EAST, MIAMI

I loved absolutely everything about this super sleek and modern hotel. From the location (adjacent to the new Brickell shopping center), to the décor (rustic-chic with a jungle motif), to the rooms (immaculate, with bare floors, super-comfortable beds, plush towels, and great bath products). Staff were so nice and helpful, with the most personal and thorough check-in I have seen at a hotel (shout out to Cameron, the the best receptionist there!). The pool was fab, it looks just like it does in the photos and has a really chill vibe. The gym had everything you could need. Sugar was a great place to go for happy hour or late night, and had an eclectic crowd. The hotel is a five-minute walk from Mary Brickell Village, which is a cluster of nice bars and restaurants on Miami Avenue. (There's also a Publix grocery store in the complex, which was very convenient.) Reviewers who complain about the "complicated" hotel elevators obviously haven't been in a corporate high-rise in the last twenty years. You simply choose the floor you want on a digital panel, and it tells you which elevator to use. Transportation was really easy too. From the airport, it's 15 minutes on MetroRail and then a 5-minute walk from the station to the hotel. I used Uber Pool to get to and from South Beach and unbelievably, it cost less than $3 each way. I have always stayed in South Beach, this was my first time staying in downtown Miami. From now on I will only stay downtown, and only at the EAST!

Upon check in I was required to deposit 10x the amount described in the terms and conditions of my reservation. Grumpy staff at front desk at 2 different times that I had the displeasure of needing their assistance. To complete the disastrous experience, I forgot my charger in the room and went back a couple of hours later to pick it up, but weirdly enough, no one found it.

I stayed at East last year in June and the hotel essentially just opened so I was worried about whether or not it would be fully functional. I loved the stay and the experience. The concern for me was and always is about noise because my overall concern is getting a good nights sleep and I can say that last year the SLS condo building across was barely going up and it was indeed loud when I went out on the balcony but once you shut the sound proof sliding door, it was silent. Let me start by saying this was my 5th time to Miami. I love the Epic Hotel and it generally is my number choice however, The east is in what I would consider a very vibrant zone downtown miami and it is increasing so you have multiple options for dining just down the block. You know have the Brickell city Center open right next door, you have a multitude of bars and clubs and if you need to take an Uber to south beach, it is about $11-$14 which is not bad. Rooms are solid at east, nice balcony but I would ask for a room closer to the edge going east so you are looking towards the bay. I think the pool is great. Plenty of chairs and there are actually 2 pools so no need to worry about jumping on top of people. I will say that it does get crazy in the lobby because of people going to Sugar the rooftop lounge but hey, this is Miami and to be honest I believe the crowd and patrons are more of a mature adult group in Brickell where as south beach can be a mixed bag and I stay here for that brand of elegance and peace and quiet when I need it and the staff are attentive. I don't like to knit pick so I will not. I can answers questions if anyone has any.

I stayed at the East, Miami for a work function and since then have stayed each time I have had business in Miami. The rooms are beautiful, the staff is friendly and accommodating and the location is perfect. My family came along with me during one business trip and very much enjoyed the beautiful pool and the convenience of the Brickell Center for shopping and eating. Toasted and Blue Tree are within walking distance for breakfast. Valet is timely and the modern features of The East are really enjoyable.

Not much I have to complain. Great Hotel, rooms modern, clean and nice. Service outstanding. My two complains. My suite had a cheap Nespresso copy of a machine. Absolutely useless! Please get a proper coffee machine in the rooms, if you put one, and the free water shipment all the way from France. Try and get a local source and then you can afford a bigger bottle. I hope some changes are made until my return. Kind regards