of TripAdvisor Travelers recommend this hotel
"Conference Dazzle in National Harbor"
I was prepared not to like this hotel or location. Big expensive corporate hotel in fake location. I was wrong on some things. It is big, as in huge, hotel and expensive. Then I got an atrium room on the top floor with a water view and a balcony. Wow. The room was big comfortable clean well appointed. I was in a great lift location close to the conference area, the lobby and the atrium level, which I only appreciated when talking to my colleagues. The location is a bit isolated if you are not driving. I found the National Harbor restaurants and shops to be great and really busy on Saturday night. I had some great meals at nearby restaurants in National Harbor. Room service comes in a shopping bag. I liked it, it was quick and good food, your can even pick it up yourself on the atrium level. The conference facilities were good with the lobby areas for break out even better as you could see outside.
"Nice hotel but poor logistics planning"
We spent the night at the Gaylord in an atrium view room. The view was lovely and not too noisy in the room. This is a very large hotel meant to cater to large parties. I was surprised when we tried to board the shuttle to the MGM and the driver had only 5 seats available for a crowd of over 20 people waiting. We ended up taking a cab to get to our dinner reservation on time. Then, when we tried to leave we ended up sitting in the parking garage for over 30 minutes due to the backup of cars waiting to exit. There appears to be only one gate to allow people to exit the garage and when everyone checks out around 11am this creates quite a rush. Overall, the hotel is lovely and is a great destination but I was surprised that the logistics lacked a certain amount of foresight given that this hotel appears to be designed to accommodate large crowd.
"A property that could be Great!"
I stayed in the Gaylord a couple of weeks ago, attending a convention. Here are the pros: Their steak restaurant on the first floor is phenomenal. Hard to find tucked by the elevators but a 5 star experience. The layout and property is large as with most Gaylord properties but the view to the Potomac is amazing. Stayed on the 11th floor in a suite. Looking over amusement area and MGM Casino. Cons: The only information on the property is in a little paper booklet. No standard in room binder with all the amenities. Was not able to get Wi-Fi to work during the whole 3 day stay. Anywhere. We had been booked into a suite - for two people. NO options to get a Queen bed set up. Only a King option. Had to get a roller bed in for the second person. No courtesy van or vehicle to anywhere in local National Harbor. Had to walk in the rain or pay for a taxi.
"Great location skip the rooftop bar"
This hotel is great in terms of location and services. The sports bar has a pretty decent menu and prices are comparable to the other dining options within walking distance of the hotel. It is a very nice walk down to a number of restaurants and shops surrounding the hotel. I never felt unsafe walking around the surrounding area at night. The room was nice and clean but there was absolutely no view. I had an exterior facing room not an atrium facing room. The reason this hotel is getting a 3 star rating and not a 5 star rating is due to a problem that I suspect originated in the roof top bar. This is the only place my credit card was out of my possession. The Monday following the trip, Capital One notified me that I had duplicate charges on my card from the same location. When I pulled my credit card statement, I had two charges for $110 and a charge for $60. Everything purchased inside the hotel was done as a room charge or via swipe/chip at the coffee shop near the convention area of the hotel. The only time my card was out of my possession was at the rooftop bar. I am confident that our bartender ran my card multiple times for tips. I'm submitting this so other visitors are aware but in full disclosure, I have not contacted the hotel. I'm letting Capital One dispute the charges. In my opinion, contacting the hotel won't fix anything. Capital One has made me whole by reversing the charges.
"City Within A Hotel"
The Gaylord hotel includes a convention center for which is the purpose of my visit. The first thing you notice after checking in is the beautiful atrium. The hotel is approximately 20 minutes from Reagan National Airport. The nation's capitol is only 10 or 15 minutes away if you want to do some sight seeing. An MGM Grand Casino is only minutes away if you're into that kind of stuff. The hotel has a couple of restaurants on site but we ventured off site to check out the local flavor. Everything is within walking distance. Plenty of food and drink choices to pick from. If you are in the market for a couple of adult beverages I suggest the lobby bar or the rooftop bar which overlooks the Potomac river. The room I stayed in had a couple of Queen beds and a nice size TV. I didn't lounge around in there much. Plus I am a guy so the decorations didn't move me one way or the other. I am more interested in something clean which it was. All in all it turned out to be a great place to stay. TIP: Parking at the hotel is $30.00 a night. Parking a block or so away is only $18.00 a night.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 11:00 AM