of TripAdvisor Travelers recommend this hotel
"One evening isn't enough"
Elegant and warm hearted reception after exhausting 27 hours of travel. Our clerk was a great comfort offering a sincere welcoming smile. Every whim or want met and then some. Even ordered breakfast from Front Desk while checking in! Housekeeping proved most talented removing an unknown stain from a wool dress coat. Well done and thank you again. Do not miss Yu Spa, especially the private massage rooms for couples. Serene, harmonious & memorable any day of the year while overlooking the waterfall. Our therapists provided professional five star attention to all the important details from aroma therapy selection presented ceremonial style to ending kindly with a fruit plate, hot tea and stress free. We enjoyed walking in the gardens (saw many stunning Geisha's being photographed) and the view from our room was outstanding. I urge all to read up on the garden history before site arrival for maximum appreciation. Keep a look out for the large black crow that guards the pagoda! Il Teatro offers guests an "un atteggiamento positivo." Having large windows and comfy seating, we stayed much longer than originally planned delighting in the ambiance and absurdly perfect service. Yes, the food is delicious too. Bravo e grazie bilione. The feeling of unity and peace within this location is born of the talented and unique staff who serve with pride. As beautiful as the orchid arrangements were adorning the lobby, Emiko and Manaka both added to our visit despite being far too brief. Now it is most important to give kudos to the Director of Guest Services who seems to be the magical ringmaster of my newest favorite oasis. Thank you for being you, so well indeed. Your energy and limitless talent are steadfast and appreciated around the globe. I will remain devoted to Hotel Chinzanso Tokyo.
The hotel staff were amazingly hospitable, friendly, and helpful. They were very warm in welcoming us when we arrived a little past 10 PM. The man at the front desk even gave my sister and I (we're 20 and 21 respectively) stuffed animals when he learned that we had just arrived from our hotel in Disneyland. The location of the hotel is not that convenient though, in my opinion. The walk to the nearest station will take you at least 15 minutes (if it's your first time navigating towards it and if you're a relatively slow walker like my family is). The hotel rooms are outstanding! We had connecting rooms, and they were spacious! The bathroom was really impressive as well, and had excellent amenities. The view from our rooms was also something to rave about! The windows were tall, and the blackout curtains were automized. We weren't able to check out the spa and the gardens (which were a total bummer!), but I hear they're equally impressive. I might book a room here again if I were to just want to relax. The proximity to the nearest public transport kind of let me down a bit.
"Top hotel in Tokyo"
We had a wonderful stay at Chinzanso during our last summer trip to Tokyo, for about a week. The place is a mix between Western (French mainly) and Japanese style. The rooms are spacious, very comfortable and nicely equipped. The food experience was delightful, from the popular chicken curry to the top notch Kobe beef cooked teppanyaki style. The room service was exceptional (service & menue). The hotel is set into a lush garden that includes an old pagoda, terrasses, restaurants and a famous walking path. Great spa and swimming pool; photo studio available for weddings or other celebrations (7-5-3, for example). Some areas are restricted and children are not allowed to come in (the Marquee bar, restricted hours at the pool). There isn't any kids club by the way. All in all it has been a wonderful stay during which we could enjoy the best service I have ever found in a hotel. Two things though could be improved in my opinion. First: the breakfast. One has three choices if I remember correctly, all served at different places: typical japanese style, mixed buffet near the lobby, or "à la carte" at the Italian restaurant. We didn't try the japanese one, but we had to eat at the Italian restaurant as the buffet was mainly prepared to satisfy the Chinese guests (lots of Chinese dishes: dumplings, soups etc). The "à la carte" breakfast was nice but it turned out to be more or less the same choice everyday. And second: the lack of transparency regarding the room rates. I asked for a late check out (leaving at 5:00PM) and the hotel actually charged me a full night, and at a much higher rate than previous nights. I didn't bother to argue or negotiate but I couldn't see why it turned out to be as such. I believe I should have talked to the original receptionist that had welcomed us upon arrival. Anyway, as I mentioned above, it has been an exceptional experience and we would be delighted to come again. Probably this coming spring.
"Large Rooms with a view!"
I stayed in room 1016 with a view of Tokyo Skytree. The room was large and spacious with a comfortable large bed and panoramic windows. There was a large bathroom with separate room for toilet and both a bath tub and separate shower cubicle. The service was excellent and the staff spoke good English. The hotel is within easy walk to a subway station so once you check in and get your bearings it is easy to get around Tokyo with minimal expense if you have the Suica card. I stayed here for 3 nights before joining a cruise ship holiday out of Yokohama.
Highly recommend at least one night at this gorgeous hotel - make sure you get a garden view. It’s far from stuff but it makes for a nice respite from the pace of Shibuya/Shinjuku/etc. Spend a quiet night soaking in the heated bath and don your kimono and just... unwind. Walk the grounds in the morning and soak in the zen. The staff is incredible and really showcase the Japanese hospitality! Some other tips: if you want to eat at their restaurants you have to get reservations early or else its room service! And if you order room service stick to the cheeseburger - my girlfriend ordered the salmon and it was a portion for a mouse or some other small woodland creature (the only time we felt anything negative here). For lunch there is a wonderful organic cafe just a few minutes walk from the hotel, also highly recommended.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM