of TripAdvisor Travelers recommend this hotel
"Herencia at Tres Rios"
We just got back from a fabulous vacation. The weather was fabulous, the rooms and grounds were meticulous, and the service was outstanding. A special thanks to our butler, Carlos, who was so accommodating and gracious and made us feel so pampered! Nora Elia cleaned our room each day with a smile and made fantastic creatures out of towels! Adriana Huerta was our favorite hostess at any of the restaurants, remembering our names every time we were there! At the spa, we got the most relaxing of massages from Josephine, Viviana and Jose... We can't wait to go back!!
"Our vacation "
This is our second visit here at Hacienda Tresrios within 3 years. This place is beautiful and the staff. The staff here at Hacienda Tresrios goes up and beyond their service's. Who check us in for breakfast and escort us too our seats . The staff over the activities and entertainment. The individual within this list has been remarkable team in activities. great in dance lesson and several other activities Jonatan Liborio, David and Christain. Daniel Gonzalez his costumer service in the restaurant has been excellen. He is all was serving my husband and I with a big smile. We're looking forward to coming back next year.
"A week in Paradise"
this is an amazing place. From our butlers who answered our wishes and gave us such great suggestions to our pool guy, Raphael, who also helped make our reservations, service was beyond excellent.. We took my two sisters, my brother-in-law and their 22 yr old nonverbal son. Raphael went above and beyond to make their son feel special. We had the best time and many, many laughs. Can't wait to go back next October.
"Absolutely outstanding!! The most amazing staff!"
We were a big group and the staff was so great and accommodating. Karla, David Azael, Diego and his Dora, Mini Cooper, Deva, the ladies at the buffet greeting place, all the waiters, and many more made our trip very wonderful and memorable!! Many, many laughs! The hotel is very nice and spacious and always clean. They serve top shelf drinks and seem to never run out! We were a party crowd, but you can totally lay low if you want. The only down fall is the view from our room was just trees and the beach is a little walk away. The beach was great except for the water (the rains make it kinda dirty) but it didn't keep us from swimming! The activities and all the directors were awesome!! Thanks so much for everything😁
"Awesome Place for fun activities. "
The Cleanliness of the resort is amazing. The workers work so hard to keep everything comfortable and prestine. I was so impressed with the property being self sustainable. The air conditioning and solar for heating up the hot water we used in the showers. The resorts own farm to grow vegetables to serve to guests. The property is on a nature reserve so there are lots of different animals to see. I felt all the staff at the hotel did an awesome job to serve us. We had this Awesome food service man Alberto. We just followed Alberto around as he workered at many of the resurants. We loved his service and he genuinely loved to serve us. The resort has a high energy activities staff. They direct the daily activities, and give suggestions on the better ones to do. Particularly Diego and Ivonne. Diego was on many of the activities we did and he was always a pleasure. He made the stay really fun. Ivonne did our bike tour and she was really informative with all the nature around the park, and the history of mayan culture. The food is very delicious. Lots of authentic Mexican specialities. For breakfast the hand made tortillas are a treat. This is also a time share resort. And if you want a time share talk to Fabrizio. He was the most cordial, and he took us on an amazing tour.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM