of TripAdvisor Travelers recommend this hotel
"Great location, recent renovation"
We spent three nights in this once grand but still very nice hotel in the center of Bilbao. Rooms seem to have been recently renovated in a style more modern than I suspect the hotel originally had, but it was very well done. Huge room, excellent bathroom, comfortable king bed, very good housekeeping, robust wifi, and very quiet. The hotel's location was particularly good for us -- we were there as tourists and liked being able to walk throughout the center of this very beautiful and elegant city. We were not able to get much help from the reception desk when we asked about restaurants or sightseeing; it really was just a check-in/check-out desk and not a concierge. I also got the impression that this hotel is more oriented toward being a local facility than one for tourists; for example, there were a couple of weddings going on when we were staying there and these seemed to pull most of the hotel's attention. But we are independent travelers and so we were not really disadvantaged by it and it certainly wouldn't stop us from staying there again. Finally, we did not have breakfast at the hotel. It appeared to be a very generous and nice buffet but it was costly and so we instead ate at a nearby cafe.
This is my second visit the last three years in Bilbao. Both times in the same hotel. Very convenient location, smiling staff and reasonable price in relation to services provided. Amazing lobby roof.
"Exudes Old-World Charm and Elegance"
There is no doubt the Carlton is one of the top hotels in Bilbao. While not so imposing on the outside, the elegant interiors would not fail to impress anyone, especially the exquisite Art Noveau glass ceiling of the finely decorated sitting room. It gives the impression of a grand old dame who once-upon-a-time was the belle of the ball. I am not sure that is till true nowadays. While the lobby and the sitting rooms are all very charming and elegant, the rooms are not quite what we were expecting. The size was adequate enough though a little tight for two and we got a room with a separate sitting room and a foyer which was separated from the rest of the room by a big door. However, the floors are creaky and the walls are thin. We could hear the noise from the room above us, the sound of people talking in the hallway, the noise of water running through the pipes, and of course the noise from the streets. We had to close the separating door to minimize some of the noise. The room is not very well designed, as the closets do not have shelves or drawers. There are only fake ones. There are a handful of floral arrangements in the room, but they are all of fake flowers. Also, given the location of the hotel, which is in a busy plaza with very busy and noisy streets from both vehicular and human traffic, the windows could have been better designed and constructed to screen out the outside noise. The hotel is in the middle of two busy streets. It would have helped if a sign was evident to indicate which way to enter their driveway. It is probably easy to figure this out if you live in the city and are familiar with its location and the direction of traffic, but if you have come from a different country and have driven from a different part of Spain, the GPS simply brings you there; it does not tell you from which direction to enter. And of course, there was no doorman there to help you out. We had to unload our luggage by the side door, and then the car was driven around to get to the other side. It doesn't help that both streets are packed with and blocked by pedestrians most of the time. But after you have settled, then yes, the hotel is in an excellent location - walking distance to the Guggenheim, to the the Museum of Fine Arts, to the Old Town and other areas of interest. The breakfast was served in another very elegant room. The selections were of different types and of a good number; however, the hot dishes like the fried eggs on toast, the scrambled eggs and bacon and sausages, etc. are not hot at all, in fact, they were cold. They have been sitting in their serving dishes for quite some time and did not look inviting or appetizing at all. The only thing they will prepare fresh are churros and hot chocolate; though I am not really sure about the churros. Maybe they have been pre-made as well. It may not be fair for me to mention this, but we left a handful of stamped postcards at the front desk; they were never received. All the others that we mailed from the other places we visited all reached their destinations; but for whatever reason, not the ones from Bilbao.
"Very good hotel in great location"
This is a very professional and polished hotel as one would expect. We arrived early and were able to check-in as a room had become available...at 10.30am no less. That was an excellent introduction to the hotel. Our room was large, well appointed and even though it faced one of the streets below was very quiet. Staff were all very helpful and friendly in a polite way. As is usual in large hotels, you don't get a personalized orientation but maps and other information is available in the lobby. We can't comment on breakfast as we ate out in one of the coffee shops around. The location is very good close to the Guggenheim which was the main reason for going to Bilbao.
"Reliable top quality"
With the charm and elegant setting of an established traditional hotel, you get large rooms, good service, an excellent location and all in all more benefits for your money than in most other places. We stayed here for the second time and were very satisfied.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 12:00 PM , Check-out: 12:00 PM