Nothing but good things to say about this hotel. Thick walls. Great Location. Always clean. And for that little extra, it was always great coming back to chocolates on the pillow.Comment of Y. Alex , United States the 2015-03-28
"Nice weekend in Munich"
The hotel is located close to the main station, but a bit far from the main shopping and sightseeing. In Front of the hotel there is a tram, metro and train station so it is easy to get around. The hotel, as described by previous reviewers, is dated, not only the look and feel, but also the technical side. The roms are big, they have of course alll amenities needed. But you can tell the age, the windows are old and you hear the noise from the streets. The heating system is dated, the knob to regulate is really old. It is time they rebuild. But they provide nice details to personalize your stay, which is very nice ! For example nice welcome words etc. Check in was very friendly and efficient. The staff in general is very friendly, they always try to do their bets to accommodate your wish, the service is definitely a plus here in this Hotel. Also at breakfast staff is very friendly and helpful. Breakfast is really nice, great choice, good quality. Conclusion is, a bit old and dated hotel but with nice staff with a personal touch , more personal than other luxury hotels in Munich . they might be more modern , more central but have no personal touch. So I can recommend this hotel if you like this personal touch. I like it and am looking forward to experiencing once the rebuilt.
This is a wonderful hotel with attention to detail and many pleasantries. Far too much choice for breakfast - what a dilemma! We had a corner suite - very spacious and airy. A calming place to return to after the hectic city.
"World Class Service in the heart of Munich"
Hotel can be highly recommended, top service provided by highly qualified, customer oriented and always very friendly staff. Breakfast buffet very broad, well presented and all fresh. I will be back!!!
"Unprofessional and racist doorman"
I rarely write a review but this just was unacceptable. I wanted to see if I could get a table at the restaurant after some shopping in Marienplatz around 8:30PM. But the door man was probably stereotyping and was being a racist. He wouldn't let me in because I didn't live there. Are you kidding me' Wearing Ferragamos and Prada wasnt good enough. My fellow Americans go to the Bayerischer Hof (lovely place) or Kempinski for better service and a lot nicer staff.
"Excellent Hotel in the heart of Munich"
The location of this hotel is impossible to beat with subway/metro at the door (with lots of shops at that level), the train station around the corner, great shopping and restaurants and right across from the entrance to the Old town where all tourist attractions are within walking distance. The service in the hotel is excellent and the rooms are spacious and very comfortable with all the amenities plus extra daily treats. Value was not the best because it was Oktoberfest, but during this festival no great hotel in Munich offers value.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM