BARCELO ILLETAS ALBATROS - ADULTS ONLY Luxe

We are lucky enough to have been to Mallorca many times as our friend has a wonderful villa there, the Island is beautiful and touring around the small unique coves is a must. The reason we stayed in this particular hotel was because we were attending a stunning wedding (not in the hotel - about a 40 minute drive away) but the bride and groom chose this hotel to host their guests as it was an easy drive to Puerto Portals and Port Andratx - places we visit frequently during our time in Mallorca. Unfortunately I don't think that I would stay in this hotel again or recommend it, as a whole the hotel was nice enough...clean and modern however majority of the staff basically acted as though you were an inconvenience. The breakfast buffet and inside bar staff seemed to be OK for service...however every time I asked for advice or for something to be done at the front desk they would literally act so rude making me feel stupid and like how dare I ask that of them. At the pool (which was very small) the staff basically rolled their eyes and sighed at you every time you ordered a drink, food or asked for a menu - it was so embarrassing and became a bit of a joke amongst the group. We were a large group and brought a lot of custom and there were also other large groups there too that expected the same professionalism and good service that we wanted - unfortunately this is something no one received. I get that the pool area was busy but if that's the case put more staff on shift...especially at peak times during the summer.

Visited in Early June with friends. Rooms were good and overall the hotel was clean and in good repair. The service was poor. Non existent at breakfast. A bit of a chore working coffee machines which often broke. Would have been nice to have coffee/ tea served at the table. The pool area is nice but the best views of the ocean are taken up with daybeds which cost 80 euros for one for the day- seriously! Not one was used by anyone the entire stay. The pool area was seriously understaffed- we felt sorry for the 2 girls there by themselves. The food was good however and staff were friendly. If the staff ratio to customer were increased and crazy pool charges were dropped I would stay again as the location is very handy for Palma.

We booked this having stayed at Barcelo before and we loved Calleta de Fuste so thought yep we will treat ourselves. Ours was 1000 for one week B and B and our daughters 1100. We talked her into it oh my god what poor quality. NO air con. We. Asked them to look at immediately and told ok but there was none. We got moved due to noise to top floor and just no air con at all. The excuse it is a eco friendly hotel but with temps at 38outside still nothing. We asked management if they could please come and experience the stifling conditions on night 5 and they refused. We walked past one room and the beautiful blast from under the door was amazing so it was working in some rooms. Sheets not changed all week. We asked and got them changed on day 5. Daughters bottom sheet only all Week. Towels so grey I would not use on my little dog. We pulled out the foot stool to sit on and there was all dust and long hair yuk. The next day it was just pushed back. No storage just one wardrobe no drawers at all. One afternoon having put the towels on the floor, we returned at 3 and still ther. We had to pick off of the floor to use again. I wash towels daily at home and would not expect this. Lilos not allowed but staff were helping two ladies blow up and they were in the pool all week. Steam room so mouldy we could not us as one asthmatic and worried about spores.i contacted Barcelo and frankly said this was not worth the money. I would never stay in hotel with no air con. They are simply not interested even as three times guests. We umed and ared about this cost and wished we had not. Our kids work in care and saved hard for this and we all work damn hard. It was the air con that totally ruined this but also the after care which clearly does not value customers. I know the air con was not working as we left at 0600 and the same morning when my daughter returned from breakfast it was working in her room lovely. The only other thing to beware of is that this is the noisiest hotel for room to room we have stayed in ranging from 3 star in Egypt to 5 star in London. The reply from Barcelo was they are not dealing with it as we did not bring up at the time but we did. One other small point someone mugged outside hotel and we actually helped catch them. If at back balconies very very noisy car park and luxury sunbeds FROM 80 euros per day. Never go back to Barcelo again

After a superb stay at his hotel last June, we looked forward to go back this year. It was a long big disappointment. The most of the staff was new and was not on the same friendly way as last year. When we talk to other guest that also had been there for years we all agree this is not what we came back. Lucky they have this great Guest Experience Manager that did his very best to help out.

Go for sea view, high room, great... Swim in the sea...eat outside...get up early look at the view..take an early swim before breakfast..Take a mask and snorkel...Drink beer and relax...or drink prosecco and relax