Great Location! Easy access to Trolley & Airport. Great amenities although I didn't use most of them, were comforting to know they were available. MaryJanes restaurant was great. Amanda was wonderful and very friendly. Beds were wonderful! We overlooked the courtyard and the lights & music from the club kept us up during the night.Comment of W. Suzanna , United States the 2014-09-24
"I enjoyed the stay in San Diego."
I am satisfied with Hard Rock Hotel generlly, but I wouid like to tell only one feedback . The curtain between the shower and toilet is not long enough to prevent the water drop from splashing out of the shower space. So the floor in front of the toilet got wet. I had to clean it up with the bath towel. It was troublesome for me! I had a backache due to it.
"Needs to work on communication"
I booked here for the weekend for the night of our wedding, everything was great. Except when we got our bill when we checked out. We were overcharged. I booked a spa and we weren't able to make it so we rescheduled, I was never told there would be a charge. I called and left a voicemail and didn't hear back. I called a week later and finally I was able to be put through, to only be told they have to talk to someone and they would call me back, the next day I receive a call to be told that I would only get 50% back of the overcharge, regardless if they told me about their policy or not...
"Excellent business meeting and stay!"
The team at the HRH took great care of my meeting guests for their stay and took FANTASTIC care with helping me plan the meeting. Everyone at the HRH that I interacted with was wonderful to both me and my guest.
Robbie at guest relations gave us the VIP treatment. Friendly staff and fun atmosphere. We danced at the 207 Bar with friends and enjoyed breakfast afterwards in their all night diner. Had a great time!
"First time in a Hard Rock..."
Really unique room layout, but unique in a good way. Nicely done. Everything was clean and seemed new. The location was great, as well...right at the entrance of the Gas Lamp District, and (for me) right across the street from the Conference Center. Overall, a fun and interesting hotel with very pleasant staff.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 11:00 AM
Please note that a resort fee is payable direct to the hotel upon arrival. Resort fees are subject to change and guests are advised to check the hotel's website for current charges.