of TripAdvisor Travelers recommend this hotel
"OK but there are better options"
First things first; This is a perfectly good, international chain hotel. Everything you'd expect is there and it's fine, never exceptional but never less than fine. So any gripes and complaints are very firmly in the 'first world problems' category. The problem is that Shanghai has so many other, better options that you're going to need a really good reason to pick this place. Overall it's looking pretty tired & dated both public areas and rooms. Not helped by the newer-looking Renaissance just next door. The third and fourth floors are given over to independent restaurants & a bar, but they're empty, or closed and smell weird. The outside terrace on the ground floor is all but abandoned, the ground floor bar is overlit and again a bit tired. On the 6th floor there's what could be (and probably once was) a nice open air terrace next to the (indoor) pool with views over the city. Now it's a forgotten smoking area, most of the seating has been removed, there are lights but they don't work, there's no bar, ... My room was, again, fine bed comfortable and clean, bathroom clean etc. But the decor is showing it's age, the furniture is chipped the wallpaper's starting to peel, small stains on carpet & curtains. Certainly never close to bad enough to complain, but equally never close to feeling great about the place either. It's reasonably handy for the Metro (Shanghai Technology Museum, Line 2 - 10 minute walk), but quiet. In fact the area is weirdly quiet given how central it is, I wouldn't go so far as to call it 'tranquil' but quieter than your average Pudong streets. So there you have it, a perfectly OK hotel ... in a city with so many better options. I made a poor choice, and though it almost feels mean spirited to say it, I won't be back.
"Very good hotel, but with obvious areas for improvement"
Stayed here many times for business during a project from Feb to May 2017. Generally speaking, this is a very decent hotel offering solid quality. Positives: - Although this hotel is obviously a bit old, all rooms I've stayed in were well-maintained and clean. - Most staff very friendly and helpful. Particularly outstanding were the lobby restaurant hostesses and the concierge staff. 1 exception is highlighted below in the "Negatives". - Most of my special requests (e.g. asking for more bottled water, requesting the in-house tailor to sew my pants that had a small cut, asking for a clothes hanger to take with me after check-out) have been addressed satisfactorily. - When I reported internet issues, they were very fast in sending someone to thoroughly check the connection and, upon concluding it couldn't be fixed quickly, offer a room change. Negatives: - Many of the male staff on duty at the wonton/noodle station during breakfast in the lobby restaurant often have a demeanour that seems to imply a guest requesting them to prepare a wonton soup or a noodle soup is an annoyance. There is only one middle-aged female staff at the wonton/noodle station who does not put on an annoyed facial expression when accepting my requests. - One front desk staff called Ada Liu left a remarkably bad impression on me. Twice she refused to simply accept my rejecting dynamic currency conversion at check-out; in both instances I had to persuade her to enter in her (payment terminal) machine that I wanted to be charged in CNY, not in foreign currency converted from CNY at a usurious rate. My advice: Don't rely on staff's verbal statements that if you tick CNY, they will charge your credit card in CNY. Most of the time they will do DCC against your wish, and then you need to call and seek rectification or even dispute the charge. In another instance, when I asked for a scissor, she said scissors were not provided in the type of room I was staying in. I said then please get me a scissor. She then said someone would bring a scissor to my room and wait, while I had to use and then return it immediately to the staff. The gentleman who brought the scissor very kindly allowed me to keep the scissor until check-out. Totally unprofessional behaviour by the same front desk staff, and unworthy of a 5* Crowne Plaza. - Internet signal varies considerably between different areas on each floor. The signal is by far the strongest in the corner where the rooms with numbers ending on -07, -08, -09 are located. - At check-in of my first stay, a foreign IHG Platinum member had been given a welcome drink voucher but I haven't been given one. I did not want to make a fuss, but this act of discrimination didn't go unnoticed by me. All these small negatives combined prompt me deduct 1 rating point, hence 4 out of 5. Nonetheless, I like this hotel as this is the best among our corporate hotels. My overall experience was positive but nonetheless I point out what needs to improve to deserve 5 out of 5.
The hotel is old, needs renovation. the plus is its location which is close to century park and 12 min walking distance from Metro Line 2 (Science & technology Museum). It also happens to be close to AP Plaza(most popular fake market of Shanghai)
"Good for Business"
The Crowne Plaza is a safe bet for anybody visiting Shanghai on business, but it does come at a price. Standard of facilities is high and, as others have mentioned, the personal attention and service is also very good - perhaps just a little over the top at times.
"Still a good hotel"
After a year and a half I returned to this property and was happy to find the same level of service they always offered. This is my favourite Shanghai hotel as it offers a solid balance between price and location while always delivering a great service. You can easily get to the most attractions by taxi or from one of the two subway stations really close. It's also very convenient if you want to go to the airport by Maglev, which you connect from line 2 The station , Museum of Science and Technology , where AP Plaza ( fake market ) is located, is maybe 10 minutes walk from hotel , then 3 stations until you change to Maglev. That being said with the new highway opened , the transit time to the airport dropped and is around 25 - 30 minutes or about 160 RMB. One area for hotel to improve, is the level of English language of many of their staff. In my previous visits many of the staff were actually speaking reasonably good English. During this visit it was pretty bad , across the board. The lounge , the restaurant downstairs and some of the staff around the concierge were really struggling to communicate . If there is something important they would ask one of their colleagues that speaks English to help. But for some simple tasks, like clearing something or when asked to provide directions they could barely speak. Overall a great property and I will likely return
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM