The Dylan Hotel NYC, hotel in Manhattan is situated opposite the largest railway station in the world, the Grand Central Terminal, which has more than 70 tracks and around 50 platforms accessing trains. The MoMA and the Fifth Avenue stores also form part of the neighbourhood.
of TripAdvisor Travelers recommend this hotel
"conveniently located hotel"
I stayed at the Dylan Hotel for 4 nights on a business trip to the Big Apple. The room was totally fine, and facilities fine too. The hotel is conveniently located close to Grand Central Station and the NY Public Library. Rooms out to the street can be noisy during the night, as there was demolition work going on in a building on the other side of the street - not the hotel's fault. Check-out however was a mess - when I asked for a printout of the bill, I noticed that I had been debited close to double the price that I had been given when making the reservation with Booking.Com. It took the hotel reception 45 minutes and three different operations to re-credit to me the sum that had been overcharged. Calculations as to the amount of the refund varied, so I had to take things into my own hands...... were it not for this particular issue, I would recommend th e hotel, but the checkout imbroglio left a bitter taste.
"Worst Bed EVER!"
The hotel seemed nice enough and the room was fine but the bed was by far the worst I have ever slept on, it was hard as a rock!! I seriously think I could have gotten a better nights sleep on the carpeted floor. The pillows were rotten! They felt like $5. Kmart pillows. I stay in midtown often after working 15 hour days and I look forward to a comfy bed and pillows which most midtown hotels provide. This one DID NOT! I also had to call the front desk to have an iron sent up since the one in my room was missing. My rotten nights sleep was topped off when I checked out at 5:30AM and the front desk clerk was asleep in a chair at in the lobby. I kept saying "Hello", "Excuse me", "Hello"....but he was out!...I had to wake him up. So unprofessional. I will not be back!
Very close to Grand Central so its definitely convenient. A very good hotel location wise but other than that, quite basic. We were in 802. Table lamp was not working. Power outlets were in inaccessible places, so charging devices can be troublesome. But we were only there for couple of nights and mostly out soaking in the sights anyway. The location and the price we paid are already big positives for this place. For NYC, hard to beat that price. Noise from the street was not an issue for room 802.
"Greg to the rescue!"
GREG at The Dylan went above and beyond and really came through when I needed it. I extended a work visit for personal time and after a long day of site seeing and shopping, came back to the room to immediately charge my phone...only to realize I left my charger at the office (which was closed for the weekend by now). As sales & marketing director and our corporate contact, I had emailed Greg prior to arriving, so I reached out to him in desperation for options. It was late on a Friday night but he replied within minutes and offered HIS OWN charger that was in his office! Front desk opened his office and brought his charger to me. Now to be sure, having a dead iPhone during vacation is not a critical life problem, but I think we'd all agree it would have beee hugely inconvenient. Thanks so much again GREG!! GM PAOLA keep this man happy!! I also found front desk (LEWIS, JASON) and Housekeeping to be very helpful and courteous. Room service was excellent (ITALY at the resto was awesome managing dietary restrictions and super friendly!!), and great location (steps from Grand Central). Will return. THANK YOU guys!!!!
"Horrible in evey way....terribly run, no customer service and no professionalism"
THE worst lodging experience ever! The Dylan is so poorly run and not at all customer focused. Though the travel agent that booked my reservation and I called three times to confirm my late arrival. (The third time was just hours before my arrival). Each time I called, I was told that they noted my late arrival in their system. They still gave my room away when I arrived just past midnight in NYC all by myself. To add salt to the wound, they actually charged me for the one night! I had to have my credit card company reverse the charge. The Dylan did not offer this. I initiated it. Oscar, the "attendant" at that time was no where to be found. It took almost 15 minutes of me yelling "Hello" and actually calling the hotel on my cell phone (no answer) as I scoured the lobby to find someone. When Oscar surfaced (disheveled)...who said he was "with a guest" at the time...I did not buy that one at all. He informed me that they gave my room away. He told me called another hotel and left a message asking them to book a room for me. I insisted that he walk me to this other hotel as it was 12:30am at this time and I was alone and had luggage...besides, It's the least he could do. He took me the wrong way at first. Ugh! When we arrived, they said that they did not have a room and that they left him a message telling him so. Meaning that Oscar had not secured a room for me. He actually left me there at the hotel knowing that I did not have a place to sleep that night. Who does that' I was shocked, exhausted and scared. Oscar knew this and was quite comfortable leaving me in this situation. When I returned home, I reached out to the manager, Paola Reynoso. She made very little attempt to return my phone calls and to resolve this matter after the fact. We have not spoken to date. The entire staff's lack of care, concern and professionalism is unparalleled. They should not be in the lodging/hospitality industry. When in NYC, stay anywhere but the Dylan Hotel.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM