of TripAdvisor Travelers recommend this hotel
"Beautiful Hotel, Excellent Location. Bring Your Wallet"
This hotel could not be in a more perfect location - on the water, on the mall area, close to everything you want to see and experience, a short walk from the restaurants of the north end. The service was what I expected for a Marriott - not outstanding, not bad - just a little above average. Knowledge of the area was excellent. Restaurant selections by the concierge were excellent. But this hotel is exceptionally over priced. I would not stay here unless it was for business - there are excellent, more quaint hotels nearby which are much cheaper.
"Did not meet the expectations of a Marriott hotel"
I made reservations at this hotel because this was the location of a conference I was attending during the week of Halloween. The outside of the building and the lobby area looked pretty good, but it was a total letdown when we walked into our room as it did not have a modern look at all. It almost had a retro 1970s feel to it (almost like a Motel 6 camouflaged by a nice red brick building). I am a La Quinta returns member and a Hilton Honors member who mainly stays in hotels in the Chicago area, and the quality of the room at this hotel wasn't even half as good as the ones I stayed at in Chicago. I expected much more from a Marriott hotel. We were also disappointed when we walked into the main restaurant of the hotel called Waterline and no one initially came to greet us and help us to our table. The restaurant employees just walked around, some looking at us with a stone face, and completely ignored us. I also must say that a few of the front desk receptionists, especially the ones working in the morning, did not sound very cordial on the phone. One didn't even apologize when I told them that my breakfast was late for the specified time that I had requested for delivery to my room. And one person working at the concierge sounded unenthusiastic when helping me with restaurant recommendations. And to top it off, we had a bad experience at checkout when we had a long delay to have our car delivered to us from our valet since the machines taking our electronic valet cards were malfunctioned. Taking all of these experiences and observations into consideration, the cost of staying here was way too high. With all this being said, there were a number of bellhops who were very helpful and nice. The cleaning ladies were exceptionally friendly, polite and smiled all the time, and I think the entire hotel staff has a lot to learn from their attitude. And the hotel is in a great location as it is right next to the New England Aquarium, Quincy Market, and happens to be the starting point for several city tour buses and boat tours. If it weren't for all of these, my overall rating would've been a 1 instead of a 2. Overall, if it weren't for the conference being there and for the location that the hotel is situated in, I definitely would have stayed at another hotel. But as far as I'm concerned, I would have rather stayed in the Overlook Hotel (aka "The Shining" hotel) rather than this oudated embarassment of a hotel.
We stayed at the Boston Marriott Longwharf for 4 nights this past weekend - a mix of business and pleasure. I chose the hotel for the location- having been to Boston before. The location really is fantastic and can't be beat. The price is outrageous - with a corp discount still almost $400/night. I don't mind paying the price if the service matches but in this case it did not. As a Gold Elite member we were treated poorly upon check in- rude behavior and when I asked if there were any upgrades available I was told, "no your room is your room". The Platinum Elite member I was traveling with was given the same answer. Concierge level breakfast was disappointing - watery powdered eggs and the tables not cleaned off in between diners. The doormen were wonderful and very helpful. Overall though having stayed at hundreds of Marriott's this one didn't live up to the level of service I have come to expect. As a gold elite member I understand that upgrades often won't be available but customer service training is warranted so that the check in staff at least check to see if there are any options and if not, politely let you know.
"Great hotel location!"
We stayed at this hotel for three nights while visiting Boston. We took the train to Boston and it was a 5 minute taxi ride or 15 minute walk to the hotel. We jumped on a trolley to get a view of the historical sights. We were able to walk to many sites from the hotel. Large, clean rooms. Very nice, large fitness room. We enjoyed our stay.
"Perfect place for a wedding"
My Cousin got married here last weekend. The venue was simple, but beautiful. It was SO convenient to be able to attend the wedding, attend the reception and go to bed in the same place! Also, the rooms reflected the wedding. Clean, classy and with very attentive staff for anything we asked for. VERY comfortable beds. I even slept through my Dad's snoring! It's a bit pricey, but what isn't in Boston'' I would definitely recommend.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 12:00 PM