5 stars for location. Minutes away from Shinjuku station & 2 stops from Harajuku, 3 stops from Shibuya stations. Just a bridge away from Takashimaya Times Square & Tokyu Hands etc... plenty of restaurants & shopping all within walking distance. Hotel staff friendly and helpful & systematic. Rooms clean though a little old and somewhat small (standard in Tokyo though). Wifi works fine & they have CNN, BBC & Fox Movies. A good place to stay for work & leisure.
"Great location, amazing views, friendly staff"
Hotel location is fantastic - right next to Shinjuku Station. Lots to see and explore around the hotel and convenient for traveling to other parts of the city too. Location is perfect for travelers considering Narita Express for travel into the city. The distance from train to hotel is super convenient - even with luggage. I ended up using the Airport Limousine service that leaves directly from the hotel to Narita. It's longer (2 hours+ vs. 80 mins) but I had 2 heavy suitcases + hand luggage that I would have struggled with on the train. View from my room was amazing. Amenities in the room were standard but high quality. I did not use the restaurants. As noted by other reviews - no room service. There is no concierge but all of the team on front desk were knowledgeable, offered good advice and spoke good English to understand and appreciate my needs. Worth noting... I arrived in the city very early in the morning on a red-eye flight (at hotel by 7:30am). It's worth noting that the hotel is rigid on its check in time policy (2pm). They will store your luggage which is super convenient. I went out and explored around the hotel until about 1:30 and was able to get checked into my room then. This in no way altered my perception of my experience at the hotel. I'm from the industry and know sometimes, if availability affords it, you can get into a room super early. My perception is that this hotel does not offer this option (there was no pre-registration process which is typically offered in other cities for convenience purposes - they simply collected and stored my luggage without noting on my reservation I had arrived and was waiting on a room opening up). If you don't do well on red-eyes and sleep is a necessity on arrival, consider factoring in a pre-night so you are guaranteed check in on arrival. I would highly recommend this hotel to others. I will stay here again the next time I am in the city.
"Very poor and unfriendly front desk!"
I was staying in the hotel for 5 days. At the last night, I ask the front desk whether there was the same type of room (scenic king room) available for extension of 3-day stay. The staff said only the smallest room was available. However, it was too small for me and my husband. I was doubting what the staff told me was true as it was weekdays at the time. So I quickly went back to my room and search at the hotel's website for any available room for the following 3 days. Surprisingly, I got at least 4 room types to choose from, and I booked the same room, scenic king room, straight away. I felt angry and wonder why the front desk told me all room sold out except the smallest room. I went to the reception again, showed the same staff my online reservation number and ask him to explain to me why I can book a room via the hotel's website but what he told me was a different story. At the beginning, the staff was still insisting that no room available for me except the smallest room. This made me even more angry and felt there was something wrong regarding the hotel's staff and training. After the staff asked other colleagues' help, they gave me a very strange answer with poor English "we are reception and what we can see from the computer system was no room available for you except the smallest room type. Also, our hotel's reservation center was closed now. Customers who book online often can cause double booking but our front desk' computer system is different from the reservation system....so we can't do anything but offer you the smallest room." It is odd to come across a reception staff who is unable to book the room for the customers but the customers have to book the room via the hotel's website. Well, perhaps this is a kind of "self-service" when you would like to stay in this 4-star hotel with the rate similar to 5-star hotel! Also, the male staffs at reception were not friendly either when I asked them for extension. Think twice before you are going to book this hotel!
"Well Maintained Hotel"
This is my second stay at this hotel with my wife. We thoroughly enjoyed our stay as the location is very good for shopping as well as dining. The Takashimaya Departmental Store as well as Tokyu Hands Departmental Store are located across the hotel. There is no concierge in the hotel. Trolleys are provided for your use. The reception is located on the 20th floor of the building. The airport limousine bus to the hotel only begins in the afternoon. For those arriving in the morning, the nearest stop to the hotel is at the Shinjuku Expressway Bus Terminal. From the terminal its only as short walk to the hotel. Luckily the bus departs for the airport in the morning from the hotel. The room is large compared to Japanese standards. There is coffee and tea making facility in the room. The bathroom is small but contains all amenities and toiletries. However I find the sink is located a bit low. There are many varieties of food available during breakfast including a Japanese corner. The staff is very attentive and courteous. We will definitely consider staying at this hotel during our next trip to Tokyo.
"Great stay experience"
It's my second stay at this hotel and it didn't disappoint. Besides its superb location, hotel staff were extremely attentive, friendly and helpful. Special mention to Ms Itagaki who was very meticulous and helpful attending to all my questions and requests. She might appear a little stern and does not wear a big smile but she serves each guest with passion and care. Room was always in good order, well cleaned and tidied by the housekeepers. Breakfast spread was not huge but good enough for variety. My only suggestion is that they could consider refreshing some of the breakfast buffet items so it doesn't bore the guests after having the same spread for consecutive days.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 11:00 AM