of TripAdvisor Travelers recommend this hotel
"Four star hotel you say, an ageing establishment clinging onto past glories, say I "
Impressive grounds and the original manor house is stunning, however, as the old saying goes don’t judge a book by it’s cover, I was expecting, and paid for, four star treatment for this much needed weekend break, from what I can see the the Dalmahoy is at best a two star hotel trying to punch above it’s weight. Our room fell short of the standard one would expect from a four star hotel. No bottled water, one packet of shortbread biscuits on the tea/coffee station, an empty mini bar fridge, really' Why provide a mini bar fridge and have nothing in it' At least a couple of bottles of water could be provided when paying in excess of £350 for a two night stay, I see a previous reviewer was told that the tap water is drinkable, that is unacceptable, the cold water from the tap is only suitable for washing in and brushing your teeth. The whole operation smacks of penny pinching and meanness. I understand the difficulty in running profitably but the feeling is that the place is being run mean rather than lean, there are hotels with fewer stars that provide a better in room experience. Just after check in lunch was had in the bistro, the waiter was friendly and helpful, we ordered the Dalmahoy burger, the bacon and turkey club sandwich a bottle of Malbec with the strawberry sundae and apple pie with custard to follow, the food was disappointing to say the least, the turkey club contained thin slices of processed turkey meat not the slices of fresh turkey alluded to on the menu, the wholemeal bread for the sandwich was clearly not baked in house, I suspect Mother’s Pride had a hand in producing the loaf. The burger was bland and needed lots of ketchup to aid it’s passage. The apple pie was the stand out item, a generous slice of pie filled deeply with apples, the sundae was served in a small bowl rather than a sundae glass which led to pieces of meringue falling onto the table, all in all for almost £90 I expected a damn sight more. Onto dinner in the Pentland Restaurant, we were greeted by a friendly waitress and shown to our table, the starters came along in relatively quick order, for reasons that will become clear later, I am writing this at 3.30 on the morning of our first day, I honestly cannot remember what I had for dinner, the restaurant reminded me of my childhood holidays and the dining halls at Butlins holiday camps, mass produced forgettable meals kept warm under a heat lamp and wheeled out on demand. The one comedy moment during dinner was receiving the neighbouring table’s main courses as they had ordered the same as us, it transpired they had been waiting for over 40 minutes for their mains and no member of the waiting staff noticed the poor souls were sitting dinner-less. On leaving the restaurant we were presented with the bill for our wine and bottled water, the waitress made us aware of the service charge on the bill and that it was discretionary, I would be interested to know if the full amount of the service charge is passed to the staff in their pay or if the hotel deducts a charge for processing payments. Post dinner drinks in the cocktail bar, friendly bar staff nice atmosphere however to be told in a four star hotel that your Bellini will be served in a wine glass as they have run out of flutes, beggars belief. And so to bed, what on the face of it looked like a comfortable bed turned out to be the mattress from hell, it had clearly seen a lot of action and sagged deeply in the middle, as it was late when we got to bed we thought we would “suck it up” for one night and take it up with reception in the morning. I have never had such a poor night’s sleep in a hotel. The housekeeping staff really should be able to spot worn beds and there ought to be a regular inspection process in place to catch these things before customers do, I see from other reviews the mattress issue is mentioned on numerous occasions so it would appear the management are not listening to customer comments. To add insult to injury there I was lying wide awake in a bed that feels like it was purchased from a car boot sale, struggling to remember what I had for dinner and I can hear someone in the adjoining room urinate and pass stool, every trip to the bathroom by my temporary neighbours can be heard in graphic detail. Breakfast was ordered to the room, it arrived promptly at 10am delivered by a cheery member of staff, so far this has been the best meal of our stay. The selection of pastries and cooked items was generous and formed a hearty breakfast. Down to reception to see about the bed, was given an alternative room on the third floor with no fuss whatsoever, I have the impression this isn’t the first bed malfunction the receptionist has had to deal with. Champagne afternoon tea in the Pentland Restaurant, this was a decent affair, as ever with afternoon tea a few more sandwiches and fewer cakes would be a better balance, all of the cakes and sweets appear to have been made in house, the only thing that let it down was the bread, which again seemed to be shop bought, all in all this was superior to the lunch in the Bistro on the previous day. One afternoon nap later and I can confirm the bed in room number two is comfortable and isn’t trying to consume the people sleeping on it. After the afternoon tea we felt a lighter meal was in order so we headed back to the bistro, pate and fish cake to start, things were starting to look up, I ordered the steak frites my wife ordered the Bolognese Tagliatelle which was displayed on the specials board, what arrived was not Bolognese, when questioned by wife as to why there was mushrooms on her plate, she has an allergy to mushrooms, she was told that Stroganoff has mushrooms in it, no one on the staff was aware the specials board hadn’t been updated. My wife was offered some of the Bolognese that was left over from the previous day, this was a mistake as it proved inedible, to his credit the manager wiped the cost of our drinks from our bill. Let me be clear, the issues we had have nothing to do with the staff, who are hard working, conscientious, friendly and a credit to their employer, it does rather seem that the hotel could do with some investment from their owner.
"Birthday Night Away"
Really enjoyed my first stay at the Dalmahoy. My boyfriend booked it as a surprise for me and I was really happy with the room and hotel. Only downside was we were right on the back of the hotel with no view and overlooking the tennis courts which were derelict but it didn't affect our stay. We had a bottle of proscecco in the room on arrival which was a nice touch. We had a 3 course dinner and it was great from start to finish with myself having the beef which was so tender and my partner having lamb which looked amazing. Mention to the bar staff in the cocktail bar as they were so friendly and funny not at all stiff and lacking enthusiasm! We were awoken early due to a group of vintage cars but opted for a swim which was quiet then got busier before they shut the pool for cleaning. Really enjoyed breakfast and the gorgeous view. Really love to come back soon!
Just 20 min outside of Edinburgh and it felt like a country escape. We stayed in the main house (the "listed" part), and lo and behold, there's two flights of stairs to get up to the room. We had help with the luggage, but after a long day of traipsing, I have to say, I'm glad the room was worth it. Our room was luxurious and had great views, a clean, modern bathroom, tea/coffee, refrigerator, robes and closet space, and the entertainment system actually worked with airplay! One of the best parts was the hospitality. When we returned in the evenings, our room was spotless and straightened, which was such a luxury when we were rushing around the whole time leaving things everywhere. Champagne and chocolate strawberries were a hit. It's so nice to have a reward waiting for you! Our in-room breakfast order was on time, but missing things, and had the wrong juice, so... not exactly on time, then, huh' Dinner in the restaurant was... okay. Service was friendly, it was just eerily quiet (I guess it's off season'), and the main courses were not handled nearly as well as the starters were. We still enjoyed it, and I'd recommend it, as long as you're already a guest. The "spa" facilities look/feel like a gym, and I gave up trying to schedule a massage after 2-3 failed attempts. This doesn't effect my rating, but I'm learning that the American definition of spa is real different from the European one ;-) so I think it's worth noting for other first-timers. Overall, a beautiful site and very memorable, relaxing part of our trip.
The room was nice and the decoration was new , clean and tidy throughout , a bit noisy as our room was close to the elevator but ok for that . The place is in a very picturesque place and worth a visit for that . But being a chef I found the food very basic and almost packet type . Staff were working as hard as they could but if you have groupon or wowcher offers on all the time you should at least have the staff to deal with it !. I understand it's just been bought over but they have to try must harder to match what was once a good place to stay eat and relax . The gym and pool was not clean and needs a freshen up
"BIG 70th BIRTHDAY TREAT!"
My lovely family treated me to afternoon tea and a night's stay-over at this great hotel in October, which was a wonderful experience! My Mother and Father played golf regularly there many moons ago so it's always had a special place in my heart. I found everything from the food to the accommodation first class and have to say I was very impressed by all the staff who looked after me from the moment I arrived as they were just superb and treated me so well.. always very kind and considerate. I had a 'hooley' and I am so very grateful! Thank you!
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club
Check-in: 3:00 PM , Check-out: 12:00 PM