of TripAdvisor Travelers recommend this hotel
"Another great stay at AC Palacio Santa Paula"
This is the second time I stay at this hotel, the first one being several years ago, and I am please to stay that it still excellent. Our room in the older part of the hotel was really nice although it could've used a bit more natural light as the window was overseeing the internal courtyard. It was however very comfortable, well appointed and quiet. The hotel itself is beautiful with many well appointed areas. The main courtyard where the bar and outdoor restaurant terrace is stunning! Service was excellent throughout our stay and throughout the hotel. Monica the sommelier at the bar and restaurant was both friendly and helpful as we opted for a quiet afternoon drinking wine and reading in the courtyard. I will definitely be back next time I am in Granada.
"Extremely disappointed- do not stay here just visit"
I was very disappointed with the service and room. This is not a five stars hotel. The hotel lobby and patio are beautiful. This is just an amazing old palace. That does not make this place a five stars hotel. Service is not at all at the expected level for a five stars hotel. Some of the staff is really extremely doing its best but unfortunately it is only a few. At reception, the reception manager was not up to what you would expect: Very unperfectly dressed, speaking mouth full, offering me to leave if I was not please with poor service. Room was far from neat. Not clean, there was dust everywhere and paint was crackled over the room due to humidity apparently. The same humidity leading to a bad smell. I have asked to be called by the manager. She never called me. I have spent a two weeks in Spain in 5 stars and I have had very good experience. In this hotel, the building is used as the marketing advantage. I would recommend you go and visit this hotel and even have a drink but why staying here' There is no point. Clearly I would not recommend this hotel to anyone even being gold member @marriott has not made service better for us. Very expensive and most disappointing stay for me, in Spain, over two weeks across Andalusia.
Lovely hotel with excellent staff. We had been driving all day and were a little tired. we pulled up to the hotel and before we could stop the car, the luggage was out of the boot and the concierge was saying he would park the car for us. By the time we had checked in, the luggage was in our room. slick service, and really felt like they wanted to help us. The check in girl was very helpful about where to go, what to see and how long it would take us to get to the Alhambra. Our room was spacious, very clean, and quiet, despite the fact that it overlooked the main street. windows were double glazed with shutters and curtains. it was a gorgeous room. Breakfast in the morning was in the courtyard, very stylish and we had a delicious Spanish breakfast. I couldn't fault this hotel.
"Fabulous hotel in perfect location"
The AC Palacio de Santa Paula is in an old monastery in the heart of Grenada city center and walking distance to the cathedral, the Albacin, shopping and dining areas and other sites. My room was a nice size with a view over the cathedral. The restaurant has a lovely patio and great breakfast buffet. I highly recommend this hotel.
"Most amazing historical building "
I'll be honest, not the best of 5 star hotels I have stayed in, the rooms, sevice and food are decent, not outstanding, but where it misses out on luxury hotel elements, it makes up in the history and beauty of the building. The most beautiful courtyard and terraces, one could sit there for hours and just imagine how the building may have felt centuries ago. The location is superb with the old area in close walking distance, plenty of restaurants and historical places. A walk to cathedral close by at night is a must with street musicians making the most of the acoustics in the middle of the mesmerising buildings. I will definitely stay here again and perhaps try the premium rooms next time.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM