"My first bad review "
I was recently coming back from Italy and had to stay in Chicago due to flight cancellations due to weather. No big deal I get it I fly a lot. Of course I wanted to make overnight easy so I headed right over to the Hilton. I checked in and headed to my room. About 1AM I heard dripping. It had been raining a lot and I thought it was outside. Finally find it at 3AM and yes it is the ceiling dripping into my room. Call the desk they move me one room over. Without a thought I climb into bed and sleep. When I wake up and turn on the lights the room is gross. Worn and feels dirty. The shower filled with water due to a slow drain during my shower. I pack up and leave to walk through a filthy lobby and the breakfast area was worse. I had an English muffin and left for the airport. Literally the dirtiest Hilton ever. Only good customer service was the kid in the middle of the night who moved rooms for me, he felt so bad and was sweet. In no way is this property even close to Hilton standards. For my troubles they gave me $50 off.
"Aging property; great location!"
Had the opportunity to spend a night at the Hilton O'Hare due to flight delay and a missed connection. This property is old and age is showing everywhere but it is the closest hotel to the airport and most conveniently located. You can walk to this hotel from Terminal 1. Service was as expected; professional and courteous. I requested for a quiet room on a high floor. The room was clean, spacious and had everything I needed for a night's stay. I opted for breakfast as a HHonors Gold member and the breakfast buffet had enough variety. They have two outlets at the lobby level selling sandwiches, chips, ice cream, beverages etc. which is very convenient. Good stay overall and I will stay with them again if I have to spend the night at O"hare.
"Outstanding Customer Service at the Bar!!!"
We had the good fortune to be served by Terri Pudlo at the bar. She not only recommended a good local beer (Goose Island), she also took the time to write down recommendations for local attractions and restaurants and helped explain the Blue Line. It was a nice way to start our trip. Thanks Terri!!
Stayed here waiting for our flight the next day, room very small and in poor condition, bedding was stained and torn, walls were not clean, carpet very worn and dirty. Very expensive for what we got, ordered food from room service, 2 sandwiches with fries and pop and water $80. The only benefit was it was in the airport, won't stay again.
"Location, Location, Location"
The only reason to stay in this hotel is the incredible convenience to the airport. You don't even need to step outside-just a quick underground walk! However, the hotel is certainly lacking. It feels very worn and customer service is lacking. It took several tries to get someone to pick up at the front desk to tell them that I would be checking in late. After finally having them pick up and note this, they still gave my king bed room away! Also, the walls are very thin. I heard my neighbors talking all night. I would stay again for a quick overnight just because the convenience is wonderful!
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 11:00 AM