of TripAdvisor Travelers recommend this hotel
"Wonderful world class hotel "
The Imperial is a great hotel. World Class . Everyone at the front desk made you feel like family. The concierge, Donato and Sonja, made sure our vacation was effortless. Just a great experience. A perfect location near the Opera House, Concert Hall, Belvedere Palace and Alberta Musuem.
"The perfect hotel"
Our 3rd visit to this hotel. This property always seems to get everything right, every time: staff, room, bedding, quiet, all the little details (including the silk brocade wallpaper) -- without making any of it seem heavy, old-fashioned, or obtrusive. All is elegant, spacious, comfortable, gracious. The breakfast is excellent. The head concierge (Manfred) took us on a tour of hotel spaces and history -- my 2nd time -- and worth every minute, to deepen one's appreciation of an already great hotel. Well located to the Opera, the Musikverein, Kärtnerstrasse, and everything. The Rooms Manager gave us a box of Imperial Torte petit fours upon our departure. What more can one ask'
Always wanted to stay here. Last visit 20 years ago we stayed at the Bristol which was fine. We asked for a quiet room which we got on the fifth floor. It was a Deluxe room and it was just fine. The staff was friendly and very helpful. The hotel itself is beautiful and elegant. The room was very nice and the bathroom was great. If we return someday we would definitely stay here. By the way those Imperial Torte candies they leave at night are yummy
"Merely ok for the price"
Very much a mixed blessing. It certainly has a somewhat grand feeling, but the grandeur is a touch faded. And its restaurants don't get anywhere near the grade of top notch special. It's good in its location - as indicated on its site it's wonderfully placed for tourist visitors. And the staff are good - courteous and helpful, with an approach geared to making you feel special; and room service is prompt and effective. But move from the front of house into the corridors and there's a feeling of somewhat jaded tiredness. Then eat in the restaurants and one feels one's in a three star which is trying to be good rather than in a five star which has achieved top quality. Breakfast is served in the Cafe Imperial and is ok rather than stunning (try the Adlon in Berlin or the Bareiss in the Black Forest for examples of real hotel restaurant five star quality breakfasts); the Imperial is nowhere near that level and the cheap standard restaurant really is just a cafe, not a full restaurant. Dinner in their Opus restaurant simply doesn't cut it - fairly ordinary food and merely adequate service and no atmosphere. Both restaurants are simply a typical add on to the main hotel business, an "also ran" which one sees so often. If you just want a change from a normal modern hotel I think you'd be pleased with the classical elegance (but you'll find much higher quality elegance in the wide variety of Vienna's tourist attractions). And if your normal standard is three star then you'll find the Imperial a delightful step up. But if you're used to top quality and want the best and your normal hotel is five star then you'll quite probably be disappointed. For me our special Christmas break at the Imperial was pretty poor, although this was mainly for personal specific reasons; I wanted plenty of space and a balcony and the only available balcony suite was their two level maisonette suite (which I was assured was wonderful). But it was hopeless. I like space and I'm always happy to pay the extra for a comfortable spacious suite. But the small bedroom area and a small sitting room up steep stairs felt, and was, pretty basic - and in practice the stairs were a (literal) pain and we spent our whole stay using the limited space in the poky bedroom; we could have had the same facilities for a fraction of the cost. It ruined our stay but that's probably not an issue which would affect most visitors. Would I recommend a stay' From my perspective, no. Not the high quality I'd expect from an expensive five star. But I'm fussy and my judgement's biased by experiencing other, better establishments. People with different priorities could easily disagree (and the number of rave reviews underlines this). Would I recommend the restaurants' Definitely not. Would I praise the staff' Absolutely, from hotel manager to concierge to doorman. (As an aside - we dined out at the Sacher Wein hotel restaurant one evening. Superficially it seemed gloomy and claustrophobic and its restaurant was no better than the Imperial. Both the Imperial's Opus restaurant and the Sacher's restaurant are billed online as top quality and wonderful but by general European standards they're not anywhere near. Maybe Vienna is a place to visit for its attractions rather than its hotels and restaurants).
The iconic Hotel Imperial has joined our list of favorite hotels worldwide. Its chandeliered public spaces with sky-high murals and grand sculptures practically qualify as a museum, and true to the hotel’s name pay tribute in grand style to Vienna’s imperial traditions. Even if you don’t need to use the business center (a/k/a couple of computers and printers) on the balcony, make sure to go up there to see that part of the hotel, which defies description! Our newly renovated room boasted plush blue carpeting, windows overlooking the Ringstraße, attractive furniture, a large marble bathroom, and a foyer convenient for stowing our largest bag. The front-desk staff and concierge were exceedingly professional and friendly.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM