We stayed in many hotels in Singapore including Naumi and Marina Bay Sands, but we saved the best for last! Capella has been fantastic since we arrived! Every aspect has been superb. Zaibin, the housekeeping assistant manager, has been particularly helpful - nothing was a trouble for him. The attention to detail across the hotel was exemplary, from complimentarily water and lotion whilst sunbathing to a fully stocked mini bar. This is a place where you can relax and unwind in a true tropical paradise.
"Disappointed - could have been a top class experience!"
Stayed at their service apartment on last week for a 2 night stay. The property is impressive, set in lush and beautiful surroundings. Being a Singaporean based overseas for a long time, I had forgotten how nice and tropical a holiday in Singapore can be. In the mornings, you can hear birds chirping and smell the sea breeze. However, I was quite disappointed in the hotel's service standard as well as some of the hardware of the hotel. For starters, my colleagues and I shared a 3 bedroom service apartment. I took the twin bedded room, as I wasn't picky with king size beds. I also recognize that as a 3 bedroom apartment, my room was built as the children's room. That said, the hotel also should recognize that if there are guests who are clearly sharing the apartment instead of taking separate hotel rooms, the hotel should know how to "equip" extra amenities so that the guests are not inconvenienced. For example: 1) There is no phones in the 3rd bedroom, to call the buggy or room service. So if in the middle of the night, and if one feels sick and needs help, one have to walk out to the living room to use the phone 2) In a multi-racial society like Singapore, I was surprised that there wasn't a individual hose/bidet facility in their toilets 3) My bedroom didn't have a remote control for the air-con and didn't realise that it was in other bedrooms except mine. Had to hide under the covers as the air con was too cold 4) There was no magnifying mirror in my bathroom, only in the master bathroom These are the little things that the hotel could easily/should equip if the apartments are sold to "non-family" stays. Service I feel on the whole could be more refined/better: A) I once rang the operator/reception 5 times (for 5 mins) and no one picked up the phone in the morning. Rather unacceptable if you ask me B) Being a 5 or 6 star property, the hotel should at least have a couple of cars for airport transfers/guest rental. Apparently they don't, so claims the doorman on duty on 9 Nov 2017 C) Breakfast set up should include table/dessert spoons or at least have them available at the buffet counter, when you are serving nasi lemak as an item. Or shall guests eat nasi lemak with a fork and knife' D) Guests should not have to overhear management scolding staff. In fact this is wrong on all fronts - from guest experience standpoint as well as human resource management. On 11 November around 10am, whilst waiting for the shuttle bus, I overhead a guest service manager (Diana') berating the duty receptionist/front desk staff for his "slack performance". As I was waiting in the lobby area, which the manager could not see, I could clearly hear what she said which wasn't pleasant to any guest nor does it enhance any guest experience. Didn't anyone tell this manager that any reprimanding should be done behind close doors' Clearly Capella could be a top class property if the attention to details is applied. The things brought up are easy fixes and should not have been an issue in the first place. I would ask the management of the hotel to take a good look at the Ritz hotels service standards.
"First year Wedding Anniversary (Capella Style)"
Wife and I had a nights stay at the Sentosa Suite and i must say the view was awesome . Though the room is slightly smaller than the one room villa , the facilities and amenities are all the same , but with a better view of the Sea .... Capella has always been great in their service but this time round , it has been super great! We have been greeted by a very cheerful and thoughtful front office executive (Joshua Chan), who not only brought us to the room but also made sure we were well taken care of with a personal note given to us wishing us both a great anniversary. Pls do not hesitate whenever you wish to book your next stay at Capella because you will always be treated like a superstar !!!
"Best hotel and wedding venue in Singapore "
We were staying at capella hotel before and this hotel is by far the No. 1 in Singapore, for example the room size starting with 77sqm. But what really makes the difference is the service. Lots of attention to small details, greeting by name, pool service is great and always comes by with small bites or ice cream, the personal assistants team works very fast too. In October we also had our wedding at the hotel, special thanks to Mr. Dennis, Mrs. Swenee, Mrs. Flora and Mr. Bryan. They all really made our special day unforgettable. Thanks for months of preparations and a big thank you for the flawless event with many extra treats on the day. We all really enjoyed our time at capella, will be back soon!
I wanna say bravo thumbs up ;) for my 1st Cassia experience at Capella! Special Thank u to Jess who served us with really warm first-class service, she’s very friendly & made us felt cosy like home. And introduced each dish with so much enthusiast. The food here tasted amazing & so fresh! Loved every dish, especially the dim sum trio & Apple white fungus soup! Will definitely coming back with my friends to enjoy the Best Chinese cuisine hidden in town! So yummy & best of all, the service is TOPS! ;) Capella, U did it again!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM