Amazing hotel, service overall was excellent, the room was in mint condition. It is located in a great central location near the city center and the historic district.Comment of P. IRMA , United States the 2016-01-29
"Great Restaurant, Average Rooms"
Stayed in Jnr Suite, rooms are OK but, for example the carpets need a good shampoo. The interior is being renovated, and perhaps not enough care taken when bringing rooms back into service. The restaurant was really great for breakfast and we had several light meals in the bar with great service and friendly conversation. Our Waiter Enrique Gabino and the "Capi"Mario were outstanding.
The room as a single bed was tiny but clean, they seem to have mosquitos because i got several mosquito bites, in my room & downstairs by the espresso coffee bar. In coming calls were not sent to my room as a message note & they ask the caller why r u calling' Business' Personnel ' that was strange since they said it was for security'' Staff was friendly & courteous. Bartender & d.j. Javier was great & Mario Perez, captain Thank u
"I stayed at the Emporio last April. I thought the room was very clean, and the staff very friendly"
It is well situated between the office district and the old town. To get to the old town it takes a good 20 minutes walk and it is quite safe. The staff was friendly and very helpful. Perhaps the only down side is the gym otherwise I thought the hotel had everything I needed including a cafeteria and also a coffee machine in the room.
"Great Location & Friendly Staff."
The Emporio Hotel is located about 15 minutes from the Airport. It is on Reforma Avenue, which is a safe and convenient place to stay in Mexico City if you are a tourist. Location: The hotel's location is perfect. Uber rides were $2-3 (USD) to all of the local attractions such as the Museum of Anthropology, Fine Arts Museum, Our Lady of Guadalupe, and literally countless other historical and iconic places you should visit while in Mexico City. The area is safe and full of business professionals. There are coffee shops galore and plenty of street vendors around. Lots of places to eat within walking distance. There are police EVERYWHERE! Staff: The staff is friendly and helpful. Most of them speak a little bit of English. Some of them speak good English. The person that was most helpful to me was Fernando. He lived in Los Angeles and speaks great English and knows all of the best places to go. The Cafe staff was also helpful (Rafael, Danay, and Kony). Rooms: My room was clean. The bed was comfortable. The TV was adequate. The bathroom was nice. The room has a safe (use it). Room service is reliable and solid. I had a view of Reforma Avenue also. Overall very nice. So, with all this good stuff why 4/5 stars' About 6 days into the 9 day trip we ate breakfast at the cafe on Floor 1. Something was amiss. It was nothing like our experience the past several days where the service was calm, timely, and professional. Instead, this day was chaos. The waiter was running around and literally sweating. The coffee the served was cold. I ordered an omelette with a side of green chili sauce. It took about 30 minutes to get our food (very uncharacteristic). My wife and I both ate the green sauce and we both got sick after about 2 hours. This was the only time in recent memory we ate the exact same food, so we can only suspect this is what made us sick. We could never be 100% sure though. Ultimately, we both went to Urgent Care (more about this below). Secondly, apparently they were doing construction in the room directly above us. They did keep the construction to times where we were typically not in the room. However, once we got sick we were hoping to be able to sleep during the day a little to catch up on rest, but the hammering above sounded like gunshots in our room. I went downstairs and talked to the desk about the construction above us and asked that perhaps they could take a lunch or an hour or two just to let us sleep some. The desk confirmed that they would handle this, but 5 minutes later the construction crew was back at it. POW POW POW!!! TIPS: Mexico City is extremely inexpensive compared to the US. But, you need your bartering skills to be on point. It is perfectly acceptable for you to barter with the street vendors. If they say 500 pesos, you offer 300. I usually offered a little more than half of the price and they almost always accepted. You can get some REALLY good deals this way. If you stay in Mexico City for more than 5 days you will probably get sick from the food. Expect it. Don't be mad about it. There are so many new pathogens that your body isn't used to, it's almost impossible to not get sick. Everyone says "don't drink the water", but that same water can be on any fruits or vegetables. It's just how it is. Prepare and expect to be sick at some point. Lots of people told us MC is "Dangerous". While that may be true in some areas, we did not feel danger at any point. Be smart. Don't wear jewelry. Don't carry a lot of cash. Use Ubers or a licensed Cab. Speak Spanish. Expect you will be robbed and be willing to give up anything you have on your person. Take these precautions and you will be fine. This is no place to be flashy. Urgent care Experience: You might not know it, but MC is a modern city full of amazing and caring people. Once we got sick, we went to a Urgent Care, which is really just a pharmacy with a doctor on staff. The experience was comical, yet amazing. The doctor visit and prescriptions cost me a whopping $7 (USD). No insurance. I was astounded. Meds worked great and got us back on our feet in 24 hours. Felt 90% the rest of the trip. So, if you get sick don't feel like you have to suffer. The medical care is inexpensive and decent.
"Emporio Reforma "
Located in the Central Historic District which made walking to museums and shopping fun. The staff was amazing. Attentive, very friendly and courteous. Plus they were ready to visit and give explanations and advice without seeming rushed. The rooms are good sized, ours with 2 queens beds. Maid service was detailed. Our trip included breakfast buffet which was so good. I don’t normally go to buffet but this one had a huge variety and was fresh. Oh the fruit!!!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 1:00 PM