of TripAdvisor Travelers recommend this hotel
"Beautiful hotel, great stay!"
We had a beautiful suite at the Hotel Imperial. The hotel is like a palace. It's just gorgeous. Everything from check-in to check-out was top-notch. They greeted us by name when we first arrived, and were nice to the kids, which is always very important to me. There was an imperial torte (chocolate cake that the on-site café makes) in our room, as well as various candies. They provided plenty of bottled water too on a daily basis. The concierge service was excellent. We asked for tickets for the palace tours, and they were waiting for us when we woke up. The concierge booked our trains, made dinner reservations (all good recommendations) and just generally provided good advice. Breakfast is in the Imperial Cafe and was good as well! In the afternoon and the evening, the outdoor seating at the café seems fairly popular, and I think it's not just hotel guests using it. There was plenty of space indoors though. The location of the hotel is very convenient. It seemed pretty central to everything we were doing (sightseeing). All in all, I would highly recommend this hotel!
"Uneven experience; beautiful building though"
We booked three nights in three Elisabeth Suites. Rooms were as expected and building retains it full classic palace style as to the rooms. Rooms were adequately sized, though not huge suites. Nice furnishing. Butler didn't call us in advance but did spend some time with us first day and probably was relatively available to answer any requests, though we didn't have many. Bathroom in the suites was a little subpar - very surprised to see a standard sized tub overlay with a plastic/cloth shower curtain rather than a separate shower in 2/3 of our suites. Breakfast room was recently updated and breakfast itself was adequate though not particularly special - room was sort of Euro modern rather than classic palace in keeping with rest of hotel. It was fine but not memorable. Doormen and Bellmen were terrific - quick deposit and retrieval of our car, nice assistance with my dad's mobility scooter, and very helpful with all our luggage. Best service ethics seemed to start and end here. Hotel staff themselves were a little austere. We did have one major problem - I booked the kitschy expensive Mozart VIP which included Concert Dinner in Opus, the Imperial's main restaurant. It's a small space and we had seven guests so I decided to check with the hotel desk as the reservation and payment was through a third party. Desk clerk told me I had to wait what turned out to be 20 mins to check with hotel concierge to be sure I was getting accurate information. Then hotel concierge assured me we were set with our reservation and the restaurant would be open and ready for us that evening. What he neglected to mention is this third party booking was a very restricted pre set menu and the restaurant itself was "closed" in all other respects. So when we asked to order at upcharge off the Opus menu to avoid items we didn't care for on the pre set menu, the maitre d said we could not and would have to leave if we didn't like the Guinea Hens they were serving. The restaurant also declined to serve anyone in our party the cafe menu even though the cafe was actually open for business right across the hall in visible sight line and easy to reach. Again, maitre d said we should leave if we didn't like it even after i informed him we were suite guests in the hotel. I informed the front desk we were dissatisfied the Opus restaurant turned out to be closed even though Id checked in advance and not been told that. Also I don't think a hotel that considers itself 5 stars should EVER close it's restaurant for a whole day. And if they do and a guest wants a burger from the cafe for kids who wont eat a set menu, the answer should be my pleasure. Front desk apologized but there was no further follow up. At several thousand dollars for a three suite three night stay the entire experience left a bad feeling about the hotel and I'd look for more reliable service eg at the Ritz or new Sofitel next time rather than placing a bet with Imperial again due to the lack of recognition of the problem. As a final point, I checked out with a zero balance receipt and the hotel added a mystery 137 dollar charge to my credit card bill a day later. I don't have the energy to protest it and it's really not a big deal, but again, one would think some level of explanation and apology is deserved... Oh well, live and learn. It IS a BEAUTIFUL palace however, and well worth seeing and perhaps a short stay.. That's why my review is decidedly mixed.
"Opulent and Grand! And Great Customer Service!"
My husband, daughter and I thoroughly enjoyed this beautiful hotel. The customer service was wonderful! We came in from an over night flight completely exhausted and were able to get in a room right away. That alone made me a total fan of this hotel. Our room was a little small, but the simple touches made us us feel like we were in the lap of luxury. Marble all over the bathroom, large bathtub, rain-head shower head, fantastic linens on bed and super comfortable bed, beautiful furnishings, remote blinds and thick curtains to help us sleep. My daughter was comfortable on her cot bed and it was beautifully made by the cleaning personnel when we returned in the evening from seeing the sights. Also loved the water and tiny torte treats waiting for us every day. Nice little touches to make a memorable journey more memorable! Breakfast was over the top, but delicious for sure! The lounge was great. They do need a couple more people working in there. Absolutely loved the place and made our "family trip of a lifetime" so enjoyable! Thank you so much to all the employees!
"Lovely hotel, great location & very friendly staff."
Went for a weekend birthday celebration with friends. We both had junior suites - ours was very spacious with a lounge area, raised Emperor bed which was top quality as was the bed linen - the finest Egyptian cotton- the ultimate in comfort. Bedroom well air conditioned and recently refurbished to very high standard. Only disappointment was the bathroom which was a little lacking and the shower was over the bath with a curtain as opposed to screen. No minibar or coffee-making facilities. Turndown service was good and they provided bottled water both nights. Hotel itself was very nice with a great restaurant and excellent breakfasts with everything you could wish for. There is a nice lounge bar and barman was helpful & friendly. Location is excellent - a close walk to all main attractions. Sonia; the Concierge was very helpful & nothing too much trouble. Thoroughly recommend seeing Mozart concert at Wien Mozart - it's a bucket list experience and with a small orchestra of just 30 and no amplification - it was as authentic as one could get to how it would have been originally performed.
"First Class all the way"
My father and I stayed at the beautiful hotel in April. My father got really sick and could not leave the room. Orlando, our conciere took great care of us. He helped us get a doctor to come to the hotel, the conciere picked up prescriptions. Orlando had such compassion for our situation it was refreshing. The room was so comfortable with great beds, goose down comforters and it was beautiful. I will forever be in love with this hotel.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM