of TripAdvisor Travelers recommend this hotel
"Long weekend in Hamburg"
Hotel located in a good quiet location and close to transport links; ideal for exploring the city. Nice rooms, great spa and excellent service made this a stay to remember. Highly recommended and we’ll be back one day soon!
"Must be the greatest hotel in Germany"
From you enter the hotel - everything works and is designed to give you a pleasant stay. All rooms are spacious and nicely decorated. There are several restaurants that can please your pallets. And its even central located in Hamburg. Absolutely the Nr 1 hotel.
"A quality hotel in the heart of Hamburg"
Positives: - Clean and spacious room, with two single beds 120cm each or 240cm when put together as a king size bed. - Our room on the garden side was newly renovated - Excellent swimming and spa facility with jacuzzi and 3 saunas - Excellent breakfast - Parking available in the garage under the hotel. Drawbacks: - No coffee in the room - Nowhere to buy water, snacks etc except through room service at a premium rate - Large hotel that hosted a conference both days were stayed there, and sometimes you feel a little in the way. - The main road in front of the hotel is usually congested with traffic making it a little tricky to find road for the hotel, poor signage. - 4 premium priced restaurants attached to the Hotel making it also very busy in the evenings.
Excellent stay at this hotel The food at the Brasseriet and Piazza Romana was excellent. The hotel room was very big, very clean and fresh. The serving at the restaurants was great. We will definitely come back.
My wife and I just got back from a weekend at the Grand Elysée. What was supposed to be a relaxing weekend without kids has left us frustrated. There was a wedding at the hotel Saturday night and the music was loud! We called the front desk at 21 and were told that music would be turned down at 22 as this is hotel policy. This didn't happen. At 23, when we wanted to go to sleep, the music was still going. Loud! I called the front desk again and were told that they would talk to the wedding party. Nothing happened. At 23.30 I put on my clothes in order to go to the front desk and complain, but I met Britta Toborg, Director of Guest Relations, on the way. She found a suite on the 6th floor for us, where we could sleep for the night. It was probably the furthest away from the ballroom wedding, yet the music was still very audible. So I slept with a pillow over my head. Music stopped at 2.30. I don't expect this from a 5* hotel with a £220 per night room rate. The hotel reimbursed our parking fee (£36), as they 'can't give us our sleep back anyway'. I feel robbed! Grand Elysée still gets a 2-star rating as our Friday night was fine, hotel staff was friendly and our room clean and spacious. Breakfast was pretty good too, though I suggest that you put signs on the products, so that we know what we are eating or drinking. For example there are 5-6 different kinds of yoghurt (I think), but we had no clue which kinds. In general, I found the hotel pretty old school. Walking the hallways and seeing the hotel staff's uniforms, I felt like I was aboard the Titanic. This has nothing to do with the hotel or the review, but on Saturday night we went to all three hotel restaturant for dinner, but they were all fully booked, so if you want to eat here be sure to make a reservation beforehand.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM