of TripAdvisor Travelers recommend this hotel
First time staying at the gaylord. We were up for a work function for a couple of nights last week. The place is huge I mean huge. Staff was friendly checking in was quick and easy. The convention area was really nice. All the catered meals were really good we pretty much had breakfast, lunch and dinner there. The lobby area and shops on the bottom floor were pretty neat. They had a couple restaurants on site as well. The surrounding area was really cool plenty of bars and restaurants. Also really close to the new MGM. They had free shuttle and I think it was like a 6 dollar Uber ride back. The only issue with the hotel at all is the layout is a little confusing when you get off the elevator. I felt like I couldn't have been further from the elevators. There are elevators on the right and left ends of hotel but it's like a maze when you get off. Again it's just a huge facility. Overall very nice and I look forward to staying again. I would definitely recommend.
"Incredible lack of empathy of the hotel with its Mexican guests"
Until Mexico is under a tragic moment with a very string earthquake, a big group of Mexicans were staying at the hotel. For us have been a very bad moments thinking about our families and friends, and but that was not important to anyone Maybe a small message in the room or some mention during the analytics event, would have been nice Sorry if my english was not clear enough Francisco Aguirre
Lots of money for adequate cleanliness and service. No coffee in the rooms! I can't remember the last time I stayed somewhere there was no coffee! If you have a nice view, which I didn't, it might be worth it. It is a good place for a convention. It's really, really big, which is why, I think, you can't really have excellence in any part.
"Nice Place for a Convention...Too Bad it's Not Properly Staffed..."
My stay here was for five nights and it was fine. The area is quite lively and there is much to do. It's great for a convention but not if you want to see the sights of DC. The gym is excellent and the rooms are of a good size, but the service was very patchy - I saw some garbage sit in the elevator area on the tenth floor for three full days before I finally asked someone to remove it. (Got tired of looking at it.) It was also very difficult to get consistent or reliable service - on the phone they'd be all accommodating but when push came to shove, they didn't deliver. The people on the phone were extremely friendly as were the front desk staff - especially Robert who checked me in. I think this hotel is probably a difficult place to staff as it's most likely full on weekends and a bit empty through the week. Overall, a pretty excellent hotel and great area to stay.
"Beautiful hotel horrible food in all venues"
Spent a week in August(13-20) attending convention. Staff were pleasant ,place was beautiful but the food,,, National pastime restaurant when we able to get food it was terrible. One day we waited over an hour to be served ,party of seven,we eventually walked out having never been served. Restaurant total I'll prepared and understaffed.Cocoa Bean ,rubbery sandwiches (old). Never able to get coffee in a.m. because they were so understaffed. Generally when I stay at a Gaylord I spend substantial money on food in the hotel,i.e. Tennessee.Texas. Not here in Washington D.C..
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 11:00 AM