What a miserable stay. My flight heading back west was delayed and I missed my connection in Chicago. I decided not to chance where United would put me up and booked the Hilton for a pretty decent price. I had none of my luggage with me, so on check-in I explained that and asked if they had a store where I could buy some things, particularly earplugs - the person checking me in just stared at me. The other person at check-in overheard though and was super kind and went and grabbed me some earplugs. It was strange to get zero sympathy or acknowledgement from the person helping me. At least I had a room though and it was clean and had all the amenities I needed. What they didn’t tell me was it overlooked the bus pickup zone (so all night I could hear beeping from outside) and the elevator LITERALLY was connected to my room. I had to blast the fans in my room to drown out the noise. Things other reviews complained about like the heating malfunctioning and the water temperature not working properly I also experienced. On checkout I was asked how my stay was - said it was incredibly noisy and I should have been warned. No apology or anything - just sent me on my way. The location really can’t be beaten here - the hotel was perfect for that. But be prepared for a noisy night and for less than stellar customer service.
"Great location but rooms need attention"
While one does not need to exit ORD to get to this hotel because of the underground walkway, and while the hotel bar is busy but functions well, the room conditions are poor and the attention to detail by Housekeeping and Engineering leave a lot to be desired. More of a $149 room instead of the $200+ it was.
"May as well not have internet at all."
The pros: Nice clean rooms, and being on the airport are a huge plus. The cons: really just one - how can a hotel that caters to travelers, especially at this price have the most unreliable slow internet imagable. I’m a Hilton honors member, so I get the complimentary internet.... it took minutes to load google. I’ve tried the free WiFi in the lobby - horrible, the WiFi in the guest rooms - horrible, the WiFi in the restaurant- horrible. I travel all over the country about 15 hotel nights a month, and this is the worst in my experience. This doesn’t seem to be an intermittent problem either. I’ve stayed at this hotel almost 30 times in the last 3years, and it’s the same every time.
"One of my worst experiences"
As a management consultant, I've stayed at many hotels for a fairly long time. I'm at the Hilton Chicago O'Hare Airport for a workshop this week, and it's proving to be a bit unbelievable. The lobby, meeting rooms and amenities are great, but my room had a loose toilet seat, no hot water coming to the sink, wifi too weak to even load pictures on facebook, heat set on 78F all night but woke up to 72F and my neighbour playing gospel radio at 5am (yes, I know it's gospel because I can hear every word of the radio announcer and lyrics clearly) the walls are that thin.
I have stayed at this hotel previously, in an allergy-friendly room. The experience with a regular room was just awful. I don’t want to go into detail about my experience as I spoke with the hotel supervisor prior to leaving and aired by grievances. Celeste was very helpful and provided more than adequate restitution. What I learned from this experience is to go into a hotel/resort and thoroughly ensure that everything is clean and in working order.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 11:00 AM