GRAND HOTEL PLAZA

The location of the hotel is unbelievable !!.It really is like entering a palace from yesteryear!! Although we booked a suite with twin beds we were informed suites do not have twin beds(a common problem with most top hotels in Europe these days) Eventually we booked an executive room which was beautifully furnished in period style(with twin beds) BUT in the large bathroom which hade been modernized was a large Jacuzzi in the centre of the room(,no separate shower cubicle or regular bath) this Jacuzzi was built for use of two young couple to use together,not for us in our seventies-why!! because it was totally suicidal to get in and out(really scary) no supports rails to help one get in and out,,no soapholder,no towel rail. After our first night they moved to room although smaller did have a very large shower in the bathroom. The service from everybody was courteous,friendly and attentive. For those who complained about the breakfast I don't understand as we had no complaints,just the opposite(and we stayed for 5 nights). Now comes the fly in the ointment-from the moment one enters this magnificent palace with its beautiful furnishing you get hit by the smell of age and mould!!!! Only due to this we would not entertain to staying there again.

how they got 5 stars is a big mystery very old and outdated interior in dire need of renovation refurbishment or more efficient methods . the glorious past is to be seen in many details but they are not even trying .

Fellow travelers, let me tell you a story. My wife and I checked into the “five-star” Plaza Hotel on the Via del Corso in Rome, so delighted to be back in the eternal city that we were prepared to shell out 352 euro a night and so travel-lagged that we were not forewarned by the faded grandeur of the hotel’s public areas. We were assigned to room 307 and unpacked. Then we became aware of the following and followed up with management. No soap (housekeeping oversight), no face cloths (hotel policy), one small bottle of water, along with a warning not to drink the tap water (hotel policy), broken television (fixed after three requests and several hours), a faulty air-conditioner (never fixed) no internet (up and down like a see-saw and don’t even think about getting it fixed at night unless you want an earful from the night manager as I did.) To say this hotel is tired is akin to saying a dead man is sleeping. To open 307’s door, apply shoulder firmly to door and push hard. The carpet is so threadbare that in places it ceases to exist, exposing the wooden floor beneath. (We would have known it was a wooden floor anyway because it creaked so badly). No proper shower, just one of those bath showers that reluctantly disgorge water through partially blocked nozzles. Every bit of furniture spoke of a grand past, but sad and sagging present. So, we complained and the manager, a really charming and apologetic man, upgraded us to a suite; room 217. Lovely old room, but unbeknown (probably) to the manager, it is right above the street’s buskers, so we had just settled in for a siesta when we were jolted awake by bad bongo playing amplified by bad amps. It got worse from there with electric guitars joining in and someone with a limited repertoire exhuming old pop songs and proceeding to torture them to a synthesized ‘musical’ backing. We complained and was told that nothing could be done. “This is Rome.” Ah well, we thought, at least we can get our laundry done. Sure, we could, if we were prepared to pay 11.00 euro to have a T-shirt washed. No thanks. Then the toilet broke. Now you know those questionnaires that some hotels leave in the room asking you to rate their service' My wife discovered one, but someone else had beaten us to it and filled it in during 2015!!! and it had remained uncollected ever since. What did this previous guest think of the hotel' I quote: “Everything about this hotel is one-star, except the bar which is four-star.” I could not have put it better except to add that the bar has deteriorated since then.

The only thing that I liked was its location!!! The double superior room was very old , needs renovation. When we arrived at the hotel they told us that our booking was cancelled!!!!! I had made the reservation (6/6/2017)from a very famous travel site (prepaid rate) and of course I had the confirmation number. The receptionist was trying to explain to me, that the day before (12th of June), they send a mail to the travel agency cancelling my booking because the hotel was fully booked. Of course noone informed me about this.I must mention that 3 days ago,there was availability in superior rooms in the hotel,because I wanted to make a reservation for a friend of mine. They were insisting on their opinion , that the problem was with the travel agency!!!!!!!. At the end they told me that they will give me a room,but I must go 5 hours later (the time was 1pm and I had to be back to the hotel at 6 oclock in the afternoon). When I went back to the hotel,the room of course was not ready........... they offered me a drink and I waited for the room to be cleaned. Finally at 7 oclock,the room was ready. the luggage came 40 minutes later. Towels and slippers only for one person!!!! Regarding the roof terrace bar-restaurant, we went yesterday afternoon,we asked a table(it was empty..)they told us to sit wherever we like. Half an hour later,although the waitor brought us an ashtray,we had not ordered yet, they told us to sit to another table because they had reserved this table for dinner!!!!!! This is not a 5 star hotel........................

We had stayed in The Plaza a couple of years ago! We knew the location is fantastic- right at the centre Via Del Corso. Inspite of ratings which were very low on Booking.com- we decided to stay here due to the location and the history of the hotel. We had asked for 2 connecting rooms since we were with kids. One room was nice overlooking the road and the other was too dark and dingy as was facing the sides of the building. Our third room was also facing the sides of the building and was musty and dark. So we spoke the reception and asked them to change this room to a road facing one as we had booked all 3 superior rooms. After much coaxing they did after all give us a very nice room. This location is unbeatable. There are lots of restaurants and shops in the bylanes. We loved hanging out at Dami Bistro- free wifi and good coffee and snacks! The breakfast room is beautiful. The food is average a typical continental breakfast! The room service was good. All in all a well spent 5 days. Would we come back to the Plaza- yes with road facing rooms!