ACCUEIL - PROPRETE - TRES BON PETITS DEJ. RIEN A REDIREComment of M. OLGA , France the 2015-01-21
"Amazing building, shame about the staffing levels"
The five star Grand Hotel Amrâth is located in a beautiful Art Nouveau building constructed a century ago as the Scheepvaarthuis (Dutch: ‘House of Shipping’), ship lenders offices of the six major Dutch shipping companies. It reminded me of a Rennie Mackintosh building and some parts were stunning. It is located close to the station and the trams. The bedrooms previously were offices and you almost need a compass to find your room. The highlight of our stay was our celebration meal in the bar (a function for 100 people was being held in the restaurant). The ambience was great and our waiter Jesse advised that we were having a ‘surprise’ menu This included a lemon meringue tart birthday ‘cake’ complete with fireworks on the top. As we didn’t want to eat it after our meal plates, napkins and cutlery were delivered to our room the following evening. The tart was enjoyed by all. We also enjoyed the Spa. Not everything was perfection. We were a family of eight adults and checking in for a special celebration. Our reception was not five star - a receptionist and her assistant (of one day) were busy and all went smoothly to begin with. Then the problem - a woman was stuck in a lift so the experienced girl dashed off to deal with it leaving the beginner to cope. It took a further hour for all of us to be checked in. Someone going to the airport urgently needed to collect their luggage from a locked room – the key was in the senior receptionist’s pocket! No manager appeared. 0ur room was serviced the first day at 16.45 by an exhausted girl who still had another half dozen rooms to do. Someone told us that they had been on duty till midnight then back at 0700hours. Is that even legal' The star was the concierge Aco Mihailovski| who could not have been more helpful. There seemed to be serious understaffing but everyone we dealt with did their best in difficult circumstances. All in all we enjoyed our stay but certainly would not class the Amrath as five star.
"This is a real hotel"
We booked in last night 21/09/2017. I own Pavilions Hotel in Christchurch NZ and have stayed at many hotels over the years as I am 66 years of age.The service and everything about this hotel is great. Room layout to staff service is much better than most. It is old style but soaked in history from the years of the 1600s. If we come this way again this is where we will stay without a doubt.
"Over promised & under delivered"
The hotel is in a great position, very close to Centrale Station but sufficiently away from the mayhem in the main city. The building is very impressive from the outside. When we arrived at reception, we had to wait for ages to be seen. There was only one receptionist on duty, There was no warmth in the greeting and lacked any customer service. When we got to our room and looked out of the window, we were greeted by the sight of a construction site opposite one side of the hotel. Whilst I appreciate you don't go on holiday to stay in your room, I didn't want to be greeted by this every day. I spoke to reception who told me that about 50% of the rooms would look over the construction site. I believe this should be brought to the attention of guests staying here so that we could all decide whether this was what we wanted. I asked to be moved. Apparently this wasn't possible as the hotel was 'full'. I believe this to be untrue as there was hardly anyone at breakfast the next day. However, we were moved the following day to a much better location overlooking the canal. The rooms had incredibly high ceilings and despite the funny orange colour, they were really comfortable. Breakfast was plentiful but once again the staff seemed very unfriendly and just went about their business. Worse of all was the porter who flew into a rage because I didn't want his help with my luggage. I've never seen anything like it before and maybe at 63 and half, he might want to consider retiring as surely its up to the guests if they want help or not. Anyway, the hotel looks fabulous but seriously under delivers.
Great location in historical hotel. Large room with very high ceilings....deluxe room. Very friendly and helpful staff. We walked everywhere from hotel to see city over 4 days. Little closet space, slow elevator, curtains that operated by remote control opened on their own.....must have been from another room’s controller. Would stay here again if in Amsterdam!
Occupying an historic older building that used to house the Netherlands' leading steamship companies this property could be a gem if all of the elements came together. Unfortunately things didn't work out that way for our stay. I was traveling with family, all of us adults, and we had two twins. The beds were rather different from what one runs into with top hotel brands in the states - attractive to look at, but not overly comfortable. Following are additional observations: Check in was a rather laborious process; was asked for Passport or other ID and when I submitted my Virginia (USA) Driver's License I was told that US Driver's Licenses were unacceptable. The process seemed to take overly long and I felt that I was going through Customs instead of checking into a deluxe hotel. On second day a used wash cloth that was draped over the shower control was never removed and the other used washcloth which had been left on the floor was removed but no fresh washcloths were ever provided. Turn down service that day replaced a used hand towel but still never removed wet wash cloth in shower nor provided two fresh ones. On second day we hung a "Please make up this room" tag on the door handle during the morning yet by 3:00 PM the room had still not been made up. I went downstairs and approached a Managerial looking gentleman - possibly the Concierge (since the reception positions were flooded with check-ins at the moment) and was told that because it was Sunday the employees got in later because of traffic and that Sundays involved a lot of room turn-over. Seems to me that if there is a predicatably heavy day one would staff up with sufficient personnel to render the sort of service one expects from a deluxe hotel. Restaurant/Bar staff seemed either disorganized or inexperienced and at times only one person on duty (like at 5:30 PM) to handle bar orders and at 6:00 when the restaurant opened he that individual was also tending to the tables - finally he was assisted by a young lady. Overall I felt almost like I was being attended to by hotel school trainees. Our stay at this property was not a pleasant one.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Maestro - Diners Club - Japan Credit Bureau (JCB)
Check-in: 2:00 PM , Check-out: 12:00 PM