of TripAdvisor Travelers recommend this hotel
"Sustainable hotel, nature and a good holiday"
The staff was very nice and always willing to help. Good food and drinks, I enjoyed the different restaurants (specially the italian one) They offer free activities to do inside the hotel like bike tour, cenotes, kayak, snorkelling and others. There is also a free shopping tour to Playa del Carmen. The property is really nice, great pools and clean rooms. Erick Lopez and the other bell boys were really friendly and willing to help when we and other guest had issues with our transportation company (BD Travel). Summarizing, I enjoyed my visit to Hacienda Tres Rios and I would like to visit them again.
"Hacienda Tres Rios Eco-park Resort"
My spouse and I stayed at Hacienda Tres Rios, the Three Rivers resort and eco-park, from June 8-13. At registration we had a delay in getting situated in our room, the staff however was responsive to getting us the refrigerator and towels that were missing from our room upon arrival. Although we did not get a king size preferred room because of lack of availability, we ended up liking our spacious double room for its location in the main building and proximity to all amenities, including the small, but well appointed, fitness room, which was located in the second floor spa. Interestingly, even though we were told that the resort was at full capacity, we never felt overcrowded or delayed in any venture. In fact, at various times of the day, we often found ourselves the only people on or around the beach or ecological sites. There are two beach sites on the property. One is a muddy, boggy, warm shallow cove that's open to all the hotel guests with hardly any beach to speak of, the other, connected by a bridge over the first river on the property, is a scenic sandy beach with a shallow sand-bottomed low-surf sea expanse. Even though this is the best beach on the property, this beach is blocked off for the resort's premier membership crowd, as a special entitlement. Although we were not in this privileged group, we were not deterred from using the facilities, since, "the Mexican government established a law that stipulated that no coastal land could be privately owned within 20 meters inland of the Mean High Tide Line. For those of you who aren't keen on the metric system, that's about 60 feet. That means you have a right to walk on any beach in Mexico without any restrictions," which meant that we were able to access and play on the beach and in the water, even though the bridge to that part of the property was kept chained off. Beyond this sandy beach is the second river emptying into the ocean, a cool dip with its own fish populations, if you are into the fauna. Further north, there's an undeveloped, uncleared and uncleaned beach expanse that marks the eastern edge of the eco-park. Our favorite aspects of the trip were the rivers and cenotes (water holes) that are the natural playgrounds on the property, and the various activities or "tours" that are provided at no charge, on site. These include a free river kayak tour, A snorkel tour down the river, and a bike tour to the various cenotes on the property. One can also request a tour of the arboretum and the kitchen facilities. For a fee, you can also take a Segway tour of trails on the property, which was a lot of fun (thanks Alex). We also enjoyed the availability of beach towels at all watery location. If I could make one suggestion for the resort is to add inner-tubing for those who just want to gently float down the lazy river, or, if you have room in your suitcases, to bring your own inflatable tube. The food on the property was standard all-inclusive faire: a main dining hall, four specialty restaurants, a coffee shop and a pizzeria. Our favorite specialty restaurant was the Mexican restaurant, but what we found interesting was that no matter where we ate, the soups were especially good. Service at all of the eating establishments was of high caliber. If you're looking for an extensive nightly entertainment program, you've come to the wrong place. While we were there, there was a good Mexican culture night, but what the resort lacks in big show entertainment it makes up for in a long list of daily activities including Spanish and dance lessons, arts and crafts, various fitness activities, and evening tastings of wine, tequila, and on-site brewed beer. In conclusion, what makes Hacienda Tres Rios special is it's location and access to its ecological and natural park and waterways: The preservation of local plants and trees that also invite and maintain a variety of animal species, as well as a natural playground for adults and children alike. We will certainly come back for more.
We had an amazing stay at Hacienda Tres Rios from June 5th-10th. Being that my wife & were celebrating our 10th Wedding Anniversary we would have preferred to have had a king size bed instead of two queen size beds. We asked for a king sized bed once we arrived but were told that our reservation was only for two queen size beds. When we booked on Priceline.com we were never really given a choice for type of bed, etc. Our first room smelled of paint thinner and my wife could not take the fumes. We were given the opportunity to get a room with a king size bed but with an additional $35 per night charge. Since we were on a budget we politely declined and settled into our room with the two queen size beds. After checking in our concierge Carlos informed us about a 90 minute presentation available each morning at 8:15 about becoming a member. The second day we decided to pass on the presentation and just enjoy the property. We kayaked and snorkeled the cenote. Christian, Oscar, & Said were great in helping us kayak & snorkel. The cenote was exhilarating and we decide we would snorkel the cenote & river once again before leaving the resort. That night the Mayan Show was amazing. The musicians & actors worked so hard to put on an entertaining yet educational show. On Wednesday morning we showed up for the presentation at 8:15. By 9:00AM we were in a room where multiple people came out before we ended up with a sales rep named Nick. Before we politely declined to become members it was now 11:30AM. We were promised up to $1000 in resort credit but ended up taking two complimentary tickets for a half day trip to Tulum. The next day we went to Tulum and had a blast. After we returned to the resort we snorkeled the cenote & river once again. During our time there we took two trips into Playa Del Carmen for shopping, etc. Our last night we attended the Mexican Fiesta and once again had a blast. As for the resort it was beautiful & clean. Our concierge Carlos was the best. Isaisis our housekeeper took great care of the room. Said & Alejandra were great with the kayaking & snorkeling tours. There were so many more employees that went out of their way to accommodate us each day. Fruit carvings were beautiful as well as floral arrangements. Mayan Honey shampoo was great as well as body wash & hand soap. Beach was dark but river leading into cenote was beautiful. Saw coatis, turkeys, iguanas, & agouti's. Felt secure inside resort. Bedsides the 3+ hours spent on the sales presentation we loved everything about our stay at Hacienda Tres Rios.
"Mostly good, but some improvements needed"
Fairly small, all-inclusive resort that has very friendly staff, good food and drinks and some unique things to do. Really enjoyed the jungle trails leading to several cenotes. Kayaks and catamarans are checked out at no cost. Nice beach lounging available but the water at the beach is less than perfect. Nice pool areas with great service. Adult pool area is quiet. Best restaurants are Hacienda on the pool patio and the Asian Fusion restaurant. Also, the buffet restaurant is surprisingly good. Service is good everywhere. However, our 2 bedroom suite had faulty air conditioning that they tried to repair several times and it was never fixed to our satisfaction. They would not move us for reasons we do not know. Also, one evening we were without hot water for several hours and they did not have a solution for us showering for dinner! I would return if the price remained affordable but would prefer several other resorts on the Riviera Maya that I have been in the past, but they do cost more. I would say this is a good mid-level resort - nothing horrible about it, but not top notch. The very best thing about the resort is the staff - friendly, polite, and willing to help. A special shout out to Antonio V. at the beach area - great service; Lidia at the pool area - good service and great smile.
"Perfect place to relax"
I was there in May for few days with my daughter. We loved the fact we were away from everything. Being used to be in the action of Playa Del carmen... it was a nice change. The surrounding looks wonderful, beautiful gardens well taken care of. They work days and night to maintain it. The room was spacious, well cleaned and the AC (which was needed in May) was working fine. I never ran out of hot water. The food was great, I loved everything I tried... lots of veggies and fruits. The service was great. The service was always amazing. Thank you all for everything! I loved the pools, it feels refreshing. It was clean and well maintained. The entertainment was amazing. Lots of activities to do. I loved the bike ride with Alan. what a great gentleman!!!! The beach.... what a treat! One of the best I have seen in Mexico so far. I will return for sure!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM