of TripAdvisor Travelers recommend this hotel
The single worst experience in all the years I've been a Hilton HHonors— and I was part of the key agency (Brierley) that developed it. The front desk team was clearly not up to par. They gave me (a Diamond) a basic room, but told me I was getting one of the else room in the house. The hotel was nearly open with rooms, by the way. There was no reason to treat us they did.
"Clean and welcoming. With shuttle to main train station."
I loved staying at this Hilton. It’s not near anything but they do have a shuttle that takes you to the train station. They have free self parking in the hotel as well as very professional staff. My only complain and it’s just a personal one is that I wish it would have a washer and dryer in the facility instead of a huge ironing room. We were on a month family trip around Europe and this was my third Hilton I stayed and none of the Hilton’s except the one in Venice had a washer and dryer. It would be so convenient for leisure travelers. I know that when you’re on vacation that’s the last thing you want to do laundry but it would probably be a convenience to a lot of families like me.
"nice outside of the city option"
We stayed here one night, staff was nice and accomodating, room was clean. The shuttle will take you to the center of the city, which is super helpful. Lounge was ok, I've definitely been to hiltons with better executive accomodations. The rooms are small, but good for a night if you're spending a day exploring Florence.
"We loved the service!"
We happened upon the Hilton Florence Metropole after we were booked there by KLM after a canceled flight (due to a last-minute Italian ground crew strike). Candidly, the hotel was much better than I thought we would get under the circumstances, starting with the front desk service, which was wonderful. They acknowledged our situation and went out of their way to accommodate us including breakfast bags very early the next morning as we left the hotel. We weren't very impressed by the limited lunch we were offered upon arrival, but that may have been a function of the fact that a lot of us were booked at the hotel at that last minute. Our room as clean and reasonably comfortable and the location (close to the airport) was perfect for us.
"Lovely hotel, shame about breakfast"
Lovely hotel on the outskirts of Florence, good location to get into the city on the free bus service and a taxi back cost us about 25 Euros. The room was lovely and clean and had a good view of the city, no complaints there. Free parking for our rental car was also a nice bonus. Staff were very friendly and offered us free WiFi as we were on a business trip. Downside: the breakfast was rubbish. The hot food, inc sausages and scrambled eggs, was really not nice at all. We left it and went into Florence in search of something better.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 4:00 PM , Check-out: 12:00 PM