"Complete Disaster - be aware!! "
Hi All To say that we are disappointed in this so call promoted 4 / 5 star resort as indicated in different websites including Travelonline (our travel agent) is an understatement. We booked Super Delux Room and have been upgraded at check in to the Diamond Suite, we thought we were lucky!!! But the the problems we had you would only see in 2-3 star accommodation. From stains and food on walls, pictures and lounges, wall paper coming off the wall to power points and phones falling off the wall, leaving exposed wires. The soap holder in the bathroom was nearly falling off the wall and then being stuck back on with no more gaps tile filler. The cleaning seems to be non existent in some areas especially considering what level of Resort they are claiming to be, especially in the bathroom/shower and balcony, the human hair wrapped around the chair leg, etc There was a rotting timber and lack of safety rails in some areas of the balcony. We arrived very late at night and being exhausted we were concerned with the look of the reception area, that looked very old and run down. We complained about the problems the following morning at reception and they offered a free dinner at an in house buffet (no drinks!!!) The following morning we have woken to a flooded bathroom with a broken pipe in the wall, then we really had enough and asked the agent back in Australia to transfer us to a different resort as we were not interested to look at any other rooms offered by Diamond Cliff staff. It seems that's there was a lot of renovation happening around the resort, creating a lot of notice while on the resorts website they claim that the refurbishment has finished on the 10th of September!! We must admit some arrears of the resort do not look too bad like the breakfast area, the pool and the bar beside it, but not being a 5 star standard as claimed. The gym was very modern and seems to be the most modern and refurbished area of the resort. The Ocean view bar at reception area was absolutely designating, the chairs have greasy stains, scratched and very old. This whole experience reflects badly not only on the so called resort, but also on Travelonline as we assumed that holiday that is being promoted as 5 star would meet a standard. We are very disappointed as we lost 2 days of our holidays dealing with issues and changing to another resort. Be aware of the star ratings of the hotels in Thailand as the travel agent told us after we have complained they have never visited this resort!!
We had a short holiday in Phuket and decided to check in at Diamond Cliff. All staff are warm and friendly. They always greet with a smile. Breakfast was lovely and we really enjoyed the pool. Room is spacious and clean, with sea view.
My husband and I stayed in the Romantic suite for our honeymoon and we absolutely loved the place. The view from our suite was amazing and we enjoyed sunset cocktails most evenings. All the restaurants were amazing, breakfast had a very large choice of food and all very fresh. The staff all through out were very helpful, even though sometimes it was a Struggle to communicate effectively. The upper level pool has a small slide and a swim up pool bar, where they have a half price happy hour from 3-5pm and have amazing cocktails.
"Absolutely Amazing "
On holiday here with my husband through a Luxury Escapes Package. OMG this place is amazing. Cannot pick fault with anything. All staff are friendly and courteous, rooms are beautifully equipped, decorated and spotlessly clean. Ensuite is large with everything you need and very clean. Pool areas are well set out, water is crystal clear, plenty of lounges to lay on, towels provided and bars in both areas. Restaurants are fantastic with the Buffet breakfast our highlight of each morning. Jumping into the courtesy vehicle to get back to our room is great for those tired legs. Shuttle bus is handy to get into town and the Transfers to and from airport is nothing but luxury. Beach views from lots of location's. Most definitely be back here to stay recommending it to family and friends. Loved our stay 😊
Great hotel! Our room was so big and had an amazing view of the ocean :) The staff were so attentive to all our needs and helped us arrange taxis when we needed to go anywhere :) The swimming pool was the highlight of the hotel as was so big :)
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM
Please note that the hotel will undertake renovation works from 10 May through 10 September 2017. Works involve some of Super Deluxe rooms, Diamond Hut Restaurant, Kids club, Meeting room and surroundings.