"Nice hotel, very poor service!!!"
I arrived to the hotel today at 8am after a night flight, confident I would be able to rest in my room. Once at the hotel I was told that the check in was at 2pm, right after the woman ad the counter tried to dismiss me asking right away if I wanted to put my luggage in the storage (almost laughing in my face), no apologies was given to me for having to wait 6h before getting into my room. I’ve then ask them if it was possible to have an earlier check in, after asking the manager She then told me that I could get my room at 12pm, I’ve then told her that it’s still 4h, that I’ve just came from a night flight and that on the reservation (that show to them) the check in time was not specified. They then offered to upgrade to a bigger room plus a surplus for the early check in that would have double the price of my, room. I found no sympathy, nor a professional approach. Not a good first impression!!! I wanted to extend my staying to this hotel for the rest of my trip in Tokyo but I will find another one for the next days, because the service really didn’t made me feel welcomed!
"Great location "
Really enjoyed my stay here. Great hotel in a great location that is super convienent. The hotel is right above the Shinjuku train station and across the way from a couple major department stores. There is also a car rental place 1/2 block away. We recieved great service and really enjoyed the buffet breakfast (extra cost but slightly discounted if you are staying at the hotel). Good selection of western and Japanese breakfast food. The rooms are well appointed and they supply each room with a Handy phone which was awesome. It's basically a free cell phone that allowed you to place free local calls and also browse the internet. You can bring this phone with you anywhere you go while you are staying there. It's very easy to use and was great to have as I was able to look things up and use Google map while I was out and about. Only complaint is that they don't have bellperson service. I was travelling with 2 young kids, my mom and my aunt so it would have been a bit easier for us to have the help with our luggage.
"Stayed on 2 occasions"
We first stayed here in 2012 and it was excellent in every way. We had a magnificent corner room with views on 2 sides and it was close to everything. When we returned last year this Hotel was the obvious choice . We booked what we thought was the same corner room ( I even confirmed by email) but when we were shown to our room it was definitely not the same. Yes, it was a corner room but it had a different layout and the windows were smaller. In addition there was a large pillar in the middle of the room- definitely not our previous room! I called the desk immediately and a lovely woman promptly came and showed us another corner room. Yes, this was the one.! We were happy with the outcome but wonder why we weren't given the correct one in the first place. Apart from that brief hiccup we had a wonderful stay and would choose this hotel again if we came back to Tokyo.
"4-star hotel room rate - 2-star hotel service"
We stayed altogether 4 nights at this hotel in October. We chose this hotel because of its location and the good rating from the reviews. The location is great, right across the south exit of Shinjuku station and surrounded by shopping and restaurants. The hotel has a very nice lobby and restaurants from 19th-21st floor and everything beyond that is below average of many 3-star hotels and even business hotels in Japan. We booked a 2-twin-bed room claimed 25m2 in size but the room actually felt like 20m2. It was situated on 22nd floor, right above the dusty rooftop of the building. The wi-fi didn't work (neither the staff could get it work), the room lights were dim and the furnitures were old. We paid over USD$250 a night for a small, "business hotel feel" room. We were very surprised that there is no bellman to help getting the luggage to the rooms. Also, there is no hotel concierge in charge of courier service (Takkyubin) and it was handled by the little convenient shop beside the elevator. We asked the front desk staff to reserve a table for us at a restaurant but the staff refused to do it because the reservation time fell on our check-out day. So we were not considered as the hotel guest once we check-out!' There is no business centre or even a computer for guests to do online airline check in on the lobby level. We were told to go to a print shop on 3rd floor to do it. The staff were not friendly and I hardly see anyone smiling and greet their customers sincerely. We travel to Japan frequently, stayed in many different type of hotels in Japan and we know well about the exceptional hotel service standards in Japan. Unfortunately, we couldn't find any of the good essence at Hotel Century Southern Tower. It is being overated and we will definitely not staying in this hotel in the future.
"Good quality and perfect location"
Although my room was a bit small, it was a good choice for the price, and the location of this hotel is great, especially convenient to the JR line and the shops such as Tokyo Hands. Very clean and bright...
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 11:00 AM