The Infanta Leonor Hotel enjoys a spectacular spot in the historic city center of Ecija. Recently declared an historic-artistic landmark, the hotel represents a bridge between traditional and modern accommodation.
Room quiet, spacious and spotlessly clean. Small points in that fridge not working and security safe out of service too. Above all the assistance of the manager, Javier, was superb. We were tired and distressed on arrival due to travel difficulties and he sorted everything out, way beyond what would be expected from reception.
"Make sure you take a torch!"
This hotel claims 4 star status and should be capable of it but appears to be run by an accountant rather than a hospitality professional which lets it down badly. 1. We arrived in Ecija, the frying pan of Spain, just after noon thinking of a swim in their pool to escape the heat. We were told in very poor English that "no possible to check in before 2pm" even though the rooms were likely ready. 2. We called back just after 2pm to a locked front door and had to wave around the front windows to attract attention. Virtually no English spoken by receptionist who escorted us to our room in almost total darkness. Even the reception area had no lighting. If I had not used my phone torch later we would never have found the room again. We were instructed "no touch aircon" so we did as 24 degrees was hotter than we wanted! 3. Only one access card offered so no chance of leaving one card in the room to keep it cool when we were out. 4.Gave up trying to ask about car parking (which had been offered on Booking.com) and just left car on street. 5.No English language channel on room TV, all channels Spanish only. No room compendium advising on hotel services or meals offered. Consequently we went out for meals which were good. 6. There were several wifi points offered but the one that worked had a 14 random letter and digit code which was overly protective and confusing. The room itself was good, clean and had good toiletries but the level of service is nowhere near that of a 4-star property. It was not cheap and was the most expensive 4-star hotel we stayed at in all Southern Spain.It was also the only one with no English speaker. We were left with an impression of frugality which perhaps explains its apparent low occupancy even in July. Start thinking about service rather than saving cost!
"Nice but very dark"
Our third night on our Spanish odyssey and a night in what must be the darkest hotel I have ever stayed in. It was presumably out of season and whilst we were probably not the only guests, there cannot have been very many. I assume they kept the lights off or low to save power! Our room was very nice but breakfast was very limited.
"Nice Hotel except for Breakfast"
I've stayed at the hotel and I have no complaints, good internet (except at the restaurant), quiet, equipment is nice but its breakfast in my opinion is not at the level of a 4 start hotel. Other than that it is a great choice and will continue to use it on my travels.
"Good with one exception"
Good hotel in Ecija and very confortable. Staff very nice. We had a problem because I phoned to ask for the swimming pool and when we arrived was not in good conditions. We used because was very hot weather and after they told us that they had to repair ... The should tell us this before... It was our decision to choose this hotel because has this swimming pool and the thing is that is closed... Breakfast extra paying but nice.. Room very clean and nice
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Maestro
Check-in: 2:00 PM , Check-out: 12:00 PM