of TripAdvisor Travelers recommend this hotel
Francisco assisted me on the phone before I arrived in Boston. He gave us a courtesy late checkout due to our pickup was for an evening time. Upon arrival, the staff was very pleasant and welcoming. This hotel is located on he water and is in walking distance to many historic sites and shopping. There is a hop on and off trolley station right around from the hotel and Faneuil is in waking distance too. The room had a great view and room service is delish! The staff delivers amazing service too.
Public areas are big and loud. We were slowly offered our choice of several rooms at 10 pm after a long day of travel. Our room was generic Marriott. The shower curtain did not quite fit the length of the curved shower rod. Breakfast service was so slow and so expensive. This hotel is located at the least travel time between the North and South Stations of Amtrak at an in-town Marriott price,
"Location was great, staff were ok minus"
Last week, I spent a few nights at this hotel. The location was right on the water, right in the middle of the downtown action. I was there for a conference and the food was amazing. When I arrived, they allowed me to check in a little early which I appreciated. I requested a king bed when I made my reservations several weeks before. The front desk employee said that they couldn't accommodate my request and I was given a 2 double bed room with a underwhelming view. I asked to upgrade and that wasn't available either. The employee really seemed not to care much and didn't communicate or behave like you would expect at an expensive hotel. The entrance escalators were under construction, so for the days that I was there, you needed to either take the stairs or use a small bellhop elevator. It was a little clunky. When I checked out, I let them know that I took a $4.00 water from my room so they could charge me for it now, and I wouldn't need a bill reprint to turn in for business. She assured me that I wouldn't be charged twice for the water. Sure enough, in the end I was charged twice. It's not the $4.00 water, it's more the inattention to detail. There were a few other inattention to detail incidences that were annoying and avoidable. Because the hotel was so expensive and rated high, I expected a better experience than I had. Advise to management: No matter how nice your hotel is, and what great location you have, your staff can make or break it for your guests.
"Great location on the waterfront"
Nice stay for business while in Boston. Great location, beautiful lobby, super helpful business desk personnel, but the rooms need some updating. I believe they are in the process of renovating the rooms - will be a 5-star property after that is completed. Only drawback is the price, but then again, it is in a great location right on the Harbor. Starbucks in the downstairs lobby is a great bonus! We prefer the Marriott a few blocks away - the Custom House - if you have kiddos with you. Would stay here again if the price was right.
Comfortable is what I'm looking for at the end of the day...good bed, lovely view of the city, a reading chair and lamp....no mini fridge and odd bathroom doors that didn't close right are small negatives. Great staff throughout the hotel. The hotel, itself, couldn't be in a better location!...on the harbor front, across from Faneuil Hall...so much to do!
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 12:00 PM