of TripAdvisor Travelers recommend this hotel
"HOTEL WITH AMAZING GARDENS"
We have just spent 4 nights at this hotel. Whilst it is a little bit out of the way there are shuttle buses and you can walk about 7 mins to the closest metro station. There are always lots of taxis parked out the front of the hotel. The staff were very kind, helpful and friendly; always so polite. We had a problem with our room being near a noisy service lift so they kindly moved us to another room with an upgrade to a suite. We were disappointed with the meals in the hotel so mostly ate out. The rooms are spacious and well laid out but furnishings are dated. Carpets in the hallways whilst clean look old and faded. We used the swimming pool which was nice but it is indoors. The airport limousine bus service stops at this hotel which makes it convenient to go to Haneda airport. I am not sure if they have the same service to Narita. The best thing about this hotel is the large, lovely gardens - they would be amazing in Spring and Autumn.
"It's not a Hilton (thank the lord!). And it IS wonderful!"
My wife and I wanted a true Japanese hotel on our stay in Tokyo September, 2017. Nothing against the Hilton or similar hotels (we like our comfort), but we didn't want to visit Tokyo (or Kyoto, see my review of hotel there) and stay in hotels similar to what we could stay in in New York, Chicago, LA or almost any large city. Or hotels similar to the ones we had just stayed at in China (a Ritz-Carlton, Wyndham Grande and Regent) The reviews of the Hotel Chinzanso struck a cord and, as it turned out, were very accurate. We were among the few Westerners at the hotel - it's clearly a favorite of well to do Japanese. The entire feel of the hotel is Asian, from the decor, decorations, wood, to art, including featured paintings by a local artist, The park in which the hotel is situated is beautiful, and reinforces the feel that you are truly in Japan, not Cleveland or Manchester or Sydney. That's not to say that the hotel lacks the features of a Western hotel -- it emphatically does. Our room was large, clean and comfortable. There are a couple of restaurants serving Japanese and Western meals, and as expected, service is first rate. We especially enjoyed meeting Andre, who is a gracious ambassador of the hotel directing guess services. He was helpful when we asked about a walk-about neighborhood that wasn't too far away that we would particularly enjoy. He pointed us to a pretty and active section close to where he lives. The hotel, as the reviews suggest, is not near central Tokyo. It's maybe 30 minutes away. But we figured out the subway system (it wasn't hard) and were able to get back to the hotel with no trouble. There is a hill to walk up, and I wouldn't recommend traipsing up it for the handicapped, but my wife and I felt it provided a nice little workout. We were delighted with our choice of the hotel. We've stayed in fabulous hotels from India to Vietnam to Paris, and this is the equal of any, and heartily recommend it to anyone who wants to experience Japan in Japan, not Houston in Japan.
Some aspects of this hotel experience were great whereas others were rather lacking so Ill try to be fair in this review. The staff (exceeding normal Japanese standards) were super polite. I had lunch in their French restaurant. Whilst expensive, it was top quality stuff. Room service, not so much.... around $80 aud for a tough burger and a salad... I know room service you pay a premium but you can get a better burger at 7 Eleven for a couple of dollars. I got the room on Agoda on a pre paid basis but they still slugged me with "hotel tax". Whilst only 200 yen I feel this rendered the advertised price misleading. I was offered an upgrade (for 10,000 yen which I declined) only to find I was upgraded anyway. Whilst it was great to be upgraded I suspect what happened was they sold out of standard rooms and knew they had to upgrade me anyway (meaning the attempted upsell was a bit disingenuous). Rooms were quite nicely done albeit they styling inspiration seems to have been my grandmas house. Although high quality fit out its looking a bit tired. The hotel backs on to a beautiful Japanese garden which is a lovely setting. The hotel is a long walk to transport and not convenient for accessing anything tourists want to see in Tokyo or the airports.
The hotel is beautiful as one would expect from a luxury hotel in Tokyo. But - it is the gardens - acres and acres of landscaped serenity - that makes this hotel exceptional. It is about 1/2 hour away from downtown Tokyo and the Ginza - and for some this may be a drawback - but it is more than compensated for by the views and the surroundings. The staff provide exceptional service - charming, helpful, incredibly efficient and still very discreet. Everyone you meet in the hotel treats you as though you are very special - client orientation is clearly very high on their list. This service attitude is something the west could learn. It makes the stay that much more special and leaves you wanting to return. Should I return to Tokyo this would be the hotel I would choose to stay at.
A friend and I went to have lunch at Miyuki. It was an excuse for him to discover the beautiful gardens of the Chizanso as well as the premises of the property which is one of my favorite in town. We had a fabulous experience, we could even be moved to a better table near the window and soak in the beauty of the gardens while enjoying our exquisite lunch menu. It has been several times I take people there and Miyuki never disappoints. The food is excellent and the service is very polite and friendly.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM
Please note the indoor pool is not available on 4 September 2017 and 8 September 2017 due to maintenance work.