"Wonder Experience with our staycation"
I brought my family on a staycation to Capella Singapore during the Sep holidays. As my wife and I have been too busy to bring our children (2 boys and a girl) on a holidays overseas, we thought it would be a good idea to stay in Sentosa for a few days to relax and spend some time with the kids. And we are so glad that we chose Capella to do so. From the moment we arrived at the hotel, we were greeted by our friend PA who introduced herself and brought us to the front desk to check in. Check in was a breeze and before the kids could sit down and get comfortable in the waiting area, we were already done with check in and our PA then told us to be comfortable as she helped us to arrange for a buggy to bring us to our villa. The buggy arrived not long after and the children were waiting in anticipation to get to the villa as they had been looking forward to enjoying the room and we were glad that we chose to stay in 2 bedroom viila. When we got there, we were pleasantly surprised to see that there was ample space for the 5 of us to sleep in comfortably yet cosy enough to be able to hang around in the living area to spend some quality family time. If we were to stay in a normal hotel, we would have to take 3 rooms to sleep in comfort or squeeze into 2 rooms. Also, hanging out as a family would be a problem. What we were even more pleasantly surprised by was the little tepee that the hotel had set up for our daughter (she is 7) and it became her little hangout during our stay. The hotel had also prepared cookies for the children with their names written on the plates. The hotel's attention to these little details had definitely set the mood for the rest of our stay. During the first evening, we thought that we would just stay in the hotel to have our dinner so we went to Knolls and I must say that it was a good decision because the atmosphere was serene yet casual. The staff was really attentive and the food was served really quickly which was great because the children were really hungry from all that playing in the plunge pool. Quality of the food was really good too. And when we got back to the villa, housekeeping had already turned down the rooms for the evening and there was even a night cap of popcorn and ice chocolate for the children. For the next 3 days, the children definitely had lots of fun playing in the plunge pool in our villa or at the main pool area while my wife and I could relax yet still keep an eye on the children. Even though we could only manage a short break and had to stay in Singapore, we were happy that we decided to stay at Capella because the attention to detail that the hotel offered whilst giving us our personal space, allowed us to spend some quality time in our home away from home. Our thanks to the people at the hotel for making our stay so enjoyable.
"Outstanding Facilities and Service"
As a family of four with sons aged 8 and 10 we have enjoyed 4 nights at Capella Resort. We loved the mix of colonial and modern design. The staff went out of their way to make our stay comfortable and we felt very spoilt the whole time! The activities that we did included cocktail making and a cooking class. The staff, Alessandro and Marcus were very well skilled and friendly. Jessie in Cassia was just lovely to the two boys as was Verik by the pool. The Knolls restaurant was exceptional in ambience and delicious food, with great offers and menu available. Sentosa was good with many activities for the boys but it was Capella that made our stay wonderful!! Thank you to all the staff in Knolls including the chefs and lovely waitress Meni.
Attending solemnization of friends at the most beautiful hotel in spore.Upon entering hotel lobby, i was greeted by Saifu and showing me the way to go ballroom. Its a bit a way to walk but what a surprising me he given my kiddos a peacock toys and walking with me along the way to ballroom. Ballroom was outstanding,spacious and looked grands. Staff at ballroom was friendly and helpful. 1 day i will definitely come back to stay at one of the villa. Thank you saifu to make my kiddos happy.
"Low-key luxury "
This was our first time at Capella. It won't be our last. A beautiful colonial main building that was once the British Royal Artillery Officers Club, around which swoops a contemporary hotel designed by Sir Norman Foster. World-class food and tremendous service. The staff achieve the perfect combination of professionalism and friendliness. The number of people who went way above and beyond expectations to make our stay perfect are too numerous to mention individually. We stayed in a one-bedroom garden villa that provides the ultimate in peace and tranquility. Expensive but worth it.
"Starting to show hotel's a bit tired"
Heard so much about Capella and when i finally arrived, i was with high expectation for this luxury hotel. After my stay however, I do not think i would recommend my friends to stay in this hotel with the price it's asking. The room is spacious, the view is great looking out to the South China Sea ( with cargo ships) but it is not stunning, when compared to other resorts in Asia. The furniture inside the room seemed to be a bit tired, and may need better maintenance. The faucet is hot handy at all, the carpet is quite old and dirty, the chair is not so comfy. Neither any of these are major issues but when many little things add up, it can ruin your most perfect stay. And then it's the service. Upon arrival,my friends and i checked in and since my friend's villa wasn't ready yet so i headed up to my room first while she waits. After a while, i heard a door bell, and at the door the guys at the door was with my friends' luggage. i told the guy that it was not mine and it belonged to another guest. I told him it was intended for Ms. X who just checked in, you can send it to her room. Then the strangest thing happened. He asked if i know her room number and i said i dont. (in fact i didnt even know if she got her room or not). After that, though i refused several times, he insisted that i make a call to the front desk and ask which room she was in. For a true luxury hotel, i would not imagine that anyone would insist, troubling its clients, to rectify a mistake you make. It's just very strange to me.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM