of TripAdvisor Travelers recommend this hotel
"Good facilities, great concierge, underwhelming performance of telephone support"
Being dependent on an accessible room to attend a conference, I had to make a reservation by email and phone: my stay was split over three reservations to benefit from the special conference rates. I was promised confirmation that I would have an accessible room for the complete stay, but that confirmation never materialized despite repeat requests by email and phone. The conference facilities were good, the room was okay (great bed), the breakfast was fine, but the support of the concierge Cynthia Gianuca was a pleasant surprise. Coming home I realized I had left my home keys in the room: again, phone support was poor, but Cynthia Gianuca stepped in and made sure that my keys were returned by courier shortly.
"Amazing hotel and service"
I stayed at the Westin with my family for a conference. The moment we stepped out of the car we were greeted and helped with our luggage. Upon checking in, Alex (the hotel manager) welcomed us with a big smile. He was very accommodating as we were traveling with my 18 month old son. He made sure we were sent a crib and had a room large enough to be comfortable in. Also, he made sure that we knew that if we needed anything he and his team would be there to help. Overall, the hotel staff were super friendly and welcoming, and everything was done to perfection. We also want to make special mention of Emebet and the rest of the restaurant staff in the hotel who made sure we had plenty of fresh Milk for our toddler during our stay. The service was beyond our expectations. We would definitely stay at the Westin DC again.
"Attended a conference- didn't stay"
Spent a day here for a conference. I wanted to write a review because the staff was very nice and facilities very clean. Location is awesome in the heart of DC but check distances if you plan to walk anywhere specific. City can feel bigger than it looks on a map. I can't review based on room but I had a Very comfortable day here and catered food was good.
"Trip to Washington DC November 7 -10, for Vietnam Veterans Memorial Anniversary"
We booked accommodations at this hotel for our trip to Washington. It was chosen because of its central location in the city, which would allow us to visit key attractions easily. Our room was ready for us when we arrived a bit early. Because we were first time visitors to the hotel, and because I was a veteran, we were treated very well. We were located on the sixth floor, away from the noise, and with a view of Thomas Circle. Our beds were comfortable, the room was spotless, and wireless was no charge. The staff was very helpful and responsive to our needs. The hotel's restaurant, the Fringetree Bar & Restaurant, was delightful for lunch, with a variety of flatbreads, salads and sandwiches. The breakfast on the mezzanine each day was very good, with an omelet station, fresh baked goods, fresh fruit, and a wide choice of beverages. The hotel general manager was extremely helpful with our daily travel needs, and the concierge team, professional and friendly, also assisted us. The hotel business center was always available to us, as was the fitness center. We left on November 10, sad to leave such a nice, first class hotel.
"Even Better Breakfast"
I know I positively reviewed this hotel recently, but wanted to bring to your attention that the breakfast is greatly improved. On the Mezzanine level, it now has lots of healthy options and has an omelette bar. Yum! Already was in a pleasant, open air, high ceilings, great lighting, white tablecloth type space, with free newspapers, so its a real attraction for me. The waitress, Alem, was especially attentive and friendly. For Platinum SPG members, the breakfast for 1 or 2 people, is free.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM