Amazing hotel, service overall was excellent, the room was in mint condition. It is located in a great central location near the city center and the historic district.Comment of P. IRMA , United States the 2016-01-29
"Wonderful stay in Emporio Reporma"
Every employee from front desk to room attendants were courteous, helpful and nice. I will recommend Emporio Reforma to my friends when they visit Mexico City. I want to give special mention Ms. Brenda Ramirez of the Tripadvisor who went out of her way to help recover my wife's Sun Glasses that my wife left in the bus of Grayline tour bus. Ms. Brenda Ramirez could have said "I am sorry I can not help you" but instead investigated and called the tour company. She even called the hotel at 10PM to let me know that the sung glasses will be delivered by the tour company the next day. I am so impressed by which Brenda Ramirez handle her customer service. Also "good job" to Luis Garcia and Martin Lopez at front desk in helping to recover the sun glasses.
"Good hotel nice area but....."
We stayed at the hotel for 3 nights, the room we had was unfortunately very small and claustrophobic make sure you ask for a double room with two double beds in ours just had a single double bed, there was a wall blocking the window so we couldn't see out - this could have been because we booked with Expedia you never seem to get a good room booking through them! The breakfast was very good but as it wasn't included in our room rate it was very expensive to add on so only had it once. The restaurant and bar again were internal rooms with no outside view. Hotel was very clean and the staff very friendly and helpful. Good area to be located in to!! Beware the Ecobici bikes though, we are still fighting to get our deposit money back from them!
"Brief Stay en route to the airport"
I needed a hotel in CDMX for a short stop en route to the airport. I chose this hotel for its location, right on Paseo de la Reforma. The hotel provided what I looked for: convenience and a room to repack my bags and take a refreshing shower before that evening's long haul. Unfortunately, I did not got anything more to rave about. The food was not exciting and the hotel, developed in the structure of an old heritage home, held none of the old-world charm I would have been excited to see.
"Great hotel in a great part of the city!"
This hotel is great! Very nice, clean, and extremely courteous/helpful staff! As soon as you walk in you're greeted with a smile and feel very welcome. Everyone who works there is super friendly and will try and help you out with any questions you have. The rooms are big - I stayed in a Double Queen Room, and the beds were very comfortable. Room was very nice and had all the amenities I needed. Location is also very convenient. Short walk from some sights (Monumento de La Revolution, etc.), and it's also a short Uber or Cab ride away to other tourist sites. I walked to a nearby OXXO at around 9pm and didn't feel unsafe at all. I definitely recommend this hotel to anyone planning a visit to Mexico City!
This is a real nice hotel and price reasonably. A bit older but well taken care of. I have enjoyed my visit here and would come back. Situated well and close to everything . Staff is very nice and always ready to help.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 1:00 PM