of TripAdvisor Travelers recommend this hotel
"Hotel in major disrepair, General Manager, Douglas Wallace not concerned about guest safety."
We are currently staying at the Gending Kedis in 2 Bedroom Villa, Villa no 10 to be exact. Even though the hotel was once beautiful, it is in major disrepair now. We checked in and found on the first night that the airconditioning wasn't working in the 2nd bedroom, later we found that the toilet in the first bedroom had stopped to function. We coordinated with the service staff who were quite prompt in repairing them. Yesterday though, we had a major incident, next to the private pool, on the wooden boards which are quite old and worn. My dad was walking on them and then suddenly one of the boards broke and my dad's leg got stuck inside. I had to rush out to help his leg out and he got scratches and a sprain on his leg. I wanted to personally file a complaint to the General Manager and I asked then to talk to him, a Mr. Douglas Wallace who took a couple of reminders and over 24 hours to return my call. When he did come to meet us, he had a condescending attitude, he said that such things happen in villas all the time, and that maintenance is not easy and that this is the best they can do. His service attitude was so exemplary that he walked out on us while we were talking to him. I highly recommend all future guests to avoid this hotel as the state of disrepair can result in serious injuries for you and your family. For the same amount of money, you can get a lot better villa and a much better attitude.
"First visit in Bali- starting at Gending Kedis Villas & Spa Estate"
It was the best start I have ever had of a holiday and I have been traveling for 25 years. The service is outstanding; staff are very friendly, helpful and competent. The villa surpassed my expectations. I wanted to relax and enjoy - and I did. The spa package I experienced on the second day was done in a very professional and unique way. I will definitely come back and I would like to recommend the Estate to other travelers.
I stayed at the resort with my friends and absolutely loved it. I had never visited Bali before and the hotel reflected the true beauties of Bali! The food was delicious and fresh, and service was helpful and kind at all times. I would definitely recommend this destination to anyone who appreciates beautiful rooms and commodities!
"My Favourite Resort"
We had an amazing second visit to Gending Kedis recently. The staff are amazing and our 4 bedroom villa was fantastic. We loved the private pool. The housekeeping staff were great as were the room service delivery staff. The drivers couldn’t have helped more and took us where we needed to go. Reception staff were great and were so helpful when our flight was cancelled and we had to stay an extra night. The restaurant and room service prices are very reasonable. Thank you so much Douglas and all the staff. We hope to come back again. Tracy and Jamie Stevens (and family)
"A huge disappointment"
This hotel is in a serious, serious need of renovation. It was built in 2007 and judging by our villa, has not been touched since. Luckily we only stayed here for one night, purely to be close to the airport before our flight home. We couldn't, and wouldn't, have stayed any longer. The staff on arrival were nice, although I found it odd that they wanted to see our reservation on hotels.com on my phone, and take a photo of the screen. The villa was down an 80 step, outdoor staircase. Which was fine for us, but probably worth mentioning to people before they book. The villa was dated, lots of dark wood. The a/c had not been turned on before we arrived, so the place was very hot and smelled very damp. Because the villa has an indoor part which is connected to an outdoor section, it seems that the humidity of outside has affected the inside parts and caused them to get mouldy and damp. There were ants everywhere and the bar in the living room was not cleaned. The a/c in the bedroom wasn't on when we arrived either and this really smelled of damp. We had to have the very old, loud a/c unit running all night as there is a 1 inch gap under the bedroom doors to the outside, so the room isn't well insulated. The toilet was broken, making a loud noise for about 30mins after flushing, the water that came out of the taps was slightly brown. We were told that we had to have dinner and breakfast in our villa, due to a wedding. Ordinarily this wouldn't be too much of an issue; however, aside from the bugs I've already mentioned, the villa seemed generally unclean which made it an unpleasant eating environment. Add to that, we took our order for breakfast to reception, as requested, and were told to take it to the restaurant ourselves. Which seemed a bit of a cheek. Needless to say, we didn't stay for dinner. There are so many places to stay in Bali and our previous accommodation showed how brilliant the hotels and villas here can be, as well as the Balinese people. Unfortunately, Gending Kedis does not exemplify the best of Bali, and I would strongly advise against staying here. It is absolutely not good value for the money you have to pay.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM