of TripAdvisor Travelers recommend this hotel
"Healthy & marvellous food "
The Alaskan black cod was nice & good matching with the special dressing (a little bit spicy). Strongly recommend and must try the signature dessert-lava carrot cake. Next visit will try their buffet breakfast or high tea
Check-in less than welcoming but guess with 2 staff and que out the door little wonder. Rooms ok when get there. 3 lifts to service 40 floors results in long wait at reception or your floor When wanting out Breakfast appalling set up. It's a free for all buffet with very few tables and guests eat standing or sitting in floor at buffet area or nearby reception area. Guests bring trays from bedrooms down fill up tray and head back to rooms...once lift arrives. No monitoring of guests so you could walk in off street if fancy a free breakfast. Offer 24 hrs business services. No paper or ink in printer or staff that cared about doing something about it. Was eventually taken behind a reception to use staff PC and printer. Otherwise no flight ticket! In summary it feels like a back packers hotel and not worth the €285 a night paid. There are many other better hotels in close proximity to tourists attractions that excel in presence and offering to the Element Hotel.
This hotel was in a great location and the room was lovely, the bed was so comfy too!! The interior was nice and good to have kitchen facilities - even if we didn’t use them. Only problem with this hotel was the lift! 2 lifts for 40 floors! And the breakfast area was very small for the size of the hotel and very basic food.
"UGH! ELEVATOR issue"
So I chose this place because it was cheaper than the other NYC hotels...I should have first check my Tripadvisor for other people's experiences, most were spot on. I have mixed feelings about this place...There are 40 floors with only 2 working elevators! When we were ready to head down for their free breakfast, you can watch the elevator gauge and see the elevator stops at almost every floor before you got on. My room was next to the stairs (I was on the 16th floor) and you can hear the door slamming since people chose to take the stairs! Nooo, that wasn't going to work for me with a child, stroller and all. Both days I was there, there was approximate 10-15 wait to get to the ground floor. And when you got to the ground floor, there were mounds of people waiting to go back to their room! Hopefully it's only like this on Fridays and Saturdays. The lobby is small...Long lines and waits to check in and for the elevator...The upside to this hotel is that the bedroom was very comfortable, and had a stove, fridge, desk, and is in close proximity to Penn Station, Times Square...But "ugh"...to start your day off with long wait times to check in, AND to use the elevators is a REAL drag. If you have patience, stay here.
"One of the nicest places I've stayed in New York"
This was an exceptional hotel for me. The room was very nice, with a marvelous king sized bed. It had a kitchenette with a refrigerator, 2 burner cooktop, microwave and dishwasher. There were pots and plans, plates and silver. I didn't cook, but will next time. The maid service was outstanding, and I really liked this hotel a lot! It's walking distance to 42nd Street and 8th Avenue, Times Square and Broadway are in the immediate area. This is at the top of my list!
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM