WESTMINSTER HOTEL & SPA

Stayed here many times . The refurbishment is great . Service as usual excellent. Booking was not easy . Can not fault the bar staff. We will be back very soon .one point the forms need air con . Great wine list

We only stayed one night as we were making our way back to Calais. The hotel in some ways is like stepping back in time, good service and traditional public areas. It was interesting that the manager is very visible, which I always think is a good sign. Our room was comfortable, although it did not have air conditioning which would have been very helpful on such a warm night. We used the spa facilities and they were more than adequate. There is nice terrace to the front of the hotel for afternoon drinks. Overall this is good place which is well located in the town. We did not eat there other than breakfast as there are so many choices in the town centre.

Stayed one night on our way home from our daughter's wedding Lots of road works outside but still a very impressive hotel Room was bright and fresh with everything you could ask for. Only thing lacking for me was cups I'd of thought in a hotel like this paper cups for tea or coffee would not be seen 😱

It cost me just over £300 for one night and I have seldom felt so ripped off. At that price I expect everything to be excellent but that is not the case. The wifi was a complete pain with stupid passwords and logging out, my room faced the road and was noisy and the concierge was rubbish- had to park my own car and bags were not later put in our room. Generally a slack operation worth maybe £125 a night NOT £300.

Is it really too much to ask in this day and age for accessible wifi in an expensive hotel' A barely accessible network, 3 complex passwords, logs you out at any available opportunity. What's wrong with free WiFi, password: Westminster, that doesn't drop out all the time' There is no air con throughout the hotel apparently & it was very hot. It didn't bother me for one night but would have done for longer. When we pulled up in the car at the front of the hotel on arrival and were asked to drive around the back to park. There was no offer to take our bags from there resulting in the need for us to take a lift back up to reception with the bags. Room not ready for 15 minutes so we went out for 90 minutes and had lunch leaving said bags in reception. When we got back we were given keys to the room and when we arrived at the room they hadn't bothered to put our bags in there. We had to go back to reception and chase them up. Not good. The pool is indoor and is average. The room was a nice size but was noisy - from outside and in, with impact noise thudding from the room above - unnecessary given the ceilings are so high so could be soundproofed. Overall a thoroughly disappointing hotel for one outwardly so charming....