ACCUEIL - PROPRETE - TRES BON PETITS DEJ. RIEN A REDIREComment of M. OLGA , France the 2015-01-21
"Incredible pleasant staff and Lovely hotel, AMAZING spa treatment"
Myself and my wife decided to visit Amsterdam for our first year anniversary. We chose the Grand Hotel Amrath Amsterdam, it is incredibly conveniently located, a 10 minute walk from the central train station, and nicely situated close enough to the canals and bars of Amsterdam. Upon arrival we were greeted by smiling helpful staff, me and my wife are pretty level headed people, not well off at all, but treat ourselves to luxury holidays and accommodations when we can afford to do so, we know what it is for hotel staff to put on “a show” in order to please a customer, but it felt like the staff at Grand Hotel Amrath Amsterdam were nice just because they were nice, not because they were paid to do so. I witnessed a bell boy (I think) kneeling down and talking to a small child, making the child laugh, while the parents were queuing in the reception, I feel its little details ‘over and above’ such as these that really makes the difference. As for my experience in this hotel, it was most definitely 10/10 with a special mention to the spa staff, Ian and Gracita. My only criticism of this hotel is that the spa treatments are not advertised as well as they could be, for I believe if the treatments were, then guest would be jumping at them! I booked myself a sports massage with Ian, and my wife booked a relaxing massage with Gracita. I have had a lot of sports massages in my days, due to my active lifestyle, and I would say that the sports massage that I had with Ian was not only the most relieving, but also the most informative, Ian was able to tell things about my body that 1) I already knew, I.E. what was my dominant side of my body and 2) what I need to do more or less of based on what he felt during the massage! My wife has always had tension problems with her upper back and neck, and without telling Gracita this, she was still able to pin point these areas and resolve the tension that my wife has had for months. Overall our stay at this hotel was amazing, and I would advise anyone that is considering this hotel, to also consider booking some sort of treatment, you will not be disappointed!!
"Ratón en la habitación! Y no les importó "
Was my second time at the Amrath. First time was ok but this time I have many complaints. About the noise in the room, people in the front desk cannot resolve any of the simple situations we asked for example to book a bike for next day... really simple. But the most important and nasty thing was to find a mouse in the room!! The only thing you did was to say “oh, sorry about that... we can change your room” Sorry about that''' You are a five stars hotel. And by the way another passenger was with the same problem! So, that is not a inconvenience as the manager said! Is a tragedy if you are a five stars hotel! I wonder how many mouses are in the kitchen uf I have in my room!
"Wife’s birthday getaway "
Hotel very nice. Service not the best. Called on 2 separate occasions. First took over 1 hour for somebody to look at safe. Next day called room service for some ice which didn’t turn up. Had to get myself after 40 mins.
"Great service , one of the best in Amsterdam "
Absolutely brilliant , great staff , so polite and helpful . The hotel is situated in a brilliant location , close to train station and the square . The food was amazing , great choice at breakfast too , spa fantastic , a choice of tea aswell as coffee in the rooms would be a great addition . The hotel is beautiful , great architecture I kept looking around my whole stay ,I wouldn't stay anywhere else now . Looking forward to my next visit
"A great experience!"
This hotel is beautiful and in a perfect location. From tending to our luggage to offering bike rentals this place served all of our needs in a friendly and prompt way! Thanks! We would recommend this!
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Maestro - Diners Club - Japan Credit Bureau (JCB)
Check-in: 2:00 PM , Check-out: 12:00 PM