"Wedding anniversary staycation at Capella"
We are very satisfied with the service by the hotel. Although there is some delay in email reply with regards to our special occasion. We have informed the hotel that I planned to give my wife a wedding anniversary surprise stay-cation via email but did not receive any reply or arrangement. However the staff managed to make up by sending a complimentary gift and wine to our room when they received my feedback. Checking in the hotel is a breeze and the hotel allow me to park my car in front of the lobby throughout the stay. This proved very convenient as this allows me to retrieve stuff for my 2 kids without going too far. The 2 baby cot was ready in the room upon reaching the room and my kids loved it. In short the room was good but unfortunately, there is some construction opposite my room and there are workers moving around. This brought some slight inconvenience as we have to make sure our curtains were down as we felt some intrusion of privacy with them walking around and working. Private plunge pool is a bit disappointing as the water seems dirty with dried leaves and insects in it, and was uncomfortable with the workings looking at us playing with our kids. I have been to better private plunge pool with better privacy. In short except for the pool and lack of some privacy, I would say its not a bad choice with the good service quality expected for such hotel.
"Like nothing I have ever experienced...devine!"
The most luxurious hotel I have ever stayed in. I could not fault the service provided by all staff. The many extra touches, like water by the pool, pool toys for the kids, complimentary beverages, services by the personal assistants...I could just write an essay. We stayed for 4 nights in a 1 bedroom villa, and felt so totally spoilt. During our entire stay we felt like VIP's. Do not miss dinner at Cassia, evening drinks at Bob's Bar or breakfast at The Knolls. The grounds of the Capella are spectacular, and the old buildings are breathtaking. Our stay will certainly be remembered for a long time. Thankyou to all the staff for the extraordinary level of service and care shown to our family.
"Perfect place for our Wedding Celebration."
Just had our wedding celebration 2 weeks ago at our dream hotel. It was really perfect. Our coordinator Celia followed us through the entire journey since the first day we met a year ago, and we are very grateful for her help. She was very attentive to us. She was very prompt in answering our questions. She tried her best to fulfill all our request. Our wedding couldn't have been so perfect without her. The Banquet manager that night was very clear in his organizing and planning for us which made the night run smoothly. Staying at Capella was also so comfortable. When we first checked in, the floor manager(can't remember his name) was so helpful and friendly. We were always greeted with a smile at the hotel. They made us feel so comfortable staying there. Everything was outstanding. Would definitely recommend anyone CAPELLA!
"Fantastic location for a relaxing Sunday afternoon"
We enjoyed a lovely Sunday afternoon at Bob's Bar (Terrace) with a group of friends, who raved about the hotel. I'm personally not a big friend of Sentosa and try to avoid going there, but it was worthwhile! The band, which played from 6PM was absolutely amazing and we have already planned to return next weekend. Service was impeccable and very attentive. Working in the industry it's hard to find staff, which not only provides services, but also knows how to "sell" and make sure glasses are always full! It's a bit out of the way, but worthwhile heading over there on a Sunday afternoon! Keep up the good work!
This is my 3rd visit/stay at Capella and it never fails to disappoint! Although, I did not stay as long as my last visit. Capella is still heads and shoulders above the rest of the hotels. From the moment, one steps into the hotel to the time one leaves, everything is simply amazing! Of course the price one pays for the hotel stay is also quite amazing! I will highly recommend having Breakfast at the Knolls. Although the spread of food was not that comprehensive, the quality was very good. If you have read my previous reviews on Capella, the Eggs Benedict is very good! I am very apprehensive of staying at other hotels as I feel none can match the high standards of Capella. Please keep up the good work! PS - Only 1 small piece of advice - the furniture and fittings are starting to be slightly worn so consider gradual replacement though the upkeep is impeccable!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM