Amazing hotel, service overall was excellent, the room was in mint condition. It is located in a great central location near the city center and the historic district.Comment of P. IRMA , United States the 2016-01-29
This hotel is well located and comfortably appointed. It offers free wifi, a bar and good food at its restaurant. It also has a coffee shop on the lobby which does a fair coffee. The rooms are comfortable with in room safe, seating a great shower and tea and coffee making facilities. The views however are hit and miss, my room had a large window of frosted glass that was clearly hiding an unimpressive view. The staff of the hotel were very gracious and helpful. The hotel is located near malls and eateries.
The hotel is great, the location is just perfect with restaurants, supermarkets and everything you might need. The service is the best part, everybody at the hotel is amazing specially Enrique, thank you very much! 2dn time here and will come back for sure.
We went to dinner at the restaurant in the hotel and were waited by incredible staff. All the staff came in contact with us in someway through service or greeting. We were incredible delighted to dine here. I ate incredible flautas, oreo cheesecake, and 2 mojitos. The food was so wonderfully prepared. When we asked about the cheesecake being a little burnt, they wouldn't any hesitation replaced my desert in a timely manner. This is my second time dining here, and I would come back a third. Thank you to Carmen, Enrique, Capi Mario, Miguel, Isamel, Marta, and Inocencio for the lovely experience.
"Restaurant service was excellent!"
My daughter and I ate at the hotel restaurant tonight and the service was excellent! Rafael, Cesar and Alejandro took great care of us. Spanish isn’t our native language and after a long day out we were very tired. They made dinner easy and very enjoyable for us. The service is worth going!
"Very nice hotel but room was not ready. "
Booked thru Hotwire. A lot of hotel for a business traveler used to pay 100+ $ per night. Everything was fine except for the fact that the room was not ready when I arrived at 6pm. Staff was friendly and helpful. Needed a phone charger since mine was stolen that day. Miguel lent me his personal charger and trusted me to return it in the morning to one of his colleagues. Overall: Would definitely try to stay at the Emporio Reforma again.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 1:00 PM