"In the heart of Times Square"
This hotel is great for NYC. It would be a small room in other cities but worked here. You are in the middle of all of the action in Times Square. It has a Starbucks at the bottom that is helpful to start your day off. We didn’t eat here to avoid the many chain restaurants in the Sqaure.
If you're planning on staying in the Times Square area the Westin is a great choice. I've stayed at other hotels in the area and found the Westin to be the best when it comes to customer service and location. The staff is friendly and the rooms are clean and comfortable. Our room could have used a little freshening up but nothing major. The hotel has two entrances, the subway is across the street and there's a Starbucks in the building. When heading to the airport i strongly suggest taking the train.
Clean, modern decor, very good attention, good location, secured. Quick check In, early check in. Large rooms. Good image quatlity in the TV. Very good selection of channels. Hundreds of restaurants, bars souvenir stores just outside the hotel. Walking distance to Ttime Square and theatres. I stronghly recommend this hotel.
"Everything was perfect until we got home and had bogus charges on credit card!"
Beautiful hotel, wonderful, convenient location, exceptional cleaning staff. Everything looked brand new. Loved the lobby! We came by taxi and left by taxi; however, the hotel chose to add $76.94 to my credit card after we got home for daily parking which amounted to over $300! This is nothing but sloppy bookkeeping and it just put a damper on a wonderful vacation we had in New York. We are retired and have to keep to a strict budget when traveling so seeing that extra $300 on my credit card caused a lot of undue stress. It was eventually taken care of after I contacted my credit card company and they removed the bogus charges from my account and contacted Westin. A lot of unnecessary inconvenience. Credit card company even canceled my card so Westin couldn't add more charges! I have read other reviews where this has happened to others. How many people don't even review the details on their credit card statements and go ahead and pay fraudulent charges'
"Quick Trip, Great Westin Hotel"
Quick overnight trip and the Westin Times Square epitomizes the Westin expectations. Great room, bed, heavenly shower and nice view of the Empire State Building. You’re on the outskirts of Times Square and in NY, so expect to hear some street noise. Shoutout to Casey at the Front Desk. Super nice and helpful. Great customer service which set a fantastic first impression of the hotel.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM