ACCUEIL - PROPRETE - TRES BON PETITS DEJ. RIEN A REDIREComment of M. OLGA , France the 2015-01-21
"Good Quality Hotel"
Very friendly services. Restaurant located in center. Very clean rooms, free mini bar and free wifi . Bar and restaurant expensive but very pleasant service. Breakfast 30 € for one person. Definitely came back again.
"Excellent HOTEL and staff"
Prior to our arrival I contacted Aco. Chief concierge and Les Clefs d'Or member. He s a proven professional. When we arrived we were warmly greeted and our room was nothing short of spectacular. He Made sure my wife's birthday was a beautiful lifetime memory. The hotel recognizes the difference between a LCD concierge and one without their keys. I hope the management realizes what an valuable service this is to your guests. Personal attention to details is their mantra. The only thing I feel needs improving is the restaurant, food was mediocre but service was good. Milton was a great server. Our housekeepers were good, but not consistent. Communication is often lost between front desk and what is requested, would suggest, follow up and follow through in this area. Loved the room, Canal view, soaking tub and floor to ceiling heater in the bath. We loved our experience in Amsterdam, we would love to,live in a country where people are happy, healthy and cared for. No homeless or beggars, how refreshing as most of our cities are filled with these people.We are From the USA but searching out a new homeland and will certainly put Holland in the top ten. Your country is beautiful And your people are professional, kind and fun to get to know. We hope to return. P.s. Great tulips. Don't mis the fishing villages on the North Sea, a true treasure.
We stayed for 3 nights in early May, had a beautiful room with 12-14 ft ceilings.. Good rate, a bit pricey but well worth it. Lots of extras inclined in price like free in room bar. Beautiful bathrooms, beds etc, and great staff and care. View in the room wasn't the greatest but they offered to up grade us if we wanted, but found our room quiet and comfortable so stayed put. Great great hotel.
This historic building is now a beautiful hotel and is in the heart of Amsterdam and close to the train station and the cruise port. Awesome experience We have stayed there before and will again upon our return to Amsterdam.
It's a very difficult hotel to review. The first impression on arrival was terrible, you did not feel the 5 stars at all and staff seems far away from 5 stars standard. I was there for a congress and first night I was given an upgrade to the top suite but I had to move to a standard room the day after. The suite was the top one on three floors with the bathroom on the very top. Weird room with narrow staircase. The carpeting needs an update and so the elevators. Breakfast was also not what you would expect. The building itself is beautiful and historic but I guess they need someone to renew it and with a clear project in mind. Great potential but...
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Maestro - Diners Club - Japan Credit Bureau (JCB)
Check-in: 2:00 PM , Check-out: 12:00 PM