ACCUEIL - PROPRETE - TRES BON PETITS DEJ. RIEN A REDIREComment of M. OLGA , France the 2015-01-21
"This truly is a grand hotel!"
We were here for New Year's Eve. When we arrived, we found out we had been upgraded to a junior suite in one of the newer parts of the hotel. The architecture and design of this hotel is magnificent. It used to be the offices of the top six shipping firms in Amsterdam, and you can tell from all the nautical-themed glass and decor. Our room was beautifully appointed, with a very comfortable bed and free mini bar! Our bathroom had a huge tub and walk-in shower stall with heated floors. The staff were friendly and courteous, and the breakfast is fabulous. Staying here made our New Year's very special.
"2nd Stay at this Great Hotel"
This was our 2nd "weekend break" stay at this imposing hotel which as before, is both good on the outside and amazing on the inside! Superb location - approx 10 min walk from Central Station, and easy walking distance to Dam Square and the local sites. Our room this time was smaller than our previous stay, but still functional and spotlessly clean! Mini-bar included in the rate is a great touch. Great modern bathroom, with separate shower. Room air-conditioned, with large flat screen TV and amazingly high ceilings! Other people in our party used the swimming pool and sauna facilities and raved about them. All the staff we interacted we superb. Polite and very helpful. A great stay for a weekend away!
To start with this Hotel is definitely not a 5 star and in hindsight we were glad we got a special deal through our travel agent and booked well in advance. So it was not too much over the top in price. Upon arrival we were greeted by a very pushy and overwhelming doorman who proceeded to tell us a story about surfing in Antartica (who cares') only to hear him telling other guests the same story a few hours later as we were going out. This doorman showed us to our room, still talking gibberish and obviously expected a tip. Of which we did not oblige. The next day we saw him in the restaurant area and he completely ignored us. The quirkiness, dark painted hallways and dark wood makes this place feel somewhat spooky. Walls have paint chips, carpet is stained and the Hotel has an overall “tiredness” about it. Our room overlooked the canal and was a good size and I must say the king size bed was very comfortable and the free mini bar a nice touch. However the towels were threadbare and had holes and the hairdryer was useless. One morning a maid came straight into the room without knocking and insisted that we were checking out that day - I explained that it was the next day and then she apologised after blaming the office. Breakfast choice was okay however the “stations” for the food were scattered all over the place. I had to change my plate a few times before dishing up my breakfast as I noticed the lingering smell of eggs. Location is quite good though however I am sure there are much better hotels in Amsterdam that are truly 5 Star.
"Warm, friendly and different"
The building is very impressive, in a kind of Dutch art nouveau, which once housed the mighty Netherlands shipping companies. It has big windows and high ceilings, and although we paid extra for a larger room, it still managed to be cosy and warm. The staff were friendly, especially at the breakfast buffet. The only downside was the bar/restaurant which seemed rather uninviting. It didn't matter, there is beer and wine in the room and there are plenty of places to eat just down the canal. It is a 10 minute walk to the train station where all the trams gather.
From the moment we got there I was blown away! A gentleman greeted us at the door to open it for us, with an easy check in! (One unexpected payment was a deposit to be paid that was only payable by credit card, but we were assured it would be released back to the card on departure) A lovely gentleman called Hans took our cases and showed us around the hotel and then to our room! He explained how to open the curtains (by remote) showed us the FREE MINI BAR and the coffee machine! And gave us a map and directions to places we knew we were going! The room it self was beautiful, we paid a little extra to upgrade after purchasing the holiday as it was a treat for my birthday! Our room included a super king size 4 poster bed, TV and chairs, a trouser press, a massive ‘rain’ shower and a Nespresso machine (need to boil water in the kettle first to make this work) and a view of the canal. During our stay we used the concierge service to hire bikes. This costs 16 Euro per day/bike and 13 Euro for any day after. The concierge got our bikes, made sure we knew how to lock/unlock them, measured them for us and ensured we knew where we were going! At the end of the day we just left the bikes in the lobby and they put them back. The concierge service also offered tickets to buy for all the museums etc. Although we didn’t use the swimming/ spa facilities as we packed too much into our short stay we did have a peek inside and they too looked very clean and luxurious! I would definitely recommend this hotel to stay in if you are not on a budget and can afford a little bit of luxury!
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Maestro - Diners Club - Japan Credit Bureau (JCB)
Check-in: 2:00 PM , Check-out: 12:00 PM