AC HOTEL CIUDAD DE SEVILLA BY MARRIOTT

Beware of this horrible hotel.... After the merger of Marriott and Starwood I started to explore the Marriott properties as I was a platinum member of SPG for several years now. I found nice hotels in Germany, the Czech Republic, Dublin and elsewhere... Brands like Marriott, Courtyard, Renaissance etc. But nothing like this - I don't understand why this is branded as AC Marriott - should be something like AC hostel. When I wanted to check in the reception person yelled rudely that the hotel was booked out. Then she phoned and talked with some other person. Finally after five minutes she asked me why I was still there - just wanted to check in. After I had explained that I reserved my room online and even checked in using the app she finally gave me the key and told me where I could find the room. Nothing more. No breakfast, Marriott recognition not even something like "have a nice day". As I booked a special rate with a guided night tour through Sevilla I asked when this would be - but she didn't even know that they had such offers. After I had convinced her she told me I had to wait for another woman. This other woman came and both of them phoned long time. Finally she told me that I should have emailed them before when I wanted to have that tour - and they would not know when the guide had time. She would write an email but it would probably be today in the evening. I went to the room and wanted to use the wifi - but they didn't provide me with a key despite being a platinum marriott member. And neither I got welcome points or an amenity. In the room there is no electric kettle to cook a tea, no place to store the soap. The bathroom is planned from somebody who never used a bathroom before. When you shower the floor is wet and you almost could swim on the floor. Furthermore the bed is not really stable but somewhat creepy and there is no document where it says when you get breakfast or where to find the pool. So I went out again and looked for the pool... It is really neat - maybe three people can be in it at once - and it is in the sun - so it's really hot there. When I wanted to get back into my room, the keys didn't work. Back at the reception, both women were on phone a long time. The first one then went away and the other one asked me why I was there. Oh it was because my room keys didn't work. She didn't believe me - told me this would never happen and we had to wait for the other one again. She encoded the keys and I could get back into my room. After several hours waiting for the email I finally called Marriott customer service in the USA and they somehow reached the hotel. The night tour will now be tomorrow at 12 pm - midday. I even was provided a wifi password... But still no recognition of Marriott status whatsoever. After a long day I came back - was rather dirsty as we had over 40 degrees Celsius that is over 100 Fahrenheit. But the hotel only has two mini bottles of water in the mini bar and to room service was suspended already. So I had to go out again for a supermarket. When I came back, my room keys didn't work again... And the guy at the reception told me this would never happen only if I did something wrong. Maybe it was just wrong to choose an AC hotel... And I learn from this: never again AC hotels - and Marriott is worse than Starwood - they don't have such poor properties with unfriendly personnel like here.

This hotel, now managed by Marriott, is very nice and can be affordable. The rooms are clean, well-kept and spacious, by European standards. Beds are inviting, and you will sleep comfortable. There are things to watch out for, and here is my list: 1. Front desk customer service needs major improvements. Personnel is too focused on computer screens more so then they are in the guests' needs. Checking-in for me was a 30 minute process because I requested a room in a higher floor. That to me is not acceptable, but I did come in little earlier, so front desk lady had to "see" if there was availability, (so I'm giving it the benefit of the doubt. But definitely my impression is that guests come second to their "other" duties. 2. If you rent a car, they do have a garage. But to enter the garage which is around the corner and underground, you have to get out of your car if you're alone and press a button on the other side of the garage door (the passenger side) to request to get in. The door bell should be moved to the driver's side. To me it's an obvious and easy fix-up. 3. The hotel is not the center of Seville, so to get to "La Catedral" or "Real de Alcacer" you have to either drive there, or take a taxi or public transportation. Having said that, the drive is less than 5 minutes away... I recommend the hotel with some reservations. If the front desk people would only be more attentive to their guests, the experience would have been much better. If I were to grade the front desk service I'd say B-. So they have a lot of room for improvement.

Seville is one of the best destinations in Spain. This hotel is one of the worst destinations in Spain. I was here with my family for 3 days and then another 3 days hosting a meeting. I'll start with the accommodations...mold, very uncomfortable beds, water stains in the ceiling, very dated and safes that don't work. Meetings...terrible meeting coordination up front, no polycom or phone connection decent for WebEx, dark meeting rooms in the basement and constantly messing up reservations (as in, having to set up tables and organize a meeting room myself because the hotel had screwed up everything). I could tolerate some of this if the staff of the hotel was even reasonably nice. The service in this hotel is an absolute abomination. 6 days in this hotel and every day I was amazed at how bad the service was at the front desk and in the restaurant. If you don't want to take my word for it, I had 18 other people staying here that all had the same experience. Seville is a must see destination but find another hotel!

Highly recommend for a stay inSeville with good value. Stayed at this property this week and had a great time of it. Rooms and interior a little dated but well kept. Right outside the city center (10 min drive) which was fine since we had a car and they had secure parking (standard rates at 20/euro a night but More on that later). Breakfast was great. Lots of options, fresh spread, open until 11am for us late sleepers! Only issue was AC died in our room overnight and made for difficult sleep. In fairness we never complained (it was after midnight when we noticed) and manager waived our parking and gave a discount for the trouble. Be sure to check as Seville is hot in the summer!

Lovely historic building. Walk to center of town was about 30 minutes but is also on a bus route. Traditional Breakfast around the corner was convenient, if preferred, rather than the buffet breakfast at the hotel. Sometimes just a coffee with toast is enough as opposed to only a buffet breakfast option.