of TripAdvisor Travelers recommend this hotel
"Nice location quiet confortable Hotel"
We stayed here two days early June. Very convenient location walking distance to Cathedral and shoppings & restaurants. Amazing interior courtyard where we had breakfast and dinner with great friendly service. Our room was very clean and nicely equipped with Nespresso coffee machine, convenient bathroom and comfortable bed. Not much natural light in our room because of the small window overlooking the main street, but it was still very quiet. You should try to book rooms overlooking the interior courtyard. Expensive breakfast and valet parking.
"Beautiful hotel, but some challenges/flaws"
The hotel is beautiful. Just sit out on one of the courtyards, and enjoy where you are. The main courtyard still has tombs from the former residents; the oldest headstone I saw was from the 17th century! It's fairly centrally located; many shops and restaurants are nearby, and it's a quick 10-15-minute cab ride to the Alhambra (or the bus picks up just a couple of blocks away, and the folks at the desk are knowledgable (and speak English well, if that's a concern for you). I do wish the hotel had more information posted about its history, and/or the history/authenticity/origin of the many fixtures and art pieces around; the website description isn't super informative, but that's just my curiosity. Some challenge/flaws, from our experience (which may not be yours, of course!): Getting there (via car): first, DO NOT TRUST GOOGLE. Use Google to get nearby, but follow the frequent signs once you are close. The problem is that the hotel is on an odd street that has three lanes, and only the center one allows cars; the other two are reserved for buses/taxis. Following the signs will still require that you drive in the taxi lane, but only for a ~block or so, and you're at least on the correct side of the street to pull in front. Not knowing this, we ended up quite lost. Privacy: the bathroom door is of the style we encountered a couple of times in Spain, which was a tempered glass that does not actually extend all the way to the floor or doorframe, making it fairly awkward; the bathroom might as well not have a door at all. Further, the main door to the room *also* did not extend all the way to the frame! This meant that, while the walls seemed to muffle noise quite well (we were facing the street and afraid the noise might be a bother, but we couldn't hear anything!), the door let in significant ambient hallway noise, to the point of being disruptive. Shower: the shower "door" is a similar swinging plate of tempered glass, and it does not stay in place if you so much as bump it, and it does nothing to keep the water in, which made showering in an otherwise lovely bathroom incredibly annoying (and messy). Seating/desk: there is no desk! And only one chair. It makes sitting in the room a bit awkard. I think it's just space limitations, but it was unhelpful, especially if you are in need of a surface to work on. Breakfast debacle (tl; dr: misunderstanding about cost of breakfast, hotel handled it badly, from my POV): We were told at check-in that breakfast was included in our reservation, and so we ate the standard continental breakfast both mornings. It was a typical cold breakfast (pastries, bread, toaster, fruit, yogurt, no hot food). We checked in with the attendant on both days, nothing further was said, but, as we finished on the second day -- and the second day only -- we were given a check for our breakfast, to the tune of 20euros each (for just that second day)! We were surprised, and spoke to the front desk. Apparently there was some miscommunication, and we didn't have free breakfast. Okay, fine, why didn't anyone say anything when we checked in at breakfast, or give us a check on the first day' No one had an answer, but they were refusing to even entertain taking one or both days off of our bill, or acknowledge that we might have been told something in error. In fact, they brought out one, and then another manager to insist that we were wrong, and just trying to get out of paying for a service, and that we were stupid for not assuming we had to pay, being unreasonable, etc. etc. Overall, it was incredibly insulting and humiliating, being berated by managers who seemed to take personal offense to any insinuation that one of their employees communicated something in error. Only after the berating, and after we were visibly upset and humiliated, did the general manager finally say something along the lines of "willing to come to an agreement" that the idea of us paying for one day, but not the second (i.e. 40euro instead of 80euro). It's a shame, because I do think the hotel is overall a good place, but that experience left enough of a bad taste in my mouth that I'd be hesitant to recommend it. I certainly recommend that you find breakfast elsewhere, unless you are certain it comes with your reservation!
I booked this hotel for a two night stay just from being a Marriott property. My wife was unsure but the moment we walked into the lobby she had a big smile and she said I chose a winner. Then we were upgraded to room 226 in the old part of the hotel and she loved everything including the private balcony. We loved the way we were treated, the breakfast setting, being on the Gran Via, and so on. Can't wait to return. Last comment from her was we should have stayed longer!
"Amazing hotel and great location"
We stayed in the older part of the hotel in a suite and it was a great experience. The surroundings are beautifull in the hotel with little corners and fountains everywhere. We were lucky enough that we had an ensuite patio where we spend the siesta time an unexpected extra in the summer where temperatures are over 40 degrees. Service is excellent and this is the first hotel I stayed in where there is a wonderfull scent everywhere, it starts when you enter the entrance. You can have breakfast or dinner outside in the courtyard, try the dinner experiene, is worth the investment. Would absolutely recommend this hotel to friends.
"Peaceful hotel close to shopping, restaurants, sightseeing"
This hotel is in a historic building. It features a large indoor courtyard along with a more private, smaller courtyard. Our rooms were off of the small plaza. They were first floor rooms and were basically windowless (one had windows into small courtyard and the other was on an alley) We spent little time in the rooms so the lack of windows wasn't an issue. I'm sure the other rooms are brighter. The rooms were well appointed and modern with good bathrooms and bedrooms. The front desk staff is very polite and helpful. Overall, the hotel is quiet and relaxing after a long day of sightseeing and shopping.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM