Excellent value for money. Much nicer than your typical 4* airport hotel. A bit of a far drive from the airport itself though.Comment of S. Raheem , United States the 2016-01-04
Great overall experience. Hotel was very nice. Staff was great. Only knock was that wi-fi internet is not included in your room but is available for purchase. For that reason alone I probably won't return here other than that great hotel.Comment of U. Christopher , United States the 2015-12-14
Delighted to find a modern hotel.Comment of G. Robert , Australia the 2015-02-11
"Average hotel, quite a good way from the Airport despite what the title suggests"
Room was nice and clean. What really cheesed me off is that these guys are living in the dark ages and charging for broadband when in your room, with WiFi free downstairs where one would presumably pay for a drink etc etc to use. This is 19th century thinking in a 20th century world, particularly for business travellers who want to work quietly in evenings. Breakfast food was cold. Prices were above average. Some staff were nice, others were short/abrupt and unwelcoming. I'd recommend training for these few.
"Stay over before early morning flight"
We came in late, was able to catch the shuttle . The room was nice and very modern, I wish we could have had more time there. But we had a early morning flight, was able to catch the free shuttle to the airport in the morning. I would stay again .
Not only a pass through hote, although thus it is, the reality is that it has services of a Hotel of high quality. A prompt and friendly service. The first level rooms. The breakfast excellent. Reasonable price for Europe, but much better if you compare it whit the oldest hotels in city. There is not much to say about the American standard of customer service, a high standard. 100% recommendable.
"Great standards all around"
I travel quite a bit and I must say that this is great Hilton. To start the service of the shuttle was great: the driver was profesional, polite, clean looking, spoke well, and helped me with my luggage. He even keept the shuttle's door closed whilst we were waiting for more travellers to arrive, which didn't last more than 2 minutes. His drove nicely, and we arrived at the hotel promptly. Check-in was fast, even if I was given the right amount of information: WIFI, breakfast, gym & they even managed to make me a member of their loyalty program. I couldn't care less however as he explained that I would get free WIFI & small bottle of water also free in every single Hilton, it made sens for me to become a member. I only had to sign a paper, the receptionist promised to fill it all in for me. Which is a sweet deal as I really didn't want to fill in that form, having already put the information on my check-in form! I've also had lunch in their restaurant. I recommend the daily menu: affordable and balanced, way enough food! skipped the desert, but only because I'm being good! They had very tempting options. I intend to go for a glass of red tonight at the bar, but before that some work (desk is big enough to get some hours of work done), and then I'll hit the gym (it has some weight lifting area, so planing a leg session!)
I always stay here when visiting family who live in Madrid, got a lovely upgrade to a executive floor relaxation room, it was perfect. Staff excellent, professional and helpful, excellent breakfast, chance to relax in covered pool and the sauna. Easy ten minute walk to metro then 30 mins brings you to Sol, great stay and I will be back
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM