"A great place to stay"
Booked to stay here for a few days, the exterior of this hotel is a sight to see in itself, the grandeur of the building and reflective windows just makes it stand out so much, the rooms are exceptional comfy, lots of space in them and terrific view from the windows, free wi-fi also helps. Staff are welcoming and always willing to help out even if it's just with local directions.
"Amazing hotel in a great location"
The location of this hotel in the heart of the business district. It is on top of the building and has a great view when the air is clear. Staff are friendly and helpful. Lots of restaurants in the mall below. I was able to stay in one of the suites which was AMAZING!!!
"A safe choice for Beijing"
I would recommend this hotel for any first time visitors to Beijing as it's large, familiar, and comfortable, and close to many of the must-see tourists attractions. What's also handy is the shopping mall located beneath it. The one thing I wasn't a huge fan of was the fake tropical pool set-up. It felt like something out of the 1980's. P.S. Thanks for the complementary birthday cake! A very nice touch.
We stayed at the grand Hyatt for several nights. The hotel is centrally located in Beijing to various transportation modes... Subway, bus system, official taxis and "black cabs" (unofficial). The hotel has a great buffet, coffee shop, attached to a mall, along with a great steak house just outside. The staff speaks English as well as several other languages. The rooms very clean and comfortable. If there is anything needed to make tour stay better the hotel did what they could to accommodate you. If you are going to Beijing for business or pleasure this is the place to stay. Its a $$$$ hotel but worth every penny. You must go to the pool located in the basement but it looks like you are on an island. Get a massage while by the pool its to die for. Also, relax in a covered private cabana after a swim. Don't forget to leave the hotel to see the temples, Tie Amen Square, and a hundred other sites.
"Poor service - like a Government Hotel instead of the GRAND Hyatt"
For the most part the hotel was ok. However considering that this is the Grand Hyatt, i had higher expectations. First, there are number of their staff who struggled to communicate in English. Secondly, and more importantly, the level of professionalism and service falls below expectations to me. The incident that stands out most to me was at breakfast when i wanted to order noodles from the chef. The chef, very gruffly so, barked a question at me in Mandarin : "What do you want'" As my command of Mandarin is limited, he very ungraciously shoved a bowl of noodles at me. The noodles were already pre-made and the noodles have been sitting in the broth for some time. The noodles were soggy and not appetizing. I believe that I should have been given the option to order from the menu of options listed at the noodle stall, but the chef could not be bothered. He just prefered to get done with the job. Other examples of poor service was the waitress who attended to me at the main desk of the breakfast hall. She directed me to the table that was most convenient to her - which was right at the entrance. When I asked for a different table, she told me the restaurant was full and that was the only seat left - so i took seat as directed. However when i walked to the buffet line it was clear that there were many empty and available tables on the inside of the restaurant. These were just 2 of multiple examples of poor service for establishment carrying the Grand Hyatt name. I'm not sure I would ever want to return unless i have absolutely no choice. Do yourself a favour and stay at the PARK HYATT instead. Similarly priced, but their service is way superior to this dismal excuse for a Grand Hyatt. Unless you enjoy paying Hyatt prices, but getting Governement-run-Hotel service
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM