Hard Rock Hotel Riviera Maya is located along the Caribbean coastline in Puerto Aventuras, just 15 km from Playa del Carmen and about 35 km from Tulum’s archaeological site, offering easy access to shopping, dining, and entertainment. The resort is approximately 65 km from Cancún International Airport (CUN), with transfers typically taking around 50–60 minutes by road.
Km 72 Carretera Cancun - Tulum, Riviera Maya, Mexico - Puerto Aventuras
Amenities
General services
Wi-Fi
Wedding
Wedding services
24 hour security
Free WiFi
All Inclusive Options
Babysitting
Multilingual staff
Honeymoon
Pet amenities available
Fire safety compliant
Room services & amenities
Stunning views
Family rooms
Daily maid service
Room adapted to disabled people
Heated guest rooms
Wakeup service
Parking Facilities
Private parking
Valet parking
Free self parking
Entertainment & Leisure
Pool umbrellas
Motor boating nearby
Boat tours nearby
Karaoke
Ecotours nearby
Beach
Beachfront
Private beach
Direct access to private beach
Beach sun loungers
Beach towels
Beach umbrellas
Swimming pool
Outdoor swimming pool
Children's pool
Pool sun loungers
Poolside service
Kid's club
Children's playground
Indoor play area
Children's programs
Excursions
Entertainment staff
Evening entertainment
In-house entertainment
Live entertainment
Disco
Nightclub/DJ
Concerts/live shows
Music library
Games
Recording studio
Wellness facilities
Spa treatment room(s)
Spa
Spa / Wellness Packages
Wellness facilities
Massage
Beauty & skincare treatments
Facial treatments
Hot tub/jacuzzi
Outdoor jacuzzi
Sauna
Spa Lounge / Relaxation Area
Fitness centre
Fitness classes
Sports trainer
Yoga studio
Beauty salon
Non-smoking rooms
Dining
Vegan menu options available
Restaurant
Gourmet restaurant
Beach restaurant
All-Inclusive meal plan
Breakfast
Buffet breakfast
Bar
Pool bar
Snack Bar
Sports bar
Lounges & Bars
Cafe / Bar
Room service
24 hour room service
Coffee shop or cafe
Food & Beverage outlets
Afternoon tea
Alcoholic beverages
Non-alcoholic beverages
Vegetarian dishes
Business facilities
Banquet hall
Meeting rooms
Business centre
Conference facilities
Copying & printing facilities
Meeting/Banquet Facilities
House Rules
100% non-smoking hotel
Children welcome
Small pets allowed
Reception services
24-hour front desk
Reception
Concierge
Currency exchange
ATM/cash machine on site
Early check-in
Late check-out
Express Check-in / Check-out
Luggage storage
Tour organisation
Tourist information
General amenities
Gift Shop
Air conditioning
Chapel/shrine
Designated smoking area
Disabled access
Elevator
Garden
Gift shops or newsstand
Safety deposit box
Terrace
Cleaning Services
Full service housekeeping
Dry cleaning
Laundry valet service
Ironing service
Sports & activities
Canoe on site
Golfing nearby
Water sports equipment
Beach volleyball
Bike rental
Cycling
Diving
Hiking
Kayaking
Snorkeling
Tennis court
Water park
Waterslide
Watersports on site
Yoga
Transport Services
Airport transfer
Limousine service
Taxi
Car hire
Car with driver
Shuttle service
Conditions
Check-in/ Check-out
Check-in 03:00 PMCheck-out 12:00 PM
Credit cards accepted by the hotel
Visa, MasterCard, American Express
About this property
Location
Mexico>Riviera Maya>Puerto Aventuras
Number of rooms
1264
Hard Rock Hotel Riviera Maya
Reviews
Prestigia Reviews (4)
Tripadvisor Reviews (24109)
4.4 /5This average is based on 24109 reviews
Cleanliness
Sleep quality
Value
Service
Location
T
Tina6676Crawfordsville, Indiana June 2026
Fantastic Vacation Destination
I had a great time with friends this past week! Gabriel, our butler, was wonderful. He was attentive to our needs ensuring that we all had a great time. I highly recommend this resort and Gabriel!
R
rachaellF1419YAJune 2026
Friends trip
Hard Rock RM was amazing. Our butler Gabriel was amazing and always checking in on us. Anything we needed he made it happen.
4
490amyfAnkeny, Iowa June 2026
Great service at HRRM
We wanted to give a huge shout out to Otto, part of the entertainment staff at HRRM. He does a fantastic getting everyone involved in crafts, games, water aerobics, etc. He definitely has made our sta...
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R
rolandrtxFort Worth, Texas June 2026
Hard Rock Rocks
We've been Legendary Club members since 2012 and this is our third time staying at the Hard Rock Riviera Maya. With a few minor exceptions, every one of our stays has been memorable and enjoyable, but...
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D
debbierL7163GFJune 2026
Great Week in the Sun!
We had a great week at Hard Rock Riviera Maya in May 2026. We were picked up at the airport by our private driver, Cristian, and driven the 1 hour 15 minutes to the resort. We were met at the hotel ...
Fantastic Vacation Destination
I had a great time with friends this past week! Gabriel, our butler, was wonderful. He was attentive to our needs ensuring that we all had a great time. I highly recommend this resort and Gabriel!