of TripAdvisor Travelers recommend this hotel
"Best Staff Ever....."
The Hotel is in a perfect position, in the first ring and 3 minutes to the subway station. The breakfast is excellent, the rooms are very clean and nice and the price is reasonable. I have to spend some good words about the staff. The manager, the trainees (Chinese and Indonesian young people), the waitresses, the concierge, the head of security....they are fantastic: kind, thoughtful, reliable, good English-speakers!! (Not common in China). They have been available in trying to satisfy all our needs. If you have to go in Beijing, this is the Hotel for you!
"Conveniently located for comfortable stay in Beijing"
The hotel is close to subway station in downtown Beijing and has lots of restaurant, shops close by. Besides the convenient location, the service in the hotel is good, the breakfast has a very good spread, and the rooms are equipped with Wi-Fi. Overall the rooms are clean and staff are ready to help.
"Excellent location, wonderful service."
This is my third time staying at this hotel. Each time, I am reminded how convenient this hotel's location is. It is located in downtown Beijing, within 3 minutes walk from Fuchenmen subway station, and it takes less then 15 minutes to get to Tienanmen Square. Nearby, there are many outstanding restaurant and shopping establishment, with many variety to choose from. The staff members are fantastic. The front desk staff are always eager to help, and housekeeping staff consistently does a meticulous job with room cleaning. The entire hotel is beautifully maintained, not a sign of its age. As a Platinum Elite, my loyalty is rewarded with room upgrades, free beverages and snacks during daily happy hour, etc. When a hotel is wonderful and functional in every respect, why stay anywhere else when visiting Beijing'!
"Friendly and Clean"
We stayed for 6 nights at this hotel. The staff at this hotel are very friendly and always greeted us as we went by. The room was pristinely clean and though not large it is perfectly fine. There is a king sized bed and a good sized bathroom with an excellent shower. The breakfast was extensive with very friendly staff. There is a mix of Chinese and western food for breakfast and the coffee is freshly made. There is also a choice of teas. The hotel is easy to get to by subway and has plenty of eating places nearby. One favourite was Cheung on the 3 rd floor of a nearby shopping centre. We would definitely stay here again.
"Horrible experience - PLEASE AVOID AT ALL COSTS"
The experience of staying at Holiday Inn Beijing Downtown has been a nightmare for me for the last week. Concisely speaking, extremely shabby, mouldy, dirty, dysfunctional room with terrible service that you would ever expect from an IHG hotel. As an ex-IHG elite member for many years (not anymore as I was too disappointed with their corporate culture but this experience is still beyond what I can ever imagine) and now an elite member of Hilton, Marriott and SPG, I must say that this was experience is mind-boggling throughout my stay and the worst one ever with any international hotel brands in China. About an hour prior to my arrival, I called the hotel and wanted to check on whether the hotel provides air purifier in the room. When the call was answered, I asked the other side on whether she is from the front desk or the operator, but she spoke unclearly and I did not understand so asked her to repeat. Surprisingly, she started to be extremely impatient and rude by yelling at me – “I said it doesn’t matter! I can act as both! What the heck do you want!”. I am not sure this is a cultural thing that people thinking asking them to repeat is offensive or yelling at me is not offensive as it may appear, but I didn’t find this comfortable at all. Regardless, I didn’t choose to make any compliant at this point. When I arrived at the hotel at around 6:00pm, the front desk hand over the room key to me efficiently although slightly abrupt. I was provided with a room on the second floor, and when I stepped into the room, I immediately smelled the moldy air from the room and was shocked by the room size (the IHG website states the room as 28sqm while the room is actually nothing bigger than a king sized bed and washroom – most likely less than 15 sqm), and the room have no window facing the exterior of the building so the ventilation is awful. Well, I would expect the front desk to honestly inform their guests if they are providing a room without a proper window, but this is probably just my expectation and not something important in the hotel management’s perspective as these rooms need to be sold anyway. I then tried to put my jacket into their tiny closet, only to find that their closet doors got stuck in the middle and hurt my hand, and if I hadn’t acted fast enough, my fingers could have got hurt more seriously. I went into the washroom trying to rinse my fingers under tap water, and was then shocked by the scene - the toilet is full of urine of the previous guest, the floor is dirty with plenty of black/grey spots, and the tissue clearly got wet and then became dry – meaning that the housekeepers left them dirty as well… At this point, I cannot stop getting shocked and immediately contacted the front desk, asking their front desk manager to visit my room and share his thoughts with me. The manager arrived promptly, apologized and offered me a room upstairs with slightly better hardware, so I thanked him for rectifying the situation and thought that will be the end of the drama, but it turned of to be a corner of the iceberg. When I was about to sleep and uncover the quilt at around 12pm in my new room, I noticed some large spots of dirties that can been seen with naked eyes in the very weak lighting environment, so there’s no way that the housekeeper didn’t notice them earlier in the day. I called the front desk again and asked for the bedsheet to be changed, and a housekeeper did the job in the middle of the night patiently so I appreciated him for doing that this late. On the following morning, when an waiter guided me to my seat for the breakfast buffet and asked what I would like to have for drink, I asked whether they provide decaf coffee and she said yes and will get that for me, but I didn’t got my coffee until 20 minutes later when I was about leave. I approached an waiter and asked when the coffee could be served, she said “I am on my way” and tried to offer a cup of decaf coffee from the instant coffee powder. I let her know that I didn’t know their decaf coffee is from instant powder, so can I have a cup of Twining English Breakfast tea (I am sure they have this as I saw they served it to the other guests) instead – she looked at me as if I were a weirdo, and said “all decaf coffee is instant, didn’t you had that before'”. As this is outrageous, I chosen not to continue the conversation with her, grabbed some fruits and went back to my seat, and found a cup of Lipton red tea on my table. I approached the waiter and let her know that this is not what I ordered, she then became aggressive again and yelled at me “Isn’t this the Twining English Breakfast Tea” while she was looking at my Lipton red tea cup (how ridiculous). Ironically, the manager of the restaurant was right by my side, so she witnessed exactly what the waiter said and stopped her from insulting the guests. She apologised to me and assured that the waiter will be retrained properly. I could not believe what I stated above happened in an IHG hotel, so I informed the front desk manager of the day on what happened and asked simply for an apology letter from the hotel’s front office manager – and this is briefly what I got (original wording in Chinese but literally translated for the sections). I wouldn’t say they didn’t treat this seriously at all, but without mentioning to details, it is clear that they lack understanding and attention to this incident, and this is disappointing. Dear Sir, Thank you for staying at the Holiday Inn Beijing and telling us about your stay. I apologise for NOT MEETING YOUR EXPECTATION during your stay. Holiday Inn Beijing is committed to providing guests with a comfortable st ay and dining experience, so your feedback is very important to us. We are already aware of the problem; the relevant departments will be targeted to take appropriate measures to avoid such incidents happen again. To express our sincerity, give you the Priority Club Rewards Points ***, and offer you the upgrade for your next stay. Thank you again for your interest and hope that we will be able to provide you with services soon so that you can experience our service improvement. If you need any assistance, please feel free to contact me. *** Well, this is probably fine, but I just would like to be clear – it’s not that you’re not meeting my expectation, but not hitting the bottom line of what any IHG hotel should be providing. The rooms should be the same as advertised, and the room sanitary should not be outrageous. Thanks for your goodwill anyway, but I think it’s highly unlikely that I will come back to your hotel after encountered so many issues in just one stay as it indicates the huge deficiencies on the hotel’s operation.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM