"Clean and Convenient."
Decent Hilton, both clean and convenient, and a few nice dining options. Room was pleasant, though surprised that room service closes at 11PM since it's a major international airport hotel. My only issue was waiting to check in. Honors line had one person and regular line two. Both lines were taking 20 minutes to work through, which I never expect. That said, I think you can check in online and use the phone key. Unfortunately United bought my room so it was not connected to my HH until I physically checked in.
I stayed here for one night to catch an early flight to Honolulu. I had a king sized bed with a view of the runway. It is worth the few extra bucks to get this view. It is so cool to see the planes take off. Very nice room. Prepare yourself for sticker shock if you want to get a snack from the café on the first floor. Even Honolulu wasn't that expensive, and their goods have to be shipped in!
"Over Priced & Could Care Less Attitude"
We had been traveling for 20 hours & had our airline not hold the door for 5 minutes. Just wanted a convenient place to stay close so we could easily make our flight at noon the next day. It filled that requirement & the room was comfortable. If you are not a Hilton Honors member you are a peon. Because we did not have our luggage I asked for tooth brushes, razor, etc. Thought they would have a kit they would keep on hand for such eventualities. What I got was a razor that was not packaged but could have been from who knows where & a few other items scrounged for several drawers behind the counter. The girl never smiled or said anything to welcome us. There was no cell signal and unless you were Hilton Honors no free wifi. For the price they charged they should have everything free including breakfast.
"Welcome to the Hilton - Line Up and I'll Tell you What I need"
After a long flight from the East Coast, and a month of traveling, I was looking forward to checking into the Hilton, relaxing a bit before my next 14 hours flight. When I arrived, there were at least 50 people lined up to check-in. There was nobody telling you that you can move ahead to a "25 person line" as a Hilton Honors member. There were about 10 check-in booths. 4 were occupied. After waiting in line 30 or more minutes, the woman at the counter says "I'm gonna need your credit card and ID. And then she just stares at me like a cow looking at a monkey." I get my card and say "thank you". I realised it was the first time I heard please, thank you, how are you, sorry about the wait, or saw a smile. I'd rather sit in a taxi and take the trip to Chicago next time. This is like a 1960s communist commune hostel. It also smells funky.
"Aging, expensive airport hotel"
Convenient if you have to be at O'hare early for a flight or get stuck at the airport. Rooms are much more expensive than they could be if they had real competition. A monopoly does wonders for the bottom line. Rooms are very quiet. They need an update. Restaurant is also expensive and unremarkable.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 11:00 AM