep, but it will be worth it. The many amazing restaurants in the area are icing on the cake. As for the service, don't even bother ringing the "Service Express" button on your phone as I am pretty sure no one is at the other end. Just walk downstairs to the lobby and speak with Paolo at the Conceirge desk, he will make sure you are well taken care of. He has been at this hotel for more than 20 years and never ever disappoints. Every time I stay here, he is helpful and knowledgeable with a calm willingness to answer questions and offer suggestions. One of the most perfect Conceirge I have had the pleasure of working with (and I've travelled the globe). Bravo Paolo!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM