HOTEL BARCELÓ MAYA TROPICAL

I went on a girls trip to Barceló Maya Grand resort in late September through Delta Vacations and we ended up in the Barceló Maya Tropical hotel. This was our second trip to this resort. We all felt completely safe the entire time we were there. Every employee was friendly and served us with a smile. The resort is made up of four separate hotels (Barceló Maya Tropical, Barceló Maya Colonial, Barceló Maya Caribe, and Barceló Maya Beach). They basically all share the same amenities - though there are multiple pools, restaurants, etc. Barceló Maya Palace is on the same property, too, but is a higher end hotel and has their own facilities. The resort is a ways from the airport, so be prepared for the hour long commute. As a reminder - do not stop in the airport if you have a shuttle - go all the way out the doors into the open air before looking for the shuttle company. We had a great time despite a couple of rainy days. We brought Mexican Train dominoes and played them in the lobby while it was raining. The bar near the lobby serves good drinks and has light snacks. While we were playing, the customer relations manager, Fernando Mena, came by just to chat. He was exceptionally warm and friendly and made our rainy day more pleasant with his fun conversation. Booking with Delta Vacations did entitle us to dine in the restaurants every night instead of just a few - that is a big bonus. We picked a different restaurant every night. All were good - La Trattoria and Kyoto our favorites, Capri and Tokyo good, too. Sante Fe wasn't anyone's favorite. For breakfast and lunch we ate in the buffet. We tipped modestly ($3 at breakfast and $4 at lunch for our table of 4) and had the servers pleading with us to sit in their sections! Jose Alfredo Hernandez was just great and provided exceptional service! Jose Argos took wonderful care of us on Alfredo's day off. They were both friendly and fun and remembered our drink preferences (and brought us new shots to try everyday)! We did have an issue with our room assignments. It took a lot of time to actually get our rooms (seemed like more room were needing maintenance than were free to assign). We finally got room keys late in the evening after arriving before noon. Not sure what the "Delta express check in" was supposed to be, but it was anything but express. However, all the employees were pleasant, so it was just an annoyance. Overall, we had a great time and are already talking about going back next year!

i loved it so much it was the bestr trip ever i went with my couple frineds and the weather and the beach wwere my favorite part... if i could i would live here. we did excursions and the excursions was amazing in itself

It was the first time for me and my boyfriend to visit Mexico and Barcelo Maya Tropical in particular.We loved it! We stayed 7 nights; Sep25th through Oct 2nd. We had a wonderful vacation! They were so many things to do, you will never be bored. It is a beautiful property, very well maintained. The staff is absolutely incredible, so helpful and nice at anytime. They go above and beyond to make your stay enjoyable. The food was delicious, we tried all the buffets and they have a different theme every night, so much food that you want to try it all! From the fine dining, we mostly enjoyed the Trattoria Italian Restaurant at the mall, was such a high class service, that treat you like a king! The pools and the beach are gorgeous! Sandy with few rocks when you enter the water. The Caribe side is the best! The mini putt-putt was fun and free. We enjoyed going to Tulum too. It was a very interesting archaeological site, they served tequila, beer and food on the bus which was amazing. One staff member that we would like to Thank You for his welcoming smile, kindness, and beautiful heart is JOSE PACOB! He is the most hardworking man we have meet in our life. The best bartender you will ever find! He will serve at the pool bar all morning and between 3-4 at the lobby. I would go every morning and afternoon,and he would make my espresso, the BEST I ever had! At the pool, they did not have an espresso machine and he would run to the restaurant across to make it, and always will say: "My pleasure". You will see him sweating all over his face being so hot and working so hard, but he always had the smile and ready to serve you! JOSE, we will miss you a lot!! Gracias amigo! (please management, rely him this message.) Visitors, consider to tip them, knowing that they don't make that much money and they do excellent job to take care of you, and not expecting anything in return! The only complaint that want to mention that might need some attention is the bath tub and the glass door in bathroom, water will come out when you shower from the glass door, not sure if it was a problem in our room or all are made that way. But overall, we had an excellent time and for sure will go back at anytime! Thank You Barcelo and staff for making our vacations unforgettable memories! I&D, Ohio

First time there. We loved it. We had been in Cancun before in the zona hotelera but we love this place . For sure going back in may for my wife’s bday weekend and bringing friends ,kids and family ...

Really great staff, beach is nice, missing a bit of shade though but the fact there are only palm trees gives a kind of natural look to the beach. But the temperature of the food in the buffet was lukewarm, should have been a little more hot. Wifi only available at some moments during the day was a bummer when we needed to call our kids on Messenger. Th eroom had a strong smell of humidity and the walls are far from being soundproof..but overall, the place is a great one