Great Location! Easy access to Trolley & Airport. Great amenities although I didn't use most of them, were comforting to know they were available. MaryJanes restaurant was great. Amanda was wonderful and very friendly. Beds were wonderful! We overlooked the courtyard and the lights & music from the club kept us up during the night.Comment of W. Suzanna , United States the 2014-09-24
Everything and everyone was excellent. Just wish the pool hours were past 8pm. Service was excellent nothing i needed and anythung i asked for hotel complied with. Very pleased will be visiting again soon!
"More hype than service"
For our 15th anniversary I decided to take my wife to San Diego. Since we like to dance I thought that the Hard Rock Hotel would have good place to dance, I was wrong. Drove up to the hotel and were told that there was a $49 per night valet fee. Even the Omni across the street only charges $37. And, as I found out the next day, there is a public parking garage across the street for $15 per night. Front desk person was cold as ice and we were clearly bothering her by checking in. Started to ask a question about the room and was cut off and told our room number. I then asked if was near an elevator (I hate the noise) and was ignored. If there had been people behind us in line I might have understood her abruptness (maybe a bad night for her). Went up to the room and of course it was two doors down from the elevator. You know those times when you should have gone downstairs and canceled the room and found somewhere (anywhere) else' Well this was one of those times, but I was tried from the drive and said WTF. The room was an interesting layout. Sort of a suite, with a lounge area, then a toilet on one side and shower on the other, followed by a queen sized bed with a curtain to separate it from the rest of the room. The TV was hard to use, had features, but unresponsive to normal use. We figured out how to put on a very repetitive music channel which drowned out the hallway noise and elevator. On a positive note the hotel is right at the start of the Gas Lamp District. Lots of fun restaurants and bars. It is a great place to walk in the evening. There is much to see and do in the area. We found active places to have a drink and dance with a good DJ's. Unfortunately the Hard Rock 207 lounge was more of a sports bar and when we looked in it was fairly empty. When I asked one of the staff where a good place to dance was, they couldn't think of any. More overall impression is the Hard Rock is a lot like those old rock and roll stars, their time has past but they don't know it yet. It needs a lot of training in customer service or just plain courtesy. Overpriced for the value. We'll avoid all Hard Rock hotels in the future.
"Cynical, but they pulled it off"
I had never stayed in a Hard Rock Hotel or visited the restaurants, so I was a bit cynical... crass commercialism of the revolution! Marketing to old folks who think they're rock and roll but are now firmly establishment!! The black front desks modelled after amplifiers triggered my cynicism, and my inability to hear the soft-spoken desk clerk over the music didn't help - even though the music wasn't overtly loud. What is rock and roll if it's not loud'' Well, when we got to our room, the television was set to play classics, at a volume that made them pleasant. After hearing a few songs I hadn't heard in years, I was feeling at home. I noticed there were fold-out windows up above the large plate glass ones - just in case I needed to throw a guitar out one (though the chair would require taking out the plate glass with it). But hearing those old songs made me... happy :-) The room was top-notch, the shower was top-notch, and I was amused by the staff's increasing temptation as they rotated through of an impressive array of beers and spirits in the fridge and on the counter - Wow - they've got... but being on a budget and not an alcoholic, I was able to resist their plying me with drinks. On one evening there was a large, loud event on the patio - you could hear it up the street. Fortunately, the noise died down at a reasonable hour (hey, I wasn't here to party - we were here on business - how un-rock-n-roll'!) Just to prove how old and stuffy I had become, when a young, provocatively dressed woman tried to jump in the elevator to get to the party, I informed her "you have to use a room card." She jumped off without asking. The hotel was like a museum of artifacts - some quite interesting - old contracts, costumes, etc. I could have spent more time wandering the halls checking it out than I did. Our only personal downside - we were on the south wall of the building, towards the light rail, and one morning the noise at street level started up about 4am - garbage collection, preparing for traffic, or something. By this point I had grown attached to the room, so I didn't complain or ask to move. The staff is very proactive, so I'm sure it would have not been a problem.
Great Location! Right at the beginning of the Gas Lamp District. Many restaurants all around. Convenient parking across the street if you don't want to pay for valet everyday. They have a restaurant called Mary Jane's. Good food
"Not for Female Business Travelers"
It was very clean and everyone including security was fantastic but the rooms are really strange...bad lighting in the bathroom for women; the desk is too narrow to work on and right in front of TV'''
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 11:00 AM
Please note that a resort fee is payable direct to the hotel upon arrival. Resort fees are subject to change and guests are advised to check the hotel's website for current charges.